Star Park LLC

Please see attached pictures for reference:
1. Our rate signs clearly state, directly below our "standard rates," that our rates are subject to change and check the machine for the current rate.
2. The machine clearly showed the current "event" rate, which the user must confirm, PRIOR to inserting...

any payment.
The user therefore as the option not to continue with the transaction and find alternative parking at no charge.  The user instead decided to voluntarily proceed with the transaction by selecting the $15 option, followed by inserting payment.
In addition, there was no signage on the streets showing a different rate.  The only place any rate information was posted was on the sign next to the machine (see item #1), which clearly tells customers to check the machine, which as shown and described in item #2, clearly posted the event parking rate.
This is not a misleading or deceitful tactic, but rather a commonly known practice called "peak demand pricing."
We have been in contact with the customer directly and they were unsatisfied by the response given; however, as clearly described above, the customer voluntarily used our parking facility and therefore is responsible for paying the current parking rates.  No refund will be issued.
Thank you.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]
I am rejecting this response because: The site does not have a sign posted that states that they do not issue refunds. The answering service answered as Star-Park, establishing responsibility for the statements made by their staff. Aditiionally, staff from the Star-Park office had provided a confirmation on my phone call that they would refund the cost after I emailed them a copy of the receipts. Again, there is also no disclaimer on the receipt or on the property for refunds. I have attached both of those photos. The Orange sign is what is posted at the entrance. As stated, I did file a dispute with my Credit Card company as I attempted all avenues with the company. Their rude demeanor and inconsistency led me to be concerned with the ability to find an appropriate outcome without the formal channel of the credit card company. 
Sincerely,
[redacted]

It appears that the customer contacted our after-hours answering service.  The service representative informed the customer to contact us via email for a written record of the request.  That does not necessarily mean the request for a refund would be automatically accepted and processed,...

but rather that the answering service does not handle such matters.  generally we do not issue refunds for such matters as stated on-site.  Regardless, the customer informed us on 1/19/18 that he has already disputed the charge via his credit card so there is no longer a need for a refund.