There are a few errors in the customer's accountFirst, he wasn't "talked into purchasing" the lights; I simply asked him if he knew about them and told him about them and he bought themSecond, we were the OEM supplier of the tower on his boat as well as the racks and the lights from 2013- Bimini tops come standard on MB boats, and we designed the lights designed to work with the biminisWe have supplied these lights to MB Sports for four years and have only received praise about them, never a complaintThird, the customer failed to mention that we talked on the phone subsequent to his email, and I explained all of this to him and told him to take the boat to his dealer, that there must be something going on with his bimini, because as I stated earlier, everything was designed to work as a system - since - with no complaints about the lights not working with the biminiWe never heard back from him until mid-August, at which point I told him that I couldn't take them back but would be happy to connect him with my next customer who called looking for a pair
I am rejecting this response because: After the sale on 5/30, the next phone conversation occurred on 8/18, when I requested the refund by phone. This was when I was asked to go a local distributor, which there is not for MB. There is a local master craft, and on the phone they were less than confident they would be able to help with the situation. In this same conversation it was recommended to me to try and sell the item myself. I do not have the market that Star One does for selling such items. Interesting how they have such confidence in the item and feel I should be able to sell the item just fine, yet they are unwilling to accept it back.
While we regret that Mr *** is having an issue with the tower lights that he bought from us, we are unfortunately unable to offer a refundAs a compromise and as stated before, we are, however, happy to help him sell them the next time we are contacted by someone looking to purchase themFor the record, we have sold almost pairs of these lights over the past four years while we were the OEM supplier of them to MB Sports and have received nothing but praise about themNo one has ever said that they are blocked by the bimini or voiced any other complaintThe reason no one has said this is that we designed them to work in conjunction with the bimini top, which is why I assured Mr *** that he should be able to resolve the issue with a bimini adjustmentAnd for the record, Mr *** seems to contradict himself when he says that the light is blocked by the bimini despite trying to adjust the bimini and yet claims that the lights are still new in the boxNevertheless, we are happy to help in any way we can; we are just unable to offer a refund
There are a few errors in the customer's account. First, he wasn't "talked into purchasing" the lights; I simply asked him if he knew about them and told him about them and he bought them. Second, we were the OEM supplier of the tower on his boat as well as the racks and the lights from 2013-2017....
Bimini tops come standard on MB boats, and we designed the lights designed to work with the biminis. We have supplied these lights to MB Sports for four years and have only received praise about them, never a complaint. Third, the customer failed to mention that we talked on the phone subsequent to his email, and I explained all of this to him and told him to take the boat to his dealer, that there must be something going on with his bimini, because as I stated earlier, everything was designed to work as a system - since 2013 - with no complaints about the lights not working with the bimini. We never heard back from him until mid-August, at which point I told him that I couldn't take them back but would be happy to connect him with my next customer who called looking for a pair.
I received a message while on vacation stating my case, # [redacted], was resolved because I had not responded within 7 days. From the beginning, this was not handled appropriately. The focus of my complaint was dissatisfaction with the product which cost in the neighborhood of $700, and that the company refused a refund/return despite not having a refund/return policy posted anywhere or sending and documentation or correspondence with a return deadline. When I emailed them a little over 30 days later, I received no response. When I got around to calling them, they said they have a return policy of 30 days.Your associate that handled the case offered no input on this and was satisfied with the company's statement that I should be satisfied with the product based on their overwhelming customer satisfaction. In this case it seems like your organization does nothing other than act as a communication forum, which was already established with no progress. In my opinion it was pointless to even contact your branch of the Revdex.com because clearly your associates involved have no actual input or influence on the cases they are assigned. I just wanted to make whoever is in charge of this branch of the Revdex.com that this was going on.Thanks,[redacted]Sent from my iPhone
I am rejecting this response because: After the sale on 5/30, the next phone conversation occurred on 8/18, when I requested the refund by phone. This was when I was asked to go a local distributor, which there is not for MB. There is a local master craft, and on the phone they were less than confident they would be able to help with the situation. In this same conversation it was recommended to me to try and sell the item myself. I do not have the market that Star One does for selling such items. Interesting how they have such confidence in the item and feel I should be able to sell the item just fine, yet they are unwilling to accept it back.
There are a few errors in the customer's accountFirst, he wasn't "talked into purchasing" the lights; I simply asked him if he knew about them and told him about them and he bought themSecond, we were the OEM supplier of the tower on his boat as well as the racks and the lights from 2013- Bimini tops come standard on MB boats, and we designed the lights designed to work with the biminisWe have supplied these lights to MB Sports for four years and have only received praise about them, never a complaintThird, the customer failed to mention that we talked on the phone subsequent to his email, and I explained all of this to him and told him to take the boat to his dealer, that there must be something going on with his bimini, because as I stated earlier, everything was designed to work as a system - since - with no complaints about the lights not working with the biminiWe never heard back from him until mid-August, at which point I told him that I couldn't take them back but would be happy to connect him with my next customer who called looking for a pair
I am rejecting this response because: After the sale on 5/30, the next phone conversation occurred on 8/18, when I requested the refund by phone. This was when I was asked to go a local distributor, which there is not for MB. There is a local master craft, and on the phone they were less than confident they would be able to help with the situation. In this same conversation it was recommended to me to try and sell the item myself. I do not have the market that Star One does for selling such items. Interesting how they have such confidence in the item and feel I should be able to sell the item just fine, yet they are unwilling to accept it back.
While we regret that Mr *** is having an issue with the tower lights that he bought from us, we are unfortunately unable to offer a refundAs a compromise and as stated before, we are, however, happy to help him sell them the next time we are contacted by someone looking to purchase themFor the record, we have sold almost pairs of these lights over the past four years while we were the OEM supplier of them to MB Sports and have received nothing but praise about themNo one has ever said that they are blocked by the bimini or voiced any other complaintThe reason no one has said this is that we designed them to work in conjunction with the bimini top, which is why I assured Mr *** that he should be able to resolve the issue with a bimini adjustmentAnd for the record, Mr *** seems to contradict himself when he says that the light is blocked by the bimini despite trying to adjust the bimini and yet claims that the lights are still new in the boxNevertheless, we are happy to help in any way we can; we are just unable to offer a refund
There are a few errors in the customer's account. First, he wasn't "talked into purchasing" the lights; I simply asked him if he knew about them and told him about them and he bought them. Second, we were the OEM supplier of the tower on his boat as well as the racks and the lights from 2013-2017....
Bimini tops come standard on MB boats, and we designed the lights designed to work with the biminis. We have supplied these lights to MB Sports for four years and have only received praise about them, never a complaint. Third, the customer failed to mention that we talked on the phone subsequent to his email, and I explained all of this to him and told him to take the boat to his dealer, that there must be something going on with his bimini, because as I stated earlier, everything was designed to work as a system - since 2013 - with no complaints about the lights not working with the bimini. We never heard back from him until mid-August, at which point I told him that I couldn't take them back but would be happy to connect him with my next customer who called looking for a pair.
I received a message while on vacation stating my case, # [redacted], was resolved because I had not responded within 7 days. From the beginning, this was not handled appropriately. The focus of my complaint was dissatisfaction with the product which cost in the neighborhood of $700, and that the company refused a refund/return despite not having a refund/return policy posted anywhere or sending and documentation or correspondence with a return deadline. When I emailed them a little over 30 days later, I received no response. When I got around to calling them, they said they have a return policy of 30 days.Your associate that handled the case offered no input on this and was satisfied with the company's statement that I should be satisfied with the product based on their overwhelming customer satisfaction. In this case it seems like your organization does nothing other than act as a communication forum, which was already established with no progress. In my opinion it was pointless to even contact your branch of the Revdex.com because clearly your associates involved have no actual input or influence on the cases they are assigned. I just wanted to make whoever is in charge of this branch of the Revdex.com that this was going on.Thanks,[redacted]Sent from my iPhone
I am rejecting this response because: After the sale on 5/30, the next phone conversation occurred on 8/18, when I requested the refund by phone. This was when I was asked to go a local distributor, which there is not for MB. There is a local master craft, and on the phone they were less than confident they would be able to help with the situation. In this same conversation it was recommended to me to try and sell the item myself. I do not have the market that Star One does for selling such items. Interesting how they have such confidence in the item and feel I should be able to sell the item just fine, yet they are unwilling to accept it back.