Star Office Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while the credit has been issued to my account I believe this is part of a greater concernWhen a company exploits customers just because they can should be a crimeSince I was never asked about the 'supplemental service bundle' I should receive a credit for that as wellI'm sure if they look at their records, whatever the service was, was never accessedIf this isn't something the Revdex.com can resolve, perhaps it's an FCC issueIt certainly is a case of a consumer being charged for services they don't need Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The competitor that is noted will wave the modem fee if you do not use their equipmentI am not using Cincinnati Bell's modem, I returned the one offered in September of 2014.To state that everyone is charged the fee is proof that Cincinnati Bell is artificially inflating their monthly fee and engaging in advertising a lower price than reality Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was told that I would receive a call back on July 10th from cooperate office, I never received that call back I was also told that a tech was going to come to my house between 10am-noon last week, I called them to confirm that someone would be here between those hours and was told again someone would be here I took off work (again) and no one showed up or called me to cancel When I called Cincinnati Bell later that day I was told that someone showed up at 8am and no one was home so it was cancelledThe appointment was made for 10am-noon for the very reason that I was going to be at work I again lost more money from taking off work for nothing Prior to this I was told that I would get a free upgrade to Fiber from all of the problems that I had for over weeks, I spent over hours talking on the phone with techs in those weeks, took off work twice, and now I'm being told that none of these notes were put into their system and they want me to pay for an upgrade so that things will work properly Everything worked fine for almost years and now suddenly I have to upgrade for things to work? None of this makes any sense, I will not pay to upgrade anything when my current issues aren't even being properly taken care of Still waiting for that phone call back from cooperate office Regards, [redacted]

Per our records this issue has been resolved On 12/29/9:40:PM the customer canceled the repair visit that was scheduled and said all services are workingCincinnati Bell considers this complaint closed and resolved Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Executive Care Cincinnati Bell Telephone

June 10, [redacted] Re: ###-###-####, [redacted] Dear [redacted] ***, Cincinnati Bell has reviewed your accountYou had a limited promotional price that endedYou have since cancelled all services with Cincinnati Bell and ported out to another provider Cincinnati Bell’s records do not indicate any orders to install a phone lineThere was a pending order for 06-08-to remove the landline that was cancelled by youThe notes state that you changed your mind If you would like to switch back to Cincinnati Bell please call our sales office at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, Rhonda Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Cincinnati Bell has a known issue with their cable service but do not have ETA on when it should be fixed but in the meantime customers are to pay their bills for services they don't get Also, for a person to come to my home to investigate other cable issues that may or may not be fixed, the known issue would still not get fixed Why would I agree to that? I want all issues fixed and resolved I have had the issue since May and it's has only gotten worse Cincinnati Bell is "claiming" they were only made aware of the issue of channel freezing now If their customer service agents were recording tickets/calls, Cincinnati Bell should know that this is has not just popped up now.The other topic of discussion was how rude and disrespectful their call center agents are As well as the call center agents cannot resolve technical issues when you call them I was on hold for hour and minutes one time, over minutes multiple other times The call center is located in the Philippines and they don't speak or understand English I was informed yesterday that they don't have records of all my calls/tickets.As a new customer of months, this is very disheartening to not only have issues with services that I pay for and extremely poor customer service but there is no resolution as to when the issues will be fixed Why as a customer should I continue to pay for services that I don't receive? Regards, [redacted] ***

December 18, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint I apologize for the confusion and misinformation you received over the phone regarding your refund check The credit that was applied was being held up in our systems so a refund would not generateThis issue has been resolved and as I advised over the phone we have issued your refund check in the amount of $ I have documented your experience and issues and sent this in for coaching and training It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] , Please be advised that Cincinnati Bell’s Executive Care team is handling the case Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***Customer called Revdex.com 6/indicating she has not received the promised check for $to date

November 20, [redacted] ** [redacted] RE: [redacted] Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your monthly charges I have forwarded your complaint on to a Supervisor who has corrected the billing and made adjustments to your account in the amount of $ You currently have a zero balance after the payment of $that was made today Going forward, your bill we be $ This amount does not include taxes and fees It is never Cincinnati Bell’s intention to mislead or frustrate our customers in any way On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter In the future, we hope to provide you with the customer service you should expect from Cincinnati Bell Telephone Please feel free to contact our office at ###-###-#### if you should have any additional issues Sue Executive Care Agent Cincinnati Bell Telephone

May 22, [redacted] [redacted] ** [redacted] ** [redacted] RE: Fioptics Account – [redacted] I am responding to the Revdex.com complaint that you filed regarding the internet service First of all I have spoken to [redacted] today and explained to her that a bad piece of customer premise equipment in the field is creating an issue for multiple users connecting to the same equipment We are working to isolate the user and resolve the issue Customer troubleshooting is actively underway today and as a result, we hope to isolate the trouble equipment and resolve I have issued a X time courtesy credit to the account of $ Repair has issued a total credit for downtime of $so going into next month’s bill you have a credit of $ I would like to let you know that the complaint is in the Executive Office and I work directly with the Execs at Cincinnati Bell and [redacted] will be made aware of this issue and we will be sending training and coaching and developing to improve the process of the escalations so that this type of issue does not happen again We hear your complaint and we are working diligently to resolve your issue It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

February 19, [redacted] RE: [redacted] Dear [redacted] , Cincinnati Bell has reviewed your rebuttalThere is no new informationYou are receiving the best possible speeds for your area Cincinnati Bell has documented your concerns and this is reviewed by our Executives weekly Cincinnati Bell considers this complaint closed Sincerely, [redacted] Customer Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To answer their question, yes, I have contacted rebate headquarters numerous times in the last yearI haven't this monthThey are the ones that who have told me, "It's in the mail" numerous timesThey have also told me that Cincinnati Bell requires that I be charged this extra fee to have the card sent to my new correct address, yet can never tell me who I need to speak with about thatThen they tell me that in reality the rebate headquarters is a division of Cincinnati BellI'm tired of the run aroundSend me the full rebate to my correct address Regards, [redacted]

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] , We have received and reviewed your concerns with your Cincinnati Bell account # [redacted] ; and the issues you are having I apologize for any inconvenience this may have caused you We are showing the owner of the home is under [redacted] If wanting to set up a residential account under that name, she would need to call Cincinnati Bell at ###-###-####; and request an additional residential line in the home Your internet account would remain the ***e under your information Due to [redacted] has your social security number, you would want to put a password on your account, in order for no information to be given without verifying password you have given It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This contract is more than years old and the terms were months This contract is not valid and the fees are not valid Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response from Cincinnati Bell was insubstantive and patronizing This information was already known and is irrelevant I agreed to pay $per month for Internet access services, not $or any other amount The business's failure to properly plan for their expenses to operate and maintain their facilities is not my fault and that cost burden should not be placed on me or any of their other customers Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I thought this was taken care of but the billing is still incorrectPlease contact Sue and have her look into this matter againThank you Regards, [redacted]

December 15, [redacted] [redacted] Cincinnati Bell is responding to your Revdex.com complaint regarding your final bill I have reviewed your account and your final bill is correctCincinnati Bell does not prorate the final bill on non-regulated servicesPer our Cancellation Billing Policy: The monthly charge for service will not be prorated for the final partial month of serviceThe full monthly service fees will apply, even if your service is active for only a partial month Your service was cancelled on 11/because this was the due date specified by your new provider in the port order they requestedPer FCC regulations Cincinnati Bell is not allowed to make any changes to the customer’s account or order once this request has been made The regulated home phone service is prorated for the final month of serviceYour final bill shows a credit of $for 11/16-12/for the prorated landline service If you have any further questions regarding your final bill or would like to make payment you can reach our Final Bill Department at [redacted] It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

June 8, [redacted] Re: [redacted] Dear [redacted] , Cincinnati Bell has reviewed your accountCincinnati Bell does apologize for any technical issues you may be experiencing I only show one call into our repair call centerThis call was on June 4, Please always report any issues to Cincinnati Bell and we will be happy to troubleshoot your issues Cincinnati Bell has requested to have a Repair Supervisor call you on your cell number to further assist you It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11686154, and find that this resolution is satisfactory to me Regards, [redacted] ***