Never once did we ok them to take the dish, also we need the orignial dish back per [redacted] ***Dish does not work for [redacted] ***so for them to make assumption about what we need is wrongAlso we were told several times dish installers do not touch other companies equipmentMy husband was told they were mailing a check that day and has called back twice to iquire and was told it was mailed out, never once was there any mention about a day processing periodLastly I never made a threat to any of their employeesI had the conversation recoredThe only thing that she did not like was when I told her to shut up and listen because she continued to call me a list and would not allow me to talkWas I frustrated yes! Who wouldn't beAlso I read enough reviews for star west and as you read I'm not the only one they have called a liar
Mrs [redacted] was installed with Dish on 8/23/2015, at that time when the technician was installing their Dish Network system, he removed (what he thought to be) the old [redacted] dishDuring the appointment that the customer made 8/it was brought to our attention that the customer was going to have both Dish Network and [redacted] in their homeThis is not normally the case with our customers, we find that they usually have one or the other, but not both competing systems at the same timeThe previous technician did follow our courtesy procedure by removing the dishBy the time that the local office had heard about the need for the customer to have their original [redacted] dish back, it had already been recycled We informed the customer that we would bring by another similar [redacted] dish to the customer, but the serial numbers wouldn't match because it wasn't going to be the same dishWe had to wait until we had removed another dish to give them oneWe were able to return a [redacted] dish back to the customer on 8/ Serialized equipment is only account specific when it is tied to receivers; at no time was the customer in jeopardy with [redacted] regarding the different serial numbers on their dish We have completed training with our technicians to ensure that we do not accidently take customer’s equipmentIt was during this process that Mrs [redacted] called our corporate office ( 8/26) and talked with a member of our support staff, Mrs [redacted] was verbally abusive and threatening our support member and asked for a supervisorIt was at this time our support member was by herself and no longer felt comfortable/safe speaking to the customer any longer The case was escalated properly with our Operations Manager and the Compliance and Ethics Department at Dish NetworkDue to the nature of the threats and abusive language we only were going to deal with Mrs [redacted] husband Mr [redacted] Our Operations Manager called Mr [redacted] on 9/and settled for the cost of re-installing the [redacted] system and the alleged damage to their drywallWe typically take 7-business days to process payment, with the Labor Day Holiday we have until 9/If after that date Mr [redacted] hasn't received payment then he may contact us to inquire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] This addressed the second day of appointments that were scheduled and rescheduledThere was never any mention of a family emergency,they only told us it was cancelled.I have dozens of emails and phone messages from Dish confirming that someone would be here at at certain time,telling us to be sure someone was home waiting for them to arrive.I am on vacation from Pittsburgh,Paand my time here is extremely important to me and to sit and wait for a technician for two days is totally unacceptable,especially a company that brags in their advertisements about there superior customer service As I said earlier,their response was for the Saturday the 18th appointment that was cancelled with no explanation My major complaint is the Tuesday the 14th appointment,when we waited for hours ,after receiving several phone messages and emails that they were coming at 8-12,then to 3,thento 5,then to 7:30,then at seven o'clock they called and said they were not coming at all and we had to schedule another appointment for sometime the following week.Where on earth do you get put to the back of the line if the appointment is cancelled by them.We should have been the first appointment the next day and I called and argued that point to no avail Their response seems to be not an admission of bad service,but but making up excuses.They are trying to cover their butts so they do not get a bad review.I would like an apology from someone of high position from their customer service and not some overseas operator reading off cue cards Sincerely, [redacted]
Never once did we ok them to take the dish, also we need the orignial dish back per [redacted] ***Dish does not work for [redacted] ***so for them to make assumption about what we need is wrongAlso we were told several times dish installers do not touch other companies equipmentMy husband was told they were mailing a check that day and has called back twice to iquire and was told it was mailed out, never once was there any mention about a day processing periodLastly I never made a threat to any of their employeesI had the conversation recoredThe only thing that she did not like was when I told her to shut up and listen because she continued to call me a list and would not allow me to talkWas I frustrated yes! Who wouldn't beAlso I read enough reviews for star west and as you read I'm not the only one they have called a liar
Mrs [redacted] was installed with Dish on 8/23/2015, at that time when the technician was installing their Dish Network system, he removed (what he thought to be) the old [redacted] dishDuring the appointment that the customer made 8/it was brought to our attention that the customer was going to have both Dish Network and [redacted] in their homeThis is not normally the case with our customers, we find that they usually have one or the other, but not both competing systems at the same timeThe previous technician did follow our courtesy procedure by removing the dishBy the time that the local office had heard about the need for the customer to have their original [redacted] dish back, it had already been recycled We informed the customer that we would bring by another similar [redacted] dish to the customer, but the serial numbers wouldn't match because it wasn't going to be the same dishWe had to wait until we had removed another dish to give them oneWe were able to return a [redacted] dish back to the customer on 8/ Serialized equipment is only account specific when it is tied to receivers; at no time was the customer in jeopardy with [redacted] regarding the different serial numbers on their dish We have completed training with our technicians to ensure that we do not accidently take customer’s equipmentIt was during this process that Mrs [redacted] called our corporate office ( 8/26) and talked with a member of our support staff, Mrs [redacted] was verbally abusive and threatening our support member and asked for a supervisorIt was at this time our support member was by herself and no longer felt comfortable/safe speaking to the customer any longer The case was escalated properly with our Operations Manager and the Compliance and Ethics Department at Dish NetworkDue to the nature of the threats and abusive language we only were going to deal with Mrs [redacted] husband Mr [redacted] Our Operations Manager called Mr [redacted] on 9/and settled for the cost of re-installing the [redacted] system and the alleged damage to their drywallWe typically take 7-business days to process payment, with the Labor Day Holiday we have until 9/If after that date Mr [redacted] hasn't received payment then he may contact us to inquire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] This addressed the second day of appointments that were scheduled and rescheduledThere was never any mention of a family emergency,they only told us it was cancelled.I have dozens of emails and phone messages from Dish confirming that someone would be here at at certain time,telling us to be sure someone was home waiting for them to arrive.I am on vacation from Pittsburgh,Paand my time here is extremely important to me and to sit and wait for a technician for two days is totally unacceptable,especially a company that brags in their advertisements about there superior customer service As I said earlier,their response was for the Saturday the 18th appointment that was cancelled with no explanation My major complaint is the Tuesday the 14th appointment,when we waited for hours ,after receiving several phone messages and emails that they were coming at 8-12,then to 3,thento 5,then to 7:30,then at seven o'clock they called and said they were not coming at all and we had to schedule another appointment for sometime the following week.Where on earth do you get put to the back of the line if the appointment is cancelled by them.We should have been the first appointment the next day and I called and argued that point to no avail Their response seems to be not an admission of bad service,but but making up excuses.They are trying to cover their butts so they do not get a bad review.I would like an apology from someone of high position from their customer service and not some overseas operator reading off cue cards Sincerely, [redacted]