I apologize that [redacted] is not happy with not receiving a second key for her [redacted] ***This is the last thing that we want our customers to be dissatisfied aboutWe did do our best to try and have the owner who traded the vehicle in give us the second keyI personally left several voice messages, texted and also emailed the pervious owner with no responseI fully understand the importance for needing a second key but we did not guarantee that we would be able to get that from the original ownerThe We Owe form that [redacted] is referring to does state " Working on 2nd Key Situation"Since we are not a [redacted] Dealer we can't not issue a second key neither can a locksmithThe current owner must go directly to a [redacted] dealer to have the key issued and programmed by their service and parts departmentOnce again I do apologizeAt this point in time since we never specifically stated that we would guarantee a second key Star would be willing split the cost of the second key The total cost for the sales department would then be a full and final settlement of $Thank you, CJ L***
I apologize that [redacted] is not happy with not receiving a second key for her [redacted] ***This is the last thing that we want our customers to be dissatisfied aboutWe did do our best to try and have the owner who traded the vehicle in give us the second keyI personally left several voice messages, texted and also emailed the pervious owner with no responseI fully understand the importance for needing a second key but we did not guarantee that we would be able to get that from the original ownerThe We Owe form that [redacted] is referring to does state " Working on 2nd Key Situation"Since we are not a [redacted] Dealer we can't not issue a second key neither can a locksmithThe current owner must go directly to a [redacted] dealer to have the key issued and programmed by their service and parts departmentOnce again I do apologizeAt this point in time since we never specifically stated that we would guarantee a second key Star would be willing split the cost of the second key The total cost for the sales department would then be a full and final settlement of $Thank you, CJ L***