Star Security Training Corp

Hello, with regards to the complaint we received on October [redacted] regarding this customer, we do apologize for the delay in respondingI will address each claim made by the customer to the best of my ability in this textI have been away from the office for a while, and upon returning, I was briefed about the incident that took placeMy boss, Fatu, was at the registration area when minutes into the training, the said customer came forward demanding a refund because he could not understand the accent of the teacherHe was told as per company's policy that we do not give refunds once the training begins, upon which he got into an altercation with Fatu, and told them to go back to AfricaHe later called to still demand a refund, upon which he spoke to the owner, again Fatu, who repeated that we do not issue refunds once the training beginsFive minutes into the program is absolutely reversible, but once a student is registered electronically, we cannot issue a refund.My solution to this was to request a new instructor, one that the students can understand and relate with, and we now have MrJames W [redacted] as the instructor for the hour Pre Assignment training, the course for which he paidIf the student is willing, he can return to the class and will have no interactions with the ownerIt was the best I could do, since I am only an administrative assistant

[redacted] statement is completely falseIf [redacted] did spent minutes only in the classroom we would refund him his moneybut he come to the registration office minutes later and request a refundWhen I called him I explained him nicely that it is stated clearly in all receipts that refund is not granted after class startHe imediately start insulting me by telling me to go back to my countryhe was very rude and aggressive on the phone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was not in the class for even five minutes before I left and asked for a refund.The school does not accept any credit card or checks and they only accept cashAccepting only cash in allows the company to keep any money that they get from their customers, and if their are any complaints regarding the class they get to keep the moneyIf I had written them a check I would have cancelled the check due to their lack of professionalism.I feel that the credentials of the instructor should be checked as wellI did not feel that they were professional at allAlso the class was given in a store, and the store was facing the avenueThe sound of cars and trucks passing by, as well as rude pedestrians was able to be heard inside the classroomAlso when I went to make payment for the class they were only accepting cashI do not recommend anyone thinking of using this company for the security training class to use themThey have a very unprofessional staff, the teachers and not good, and the classrooms are very noisyRegarding the comment I made to the office staff it is falseI did not tell her to go back to her countryAs a consumer I am only asking for a return of my dollars for the class and they are unwilling to do thisThis behavior further points out how unprofessional these people areI will never have anything to do with them againThey are terrible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, with regards to the complaint we received on October [redacted] regarding this customer, we do apologize for the delay in responding. I will address each claim made by the customer to the best of my ability in this text. I have been away from the office for a while, and upon returning, I was briefed about the incident that took place. My boss, Fatu, was at the registration area when 45 minutes into the training, the said customer came forward demanding a refund because he could not understand the accent of the teacher. He was told as per company's policy that we do not give refunds once the training begins, upon which he got into an altercation with Fatu, and told them to go back to Africa. He later called to still demand a refund, upon which he spoke to the owner, again Fatu, who repeated that we do not issue refunds once the training begins. Five minutes into the program is absolutely reversible, but once a student is registered electronically, we cannot issue a refund.My solution to this was to request a new instructor, one that the students can understand and relate with, and we now have Mr. James W[redacted] as the instructor for the 8 hour Pre Assignment training, the course for which he paid. If the student is willing, he can return to the class and will have no interactions with the owner. It was the best I could do, since I am only an administrative assistant.

[redacted] statement is completely  false. If [redacted] did spent 5 minutes only in the classroom we would refund him his money. but he come to the registration office 45 minutes later and request a refund. When I called him I explained him nicely that it is stated clearly in all...

receipts that refund is not granted after class start. He imediately start insulting me by telling me to go back to my country. he was very rude and aggressive on the phone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I was not in the class for even five minutes before I left and asked for a refund.The school does not accept any credit card or checks and they only accept cash. Accepting only cash in 2016 allows the company to keep any money that they get from their customers, and if their are any complaints regarding the class they get to keep the money. If I had written them a check I would have cancelled the check due to their lack of professionalism.I feel that the credentials of the instructor should be checked as well. I did not feel that they were professional at all. Also the class was given in a store, and the store was facing the avenue. The sound of cars and trucks passing by, as well as rude pedestrians was able to be heard inside the classroom. Also when I went to make payment for the class they were only accepting cash. I do not recommend anyone thinking of using this company for the security training class to use them. They have a very unprofessional staff, the teachers and not good, and the classrooms are very noisy. Regarding the comment I made to the office staff it is false. I did not tell her to go back to her country. As a consumer I am only asking for a return of my 50 dollars for the class and they are unwilling to do this. This behavior further points out how unprofessional these people are. I will never have anything to do with them again. They are terrible    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]