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Star Trek Store

327 Holly Ct Ste 30, Williston, Vermont, United States, 05495-4440

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The customer service with this online shop is abhorrent.

I ordered my dad a TNG command uniform for Christmas on December 3rd. At the time I ordered the uniform the site listed that there were "8 in stock" and that processing for shipping would take "3- 5 business days".

When the 5 business days had passed and I hadn't received any shipping information for the uniform, I reached out via the only contact information provided to customers online, their email address. The response I received told me that it could take "up to 7 business days" for shipping, which contradicted their website.

On the 8th business day I reached out again. Still no shipping info. I was told that they would contact their vendor and get back to me.

After days passed with still no response, I reached out again.

Today (December 17th) I received 2 emails, back to back. The first was a refund of my money. The 2nd was to tell me that the item was "OOS", which I deduced to mean "Out of Stock".

So, a few things really bother me about this:
1) Why does the site still list the item as "in stock"?
2) Why wasn't I told sooner if it was out of stick when I bought it, back on December 3rd?
3) Why does the website say 3-5 business days if that is not the case?

It is now about a week before Christmas, I leave in 2 days for my family home for the holidays, sans the wonderful gift I anticipated sharing with my father.

I won't make the mistake of shopping with this store again. There is no care or concern for the customer or the shopping experience whatsoever.

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Address: 327 Holly Ct Ste 30, Williston, Vermont, United States, 05495-4440

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