Star Moving

The movers that performed the move for [redacted] have years of experience, yet she was very controlling on how the entire move was to be done She told them the order in which the items should be loaded, she told them of the route they should take to the destination, and she told them how she wanted everything packing in the ABF trailer Again, our movers on this job had years of experience, plus this was not a complex job to perform Each time they didn't move something according to how she thought it should be done, she became angry with them so they just did as she asked, even though it wasn't necessarily the correct way of performing the move.The route she wanted to movers to drive was through construction and it took longer than she expected She also failed to take into account that our trucks cannot drive as fast through the city streets as her car is able to We want to make sure we arrive safety at our destinations and not cause ourselves, the items we are hauling or others any damage.Once we arrived at the ABF location, the movers loaded the ABF trailer per [redacted] 's direction They didn't feel it was being stacked correctly because the boxes were stacked too high, and without proper straps that needed to be provided by [redacted] , the boxes would tumble In order to avoid conflict, they loaded the truck per [redacted] 's instruction.After the move was completed, [redacted] called to say the travel time between her home and the ABF location took too long At that point we didn't argue about it and reduced the bill by minutes She also mentioned that a representative from ABF said the trailer was not packed correctly, the boxes were stacked too high without being properly secured Again, we loaded the trailer per her instruction In regards to damages [redacted] signed our invoice stating that she inspected the items moved and found no damages caused by Star Moving [redacted] also signed a storage waiver We ask all of our customers that are using some type of rental truck to sign this Once the items leave our possession, we have no control over what happens to them Any damages that may have occurred most likely happened during the transport from Fargo to Chicago because [redacted] did not provide the necessary pads and straps to transport the items safety