Star Position Search & Navigation Solutions

We've told Mr [redacted] that all he needs to do is deal with Support on thisI have personally spoken to the head of Support, [redacted] , and he informs me that Mr [redacted] has in fact logged in to his account on multiple occasions, and his account is liveAs for the same voice answering, we DO have an automated attendant that asks people to put in their extension, and that voice never changes Owing to the fact that Mr [redacted] has in fact logged into his account, we do not feel he is owed a refund, especially as his account is liveI can provide an email from Mr [redacted] confirming this if you like

At no point did we become nasty with the gentlemanAs we indicated to him, we send one email once every days and only those are to subscribed usersHe indicated to us that he did not subscribe, and we indicated to him that we would be happy to remove him if he would just indicate what his email was so we could remove himHe then threatened to actually come to our office and ' [redacted] the place up'At that point we cited the statute regarding making terrorist threats, and then he called our office seven more timesAt that point we blocked his number from contacting us.We didnt even know WHAT his email address was so we could remove it, until you provided to us in this complaintWe have therefore as a safety measure removed his whole domain

We buy opt in listsAny requests to be removed are honored if we actually receive word from the individual requesting to be removedIn this case we have no record of receiving such a requestIf the individual would be kind enough to indicate what email address or even their domain that they want remove, we'll process their requestWe will also research the individual's claims that they did not opt in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[SPN claims they have proof of service They have only provide a single screen shot which was a mock up of what a search might look like and it was provided during the sales process They have not provided any service, no traffic or leads are coming to us via the search service they claim they are providing They have emails back and forth which I have provided as proof of failure to provide service They have manufactured evidence and can not unequivically show proof of set up other than a contrived screen shot and falsified emails with back dates There is no proof of service, we have not received a phone call from support staff as they claim, there have been no instructions or videos or true and real proof that the service is running They have only provided a screen shot which is the same screenshot provide in the sales process (easily made up with cut and paste using paint or any other similar program If this was a real service they should be providing tracking and traffic monitoring analytics as they claimed in the sales process Emails of their claims is not proof of service They are not providing as claimed We have zero traffic, zero leads and they have not provided any proof of service We provided our primary home page as the landing page and when we suggested building an alternate and specific landing page for the traffic monitoring they claimed that it wouldn't be a problem The landing page was submitted the next day and they had plenty of time to review and resolve any technical issues ONly well after the day period did they state the page we provided as an alternate and specific to the effort wouldn't work So we fell back to the original home page that doesn't have an issue They still can not provide proof of service.]
Regards,
*** ***

The client needs to go through NetGuard Support for issues regarding their accountWe have already given them their contact information when they signed upWe only handle sales hereAccount support issues are always done through NetGuard

We've told Mr. [redacted] that all he needs to do is deal with Support on this. I have personally spoken to the head of Support, [redacted], and he informs me that Mr. [redacted] has in fact logged in to his account on multiple occasions, and his account is live. As for the same voice answering, we DO have an automated attendant that asks people to put in their extension, and that voice never changes.
Owing to the fact that Mr. [redacted] has in fact logged into his account, we do not feel he is owed a refund, especially as his account is live. I can provide an email from Mr. [redacted] confirming this if you like.

Client paid for service on 07 13 16. Client was promised service setup within 10 business days. Client was set up on 07 25 16 (8 business days) and then was re sent account setup verification the next day - both within the deadline. Client was informed on 07 26 16 of a problem with his target...

webpage where his webpage breaks the coding. Client was notified of the issue but still hasnt changed his page. The coding issue on his webpage is a TOS violation. Client is basically demanding we refund his money because of a problem on his own webpage. His service is running and pointing to his main page in the meantime. We have emails back and forth from the client verifying this.

We buy opt in lists. Any requests to be removed are honored if we actually receive word from the individual requesting to be removed. In this case we have no record of receiving such a request. If the individual would be kind enough to indicate what email address or even their domain that they want...

remove, we'll process their request. We will also research the individual's claims that they did not opt in.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
$643.16 was sent to Star Position & Navigation Solutions on Sept. 3, 2014. We were told we'd be dealing with Netguardtoolbar.com for the services we paid for.
Since Sept. 3, there has been NO communication from either company. We have  phone or emailed 27 times with no response.
These businesses are a SCAM. They are run by someone who pretends to be '[redacted]', the person to whom our money was wired.
Emails continue to come to us marketing their services.  The same voice answers the phone each time, but always under a different name.
Do a search for 'Star Position Scam' and you will see other complaints.
I would like to know how the Revdex.com reached Star Position to receive this reply:
"The client needs to go through NetGuard Support for issues regarding their account. We have already given them their contact information when they signed up. We only handle sales here. Account support issues are always done through NetGuard.
I have accepted we've been totally ripped off. What can the Revdex.com do to warn others of this crook?
Regards,
[redacted]

At no point did we become nasty with the gentleman. As we indicated to him, we send one email once every 90 days and only those are to subscribed users. He indicated to us that he did not subscribe, and we indicated to him that we would be happy to remove him if he would just indicate what his email...

was so we could remove him. He then threatened to actually come to our office and '[redacted] the place up'. At that point we cited the statute regarding making terrorist threats, and then he called our office seven more times. At that point we blocked his number from contacting us.We didnt even know WHAT his email address was so we could remove it, until you provided to us in this complaint. We have therefore as a safety measure removed his whole domain.

Sir, you've been sent screenshots, and you yourself admitted via email the service is running but in the same email you said it was only running after 'repeated complaints' .... once again, the service was promised within 10 BUSINESS DAYS. You became angry with us once it was not running within 10 DAYS. Ten days and ten business days are two completely different things.

Review: On June 2, 2014 authorized a credit card charge of $1,300.00 for SEO services by Star Position for my two websites. Was advised by sales rep, "[redacted]", that it would take "7-10 days" to activate services. Spoke with him eight days later, on a Monday, and he said services wold go "live" that Wednesday and that I would receive additional information and use-instructions by email that day. But, as of July 1, none of this has transpired. After that Wednesday and over the next 5-6 days, three phone calls were made to and voice mails left at sales rep's office number and another two on his personal cellphone, plus an email was sent to him asking what was going on. No responses. Then, sent email to company principal, "[redacted]", on 6/23 requesting either (a) they begin activation OR (b) they refund my $1,300. He responded that, "It is my understanding you're live, have you contacted NetGuard [redacted]?" There has NOT been any discernible increase whatsoever in my web traffic - which I do monitor daily. That definitely suggests services are still not active. Called and left message for Mr. [redacted] on 6/25 requesting that he please call me and give me some "one on one" help with setting up tracking portal. He did not and return the call. On 6/25 sent NetGuard [redacted] request for services to begin and for portal address be supplied to me (as was promised as part of their services) so I could track the influence ("hits") of, specifically, "their" SEO services to my websites. Copied that request to company principal. No response from either party. On 6/27 I re-sent that request, marked "SECOND REQUEST" and again copied company principal with an additional note stating as earlier (6/23) that, (a) they begin activation OR (b) they refund my $1,300. As of July 1, still no response from either their [redacted] department or from their company principal. On June 2, 2014 authorized a credit card charge of $1,300.00 for SEO services by Star Position for my two websites. Was advised by sales rep, "[redacted]", that it would take "7-10 days" to activate services. Spoke with him eight days later, on a Monday, and he said services would go "live" that Wednesday and that I would receive additional information and use-instructions by email that day. But, as of July 1, none of this has transpired. After that Wednesday and over the next 5-6 days, three phone calls were made to and voice mails left at sales rep's office number and another two on his personal cellphone, plus an email was sent to him asking what was going on. No responses. Then, sent email to company principal, "[redacted]", on 6/23 requesting either (a) they begin activation OR (b) they refund my $1,300. Mr. [redacted] responded that, "It is my understanding you're live, have you contacted NetGuard [redacted]?" There has been no discernible increase whatsoever in my web traffic - which I do monitor daily – and that definitely tells me the SEO services are NOT active. Called and left message for Mr. [redacted] on 6/25 requesting that he please "get this issue handled" and to please call me and give me some "one on one" help with setting up their tracking portal. He did not and return the call. On 6/25 sent NetGuard [redacted] request for services to begin and for portal address be supplied to me (as was promised as part of their services) so I could track the influence ("hits") of, specifically, "their" SEO services to my websites. I copied that request to Mr. [redacted]. No response from either party. On 6/27 I re-sent that request, marked "SECOND REQUEST" and again copied Mr. [redacted] with an additional note stating (as earlier, on 6/23) that, (a) they begin service activation OR (b) they refund my $1,300. As of July 1, still no response regarding the issues of activation or [redacted] from either their [redacted] department or from their company principal, Mr. [redacted].Desired Settlement: Due to the fact that this company has not made any effort to resolve this, I want my credit card fully refunded $1,339.00. The additional $39.00 is for the international transfer fee (the UK) that I was NOT told would be applied. I only learned learned about that fee from my credit card company.

Business

Response:

As we told Mr. [redacted], all [redacted] issues were and are handled by NetGuard [redacted] .. we have been notified that they have emailed him twice but they have not gotten a reply. He needs to whitelist NetGuard's [redacted] email address which he was given at the time of setup so he can receive his tracking login.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Dear Revdex.com:

I reject in its entirety the response from Star Position as completely

inadequate in substance, and lacking of any resolution of my issue with their

company.

Yes, Mr. [redacted] did advise me that I have to “whitelist” the

NetGuard [redacted] email address, and I did.

That was corrected by me on 6/23, but to no benefit!

On 6/23 I sent an email to company principal, [redacted]", requesting either (a) they begin activation OR (b) they refund my

$1,300. He responded that, "It is my understanding you're live, have you

contacted NetGuard [redacted]?"

On 6/23 I replied to Mr. [redacted] that I did not know how to contact “[redacted]”. He responded, giving me the NetGuard email address

([redacted].com) I was supposed to have

“whitelisted” back in June, when program was to begin. However, I carefully checked all my mail

folders including “Junk” and there was NOT any email received from that “[redacted]”

address on any date in either June or July (or since). I promptly “whitelisted” – as [redacted] had advised was

necessary - that [redacted] email address within my Outlook mail that same day,

6/23.

On 6/25, using the [redacted] address provided by [redacted], I emailed

NetGuard [redacted] a request for services to begin and for the necessary information

be supplied to me (as was promised as part of their services) so I could track

the influence ("hits") of, specifically, "their" SEO

services to my websites. I copied Mr. [redacted] on that emailed request. No response

was received from either party. (And,

YES, even though I had already whitelisted “[redacted].com” AND checked

my “Junk” folder “just in case”, there was NOTHING received from either [redacted] or

NetGuard on 6/25, 6/26, or 6/27.)

On 6/27 I re-sent that request, this timed labeling the

Subject line in all caps: "SECOND REQUEST" and I again copied Mr.

[redacted] on that original email with a note to him added at the top, and which

again stated (as earlier, on 6/23) that, (a) they begin service activation OR

(b) they refund my $1,300.

As of today, 7/21/2014, still no response from NetGuard and the only

later response from [redacted] is his brief reply to Revdex.com.

FURTHER TO THIS ISSUE:

I

have never received a copy of a Star Position/NetGuard “contract”. (On 6/23 I emailed and requested one of

[redacted]. He offered to send me “a receipt”,

instead.)

I have

never received anything in writing from this org confirming the actual “Start” and

“End” dates of this “one year” marketing program I purchased.

I have

never received anything in writing from Star Position or NetGuard confirming

the exact “search term” wording I supposedly “own” and have “exclusively”

for one year for my website [redacted].com, or for the second search term wording I

supposedly own and have exclusively for my other website, Health-Tests-Direct. com

I have

never received anything in writing from Star Position or NetGuard confirming (as

per their sales rep) that I will receive a 100% refund if I do not get “hits” on

my two websites totaling “a minimum of 10%”

of the gross number of NetGuard toolbar searches for the two exclusive terms I bought. Although the Star Position website alludes to

a full refund, it does not specify that missing the “10% minimum” qualifies for

it.

Star

Position website claims, “Star Position strives to give all our users

and advertisers the highest level of [redacted].” Yet, none of my three phone calls and voicemails

left at their listed number was returned by phone. Instead, two of them were “answered” instead,

by email from [redacted]. In particular, one

phone message to [redacted] was a request (followed by a same-day email with the

same request) asking him to call me and “please help with answers to some

questions”. I also gave my mobile number

to Mr. [redacted]. That time, both my phone

and email messages went completely unanswered.

NetGuard

has no phone number listed. My company OHS,

Inc. does, including a toll-free number.

Regardless, NetGuard has never contacted me by phone in an effort to

address my concerns or complaints.

The Star

Position web site states, “We are pleased

to be the Senior Reseller for NG Systems…”. They list this address: [redacted]” and these “Hours of Operation”: Hours

of Operation: US Office: 8:00 AM to 5:00 PM Pacific Time. However, the address listed as their “US

Office” is a retail post office box company that rents out P.O. boxes, sells

stamps, ships small packages, et cetera.

Star Position does NOT have a brick and mortar office as it so erroneously

and quite disingenuously implies to the U.S. consumer. The “#106” shown in their address is their letter-size

rented P.O. Box, NOT an office suite number.

By this

response of mine through the Revdex.com, I am also putting Mr. [redacted] and Star

Position on a ten (10) days’ notice, to wit: if my issues will not be fairly resolved by

him through the Revdex.com, I will forward this information and all my [redacted]ing emails

of this issue in a formally filed complaint to The State of California Office

of the Attorney General. So, unless –

within 10 days’ time – Mr. [redacted]

resolves all the issues detailed in A-B-C-D above, PLUS gets NetGuard to

provide me with the “tracking” information he claims was sent to me “twice”

without a reply from me, I will contact the California AG and file allegations of fraud against him and his

company Star Position.

This resolution

option, however, is still acceptable by me and still remains available to Mr.

[redacted]: a full refund of my $1,330.00 ($1,300 for the marketing program plus

$30.00 for the credit card international transfer fee- which was nefariously added

to my cost without their sales rep telling me at time of purchase).

Either way

(H or I above), Mr. [redacted] has ONLY until July 31 (10 days) to decide and act

or I will immediately follow through as above.

Thank you Revdex.com!

[redacted] W. [redacted]

[redacted]

[redacted]

[redacted]

###-###-####

Business

Response:

Mr. [redacted]

I've asked NetGuard to review any and all communications they have received. They've received none from you. You may want to try and send from a different email address. All they're waiting on is for you to contact them.

As for your contract, that is usually viewable under netguardinvoice.com, and entering your information such as invoice number, our reseller ID (starposition) and zipcode. If it's not there, that is a [redacted] issue and they can request the PDF pulled up from archives and have it sent to you.

We're more than willing to answer your questions - it's how we have stayed in business for ten years. But we have to know, on NetGuard [redacted]'s level, a problem actually exists. Without them getting your email, neither they nor we can assist as we're not psychic. I do not say this to be flippant or anything - it's just a statement of fact. Your refund guarantees are still in force.

Consumer

Response:

I have reviewed the response made by the business in reference to

complaint ID [redacted], and have determined that this proposed action would not

resolve my complaint. For your reference, details of the offer I reviewed

appear below.

Regards,

Dear Revdex.com:

I must once again reject

the answers sent by this organization, specifically as false in its claim that

"no" email was ever received from me by NetGuard. Very-very

unlikely! I cannot of course prove none was received, however, I can

prove that three (3) unanswered communications were indeed sent to NetGuard by

me (see that email copy below). Perhaps NetGuard should have

"whitelisted" MY email address!

I did whitelist

NetGuard on June 23...before emailing them the first of three (3) separate times.

(One of those three emails was by using NetGuard's own direct "Contact

Us" email function- but regardless, STILL no response from them!)

As for Mr. [redacted]'s suggestion that I try another

email server to communicate with NetGuard, that is completely

unnecessary. In addition to as many as 200 unsolicited emails

received by us daily from all over the world, OHS Inc. has more than 1,700

company clients and close to 5,000 company contacts throughout the

USA and Canada that my staff and I frequently and routinely communicate

with back and forth consistently

WITHOUT INCIDENT.

In

fact, the ONLY email address I have listed in my "whitelist"

(and, ONLY due to Mr. [redacted]'s insistence) is: [redacted].com. There has never

been any need in the past to include other email addresses there; there is

absolutely NO PROBLEM with my email!

So please see a copy

below of my email that was sent twice

to NetGuard., first on June 23 and the second on June 25. Especially,

please note:

1. The email address used

for NetGuard IS CORRECT

2. I had also advised

[redacted] (second sentence of first paragraph) in my note to him on the 25th re

NetGuard, "I

also sent an identical message using their own “contact us” email

function." Further: the text of that “contact

us” email was identical to the first-sent of the email below. I had simply

done a cut and paste to keep the messages consistent.

3. No response to

these two emails or to the other (the 3rd one) sent to NetGuard from their

site's contact page has ever been received from either NetGuard or from Mr.

[redacted].

Second request!

From: [redacted] [mailto:ed[redacted].com]

Sent: Wednesday, June 25, 2014 7:53 AM

To: '[redacted]'

Subject: [redacted]- FW: NEED [redacted] PHONE NUMBER PLEASE

[redacted]- this was sent to NetGuard [redacted] on Monday. I also sent

an identical message using their own “contact us” email function.

Have not heard from them. Have not heard for you either,

after leaving you a message asking you to call me and give me some

“one-one-one” assistance.

You need to act on this and get it handled today, or, refund today

the $1,300 I paid to undergo this absolute nonsense.

From: [redacted] [mailto:ed[redacted].com]

Sent: Monday, June 23, 2014 11:13 PM

To: '[redacted].com'

Subject: NEED [redacted] PHONE NUMBER PLEASE

Hello!

I am supposedly "live" since June 11 with one search

phrase for [redacted].com and one for health-tests-direct.com. I track visitors to

my websites daily and do not see evidence of any increase in site

activity.

I have not received written of phoned confirmation that my two sites

are “live” with your system. I have not received confirmation of the

exact wording of my search phrases that – if your system is live - are

being used for my two sites. I have not received any instructions on how

to track my NetGuard-generated visitors.

Also, loading NetGuard toolbar prompts "script error"

messages and ultimately freezes my computer, requiring re-boot. Tried installs

both at office and at home. Made two attempts with each; had to uninstall both

times from each.

Additionally, NetGuard tracking link has not been working for the

past three weeks.

Please send me the phone number for customer [redacted] so I can call,

discuss above, and get the needed information. Thanks.

Wishing you good health and

personal safety always,

[redacted].

[redacted].com

President/C.O.O.

[redacted] & Safety Services, Inc.

Health Tests Direct, Health Test Benefits

###-###-####

Fax: ###-###-####

[redacted] & Safety Services, Inc. www.[redacted].com

Health Tests Direct www.[redacted].com

Commerce Business Center

Please consider the environment

before printing this e-mail.

This message may contain

information which is confidential and privileged.

Unless you are the intended recipient (or authorized to receive this message

for the intended recipient), you may not use, copy, disseminate or disclose

to anyone the message or any information contained in the message. If you

have received the message in error, please advise the sender by reply e-mail,

and delete this message.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary.

Regards,

Review: Company advised me AFTER I paid in full $699 that they were unable to provide the services they agreed to. On April 12,2014 I paid $699 for the online search placement service they agreed to provide. On April 28,2014 they advised me they could not provide the service and a refund would be issued. On May 15, 2014 they advised me my refund had been processed for the $699 paid. I still do not have the refund. I have everything stated above in writing, in emails from [redacted] who advised me he was a principle in the company.Desired Settlement: 699 refund - credit card credit

Business

Response:

I apologize as I did not receive the original complaint from you.

On 4-29-14, we were notified by Corporate that as a result of an agreement at the Corporate level, we do not service Wells Fargo mortgage representatives, as they handle their own SEO.

We initiated the refund, and notified Mr. [redacted] that it would take up to two full billing cycles from that time for the charge to go back to his card. We indicated to Mr. [redacted] that if he had a non-Wells Fargo website we could do business with him in the future, and offered him a reduced rate if he chose to do so.

In the interim, Mr. [redacted] has called me, and emailed me, not less than 300 times, and this is a conservative estimate on my part. Owing to this harassment on his part, Corporate decided to blacklist him and not do business with him in the future. Just this morning alone he's emailed me not less than six times and it's 6 AM.

Mr. [redacted] has indicated to us he still does not have his refund. I've repeatedly asked him to have his bank contact me to resolve his issue and to get clarification in writing from his bank that they have not given him his refund. Not only has he -refused- to do so, but he has demanded personal contact information from myself and the powers that be at NetGuard. Owing to Mr. [redacted]'s pattern of harassment, I referred him this morning to NetGuard for any further issues.

We sympathize with Mr. [redacted] is his desire to market his business, but we do not believe given the level of maintenance he requires that we or any company in the US that does web marketing would be able to assist him, as given his level of contacts to ourselves and NetGuard, he requires a full time representative solely dedicated to handle his needs. That's not economically possible for his budget.

I can honestly say that this company has changed my marketing concepts entirely. I started with one search phrase at $699.00 and I am at 12 phrases now. I will definitely be a repeat client.

Review: An email solicitation and several phone calls with a '[redacted]', and emails copying the 'owner' - [redacted] - caused us to sign a contract with them and then send a bank draft for USD643.16 on Sept. 3, 2014. As soon as the money was received by them. ALL communications stopped. and NO search serviced were performed. For one month (up to now, Oct. 6/14) no calls or emails have been returned.Desired Settlement: This is a SCAM... and is noted on the Internet very often. The person '[redacted]' does not exist... and the salesman '[redacted]' goes by different names. We still get the first email 'offer' under a different name, and when we call we get a recorded voice, the same voice of '[redacted]'. SCAM, SCAM, SCAM.

Business

Response:

The client needs to go through NetGuard Support for issues regarding their account. We have already given them their contact information when they signed up. We only handle sales here. Account support issues are always done through NetGuard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

$643.16 was sent to Star Position & Navigation Solutions on Sept. 3, 2014. We were told we'd be dealing with Netguardtoolbar.com for the services we paid for.

Since Sept. 3, there has been NO communication from either company. We have phone or emailed 27 times with no response.

These businesses are a SCAM. They are run by someone who pretends to be '[redacted]', the person to whom our money was wired.

Emails continue to come to us marketing their services. The same voice answers the phone each time, but always under a different name.

Do a search for 'Star Position Scam' and you will see other complaints.

I would like to know how the Revdex.com reached Star Position to receive this reply:

"The client needs to go through NetGuard Support for issues regarding their account. We have already given them their contact information when they signed up. We only handle sales here. Account support issues are always done through NetGuard.

I have accepted we've been totally ripped off. What can the Revdex.com do to warn others of this crook?

Regards,

Business

Response:

We've told Mr. [redacted] that all he needs to do is deal with Support on this. I have personally spoken to the head of Support, [redacted], and he informs me that Mr. [redacted] has in fact logged in to his account on multiple occasions, and his account is live. As for the same voice answering, we DO have an automated attendant that asks people to put in their extension, and that voice never changes.

Owing to the fact that Mr. [redacted] has in fact logged into his account, we do not feel he is owed a refund, especially as his account is live. I can provide an email from Mr. [redacted] confirming this if you like.

Review: Starposition is spamming my inbox. I have not opted in to be contacted, and the emails have no option to opt out.Desired Settlement: Stop spamming me.

Business

Response:

We buy opt in lists. Any requests to be removed are honored if we actually receive word from the individual requesting to be removed. In this case we have no record of receiving such a request. If the individual would be kind enough to indicate what email address or even their domain that they want remove, we'll process their request. We will also research the individual's claims that they did not opt in.

Review: [redacted] ([redacted]) a salesman for Star Position email spammed me on 12/29/13 at 11:53PM soliciting their website search services to get my website better noticed. I spoke with [redacted] and a discussion ensued. [redacted] eventually sold me Star Position's 1 year service package costing $699 where Star Position would promote my website to their community of 40,000,000 online users. I signed up on 1/9/14. During the sales period, [redacted] contacted me by phone or email almost daily and sometimes several times daily.After signing up and paying Star Position $699, [redacted] disappeared. I got him on phone a couple times and he said they needed time to get my account set up but after 3 or 4 weeks I became skeptical and emailed [redacted] for a status report. [redacted] claimed food poisoning as his reason for being quiet but food poisoning only lasts 24 hrs, not a month. [redacted] told me that while he was out of the office, someone else from the office would contact me and handle my account and get it set up. NOTE: I was never contacted, my account was never set up, [redacted] never contacted me to make sure all was now going well.I emailed their billing/refund department ([redacted]) explaining the lack of service and asked for a refund if no one was going to take care of me. I never heard from Bob or anyone.To this day, my account has never been set up. I've never been given any login access codes, login links or instructions or orientation how to monitor their service. No service whatsoever.Star Position spammed me. Solicited $699 for a year's contract of service and never delivered any part of their promises that I paid for. In short, they took my $699 and provided nothing in return.You can't call the company because you must know a name first because their system connects you to a voice prompted database. All I knew was [redacted] and now I needed Customer Service, Billing or the President and couldn't reach any of them.Star Position is a bad company without scruples or morals and simply stole my money.Desired Settlement: I'd like the particulars of my experience with Star Position listed on the Revdex.com website so others can read how they behave. I see they have an A+ rating but if you read the online forums there are many people like me who have serious complaints against them including their email spam practices which are illegal and possibly criminal. Star Promotions is not, no offense, an A+ company in any way and my case is not unique. I ask the Revdex.com review them and tell the true story for all to see. Thank You.

Business

Response:

Mr. [redacted]'s account was in fact set up and he'd been sent his login twice ... he claimed he never received it. We sent it to the email address he gave us.

There was, regrettably, a few days delay in that his sales rep, [redacted] Walsh, was out due to emergency surgery and was convalescing. There was some follow up

that Mr. [redacted] had to do and as he was out (and Mr. [redacted] was notified Mr. [redacted] was out due to emergency surgery) the second attempt to send him his

login was done when Mr. [redacted] returned to work here..

I'd also like to point out that Mr. [redacted] advised us yesterday his credit card was refunded.

We do our best to work with clients - it's why we've been in business nearly ten years where many of our competitors do not last that long. But, given the fact that

Mr. [redacted] was notified Mr. [redacted] was out due to emergency surgery, and that Mr. [redacted] had demonstrated to me personally by way of text messages back and forth

between himself and Mr. [redacted], I was satisfied that Mr. [redacted] would understand that he would be re sent his login when Mr. [redacted] returned to work. And again. that second login was in fact sent to Mr. [redacted]. Please understand that sometimes fate intervenes in things like that. I did not wish to rush our sales representative back to work

only to have him have to be readmitted to the hospital. I accept responsibility for that.

We are somewhat mystified as to why we have this complaint seeing as the complaint was done after Mr. [redacted] got his refund.

As Mr. [redacted] has indicated to us that he's gotten his money back, we consider this a closed issue. We wish Mr. [redacted] ever success in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If Star Position sent me login access once or twice, I never received it. I understand that sending an email is not a guarantee it will get to the intended recipient. In my case, when I didn't get the access information within the time frame the salesman told me I called and left voicemail and emailed him too (prior to his illness) to advise I was still waiting for my access and instructions how to use their service.

Review: This company relentlessly spammed my email account. I asked the owner to stop spamming me and he became very nasty and doubled down on sending me spam to the point he was filling up my mailbox with duplicates of his email.

I even spoke with the owner on the phone and he stated that there was nothing I can do about it. He later attempted to break into my email account which was verified by my email service provider.

The owner is a relentless thug and I am putting in a complaint with the FCC and the California Secretary of State.Desired Settlement: STOP SPAMMING ME!!!!

Business

Response:

At no point did we become nasty with the gentleman. As we indicated to him, we send one email once every 90 days and only those are to subscribed users. He indicated to us that he did not subscribe, and we indicated to him that we would be happy to remove him if he would just indicate what his email was so we could remove him. He then threatened to actually come to our office and '[redacted] the place up'. At that point we cited the statute regarding making terrorist threats, and then he called our office seven more times. At that point we blocked his number from contacting us.We didnt even know WHAT his email address was so we could remove it, until you provided to us in this complaint. We have therefore as a safety measure removed his whole domain.

Star position services is a scam company, we paid $799 for 2 search phrases and a gauranteed 10% click through rate on 32,133 impressions. We did not receive 1 person from this company and to date have not managed to secure a refund, Strongly strongly stay away from this scam