Starck Van Lines Inc

The delivery was scheduled with the customer, but the paperwork on this delivery was misfiled and not put on the manifestOnce we recognized the error we attempted to reschedule, but the customer had cancelled their orderWe do apologize for the inconvenience to the customer

Mr*** claim settlement was sent out, but was returned because he had put the wrong house number on the claim formWe sent him copies of the returned envelope and a copy of the claim form with the address he gave to mail it toHe realized he did put the wrong address and let the claims
deptknow this when they finally were able to speak with himWe have several communication logs that are date and time stamped where the supervisor, claims deptand coordinator left Mr*** voicemail...at no point did we not respond to himHis storage charged was refundedThis was not a bogus chargeMrshould have been charged for storage, but this was not communicated by the salesperson so the right thing to do was to refund this back to Mr*** since this was not conveyed properly to him and that is what we did

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes the furniture was delivered but only after calls to Starck (which were never answered or returned), calls to the national carrier and calls to the shipping company
Starck claimed that they had received only one piece of shipment and the second piece did not arrive until 9/However tracking information indicates that both pieces
arrived on 9/and 9/We were lied to by drivers and customer service reps would claimed that we would not accept the delivery when they in fact had not delivered
the complete order, and claimed they had not received the complete order, which is a lie, I have attached the tracking for both items as proof
This company is the most unprofessional company I have ever dealt
with and if someone would have had the back bone to stand and take responsibility
the situation could have been resolved quickly
I also will not consider this issue resolved until we receive a apology
from the company for their irresponsible handling of this and rude drivers and
customer service personnel
Regards,
*** ***

On 7/@ 9:a.mwe received a phone call from Mrs*** regarding her deliveryAfter researching the order for her, we determined that *** *** had pre-scheduled all of the pieces arriving at our facilityOur customer service contacted Mrs*** to inform her of the issue and also
to determine whether she would like a partial shipment of her orderThe delivery was scheduled for 7/The driver was unable to find the residence on 7/and was unable to complete the deliveryOn 7/@ 12:p.m., Mrs*** called again stating that she had not received deliveryHer order was rescheduled for 7/between a.m.-p.mWe are looking into Mrs*** statements regarding her interactions with customer service

I finally did hear from the company after reporting this problem to the Revdex.com. They have informed me of this offer and I find it satisfactory but I want to wait and see if I actually get the check and refund.  As the company said I did accidently have one digit wrong in the address on the claim form. Of course it was correct on the original forms of the move and it was where they delivered my stuff. The reason all those voice mails were unreturned was because they put the wrong telephone number down in their records. Of course the fact that I was sending them emails every few days that they never responded to seems to make me wonder. As far as why I should have paid for storage while they were trying to find a truck to ship my stuff I have to ask why I should pay for that?

We apologize for the inconvenience to the customer. The freight arrived later to us than expected, once the freight did arrive in our warehouse, we contacted the customer and scheduled the delivery for 7/11/14.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Unfortunately the freight did not all arrive at the same time, we got the table originally and waited to schedule until the rest of the customers items came in. We attempted to let the customer know this information, but was given a bad phone number from their place of purchase. Once the other piece...

arrived, and we were able to secure a better phone number we reached out to the customer. The customer is scheduled for delivery on July 5th, and that day worked for them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is a complete lie. 1) There was no attempted contact on 9/11 from this company (Can provide call record from phone company if needed) 2) I provided dates and times of all attempted calls and all voice mails we have left for this company. 
Update to their response: We did have a truck show up at our house today at 10:30am, the truck only contained one of the two items from the order, driver tried to get a signature for the deliveries but we did not accept as it was not a complete order. Later received call from company about the order and they claimed that they only received 1 item, even though the tracking information I provided with the original complaint contained the info showing both items were delivered on 9/08.
Next received a call from Starck claiming that [redacted] only shipped them 1 item, so now even though there is a record of the items arriving they are trying to blame [redacted] for losing these items that were delivered to their warehouse, how you can lose a 232lb and 6 1/2ft box of patio furniture.
This is the most unprofessional, irresponsible company I have ever dealt with, we are very frustrated and hope that someone will take some responsibility and do the right thing and deliver our furniture ASAP.
Regards,
[redacted]

We had received the second piece and the complete order was delivered on 9/30/14.

Let us first apologize for any confusion or inconvenience experienced with your purchase and delivery. After attempting to schedule the order on 9/11 @ 3:32pm, our truck in the area was filled for the following Wednesday delivery day (9/17). To our knowledge, we never received any call back and the...

order was placed on hold until calling and scheduling on 9/18, our first time talking with the customer, for deliver on 9/22. Although this stop falls on a Wednesday only point for our company, we are dedicating a truck to deliver this stop to the customers area to ensure they receive their merchandise.

Review: I ordered a 5 piece bedroom set to be delivered NUMEROUS times through Starck Van Lines. 1st Delivery:I received a phone call the day before delivery stating the dresser was damaged and they discovered while loading the truck. This was one week after calling me to set up a delivery date (the items were all inspected upon delivery to their warehouse). They delivered 2 night stands, the bed frame, and a damaged chest of drawers (the bottom of the chest was busted, scratches/chips on the side). The chest remained because the delivery drivers said they would bring a new one, when they delivered the new dresser.2nd Delivery:About 2 weeks later, Starck drivers arrived with a broken dresser(bottom was blown out of the new dresser). The drivers took the broken chest and dresser for repair.3rd Delivery:I left work early to be home and the Starck was a no show.There was no phone call from driver or from office staff. I ended up calling Starck to determine the problem. The excuse I received was that their truck broke down and the driver was new so he didnt know to call and re-schedule. This didnt solve the problem of me losing income by taking time off of work, not to mention of the inconvenience of still not having my bedroom furniture ~9 weeks after I ordered it. 4th Delivery:Starck brought a repaired chest of drawers and repaired dresser. Starck guaranteed me factory quality furniture, yet I received mended furniture.The blown out bottoms of the chest and dresser were repaired by stapling a superficial piece of particle board over the broken piece. The furniture was not repaired it was simply covered up. I could not miss work again and my mother did not spot the damage until the drivers were gone. Through this entire 11-12 week process, I spoke with [redacted] and [redacted]. I was guaranteed factory quality furniture and compensation. I received neither. In the past 6-7 weeks, I have left countless voicemails for[redacted] G.M. and [redacted] C.E.O., neither has returned my call.Desired Settlement: The monetary compensation discussed prior to the 6-7 week ignorance was $250, but that was depended upon receiving factory quality furniture (which I did not receive). I request additional monetary compensation of $250 (time lost & income lost) and for the purchase of a NEW [redacted] $685 and a NEW [redacted] Dresser $749 ([redacted]) totaling $1684 in furniture and time.

Business

Response:

The Customer is a great distance from our facility, we only deliver to this area every other week. This fact alone contributes to the delivery process. It is true this customers furniture had some minor damage issues as many items often do upon arrival. Repairs do take time and while we apologize the final delivery took longer than expected, it was necessary for a quality repair to be made. The final delivery company often performs touch ups and minor repairs…this in no way makes them second quality, it is common practice. All items were made first quality. It is common for this level of quality of furniture to have particle board on the bottom and back. Since this was an issue, we did make special arrangements to be at the customers home during his desired delivery time. All items were delivered to customer as first quality. No additional compensation is given as long as the items are delivered as first quality, which they were. Customer was advised of this policy (the policy of the Account we have the contract with for the deliveries) and no additional compensation will be granted.

Review: I was forced to deal with this company as a result of an online furniture purchase made thru [redacted]. The 3 piece set was delivered on 1/20/14, a day I was already off from work,& was of poor quality and damaged. I contacted [redacted] to have the item returned and was informed that Starck would be able to pick it up Fri, Jan.24, 2014 as this was the day they were in my area. I was told Starck would call me by Thursday to confirm a time window. When I didn't hear back by 3pm Thursday, I called [redacted] who conducted a conference call with [redacted] from Starck. She indicated she had no record of receiving the pick up &indicated that I should have called them to reschedule, while also blaming [redacted]. [redacted] was able to confirm the order was sent the afternoon of 1/20/14. [redacted] did not seem interested in discussing how the situation could be remedied or if special accomodations could be made,&deferred to having to speak with the director. No emphasis was made on pleasing the customer, but it was made to seem as though it was my fault and "oh well." I was told Starck would call me back with a response. At 4pm, [redacted] called &stated that the delivery for tomorrow was cancelled & Starck would call me to reschedule. Starck called while I was getting off of my bus at 450pm& I was unable to return the call til 5pm, when they were conveniently closed.If [redacted] was aware at 4pm,the customer should have been contacted shortly thereafter, not right before closing. No accomodation was discussed in the message&basically made it seem that I would start from scratch with the pickup. As someone who works in the public sector,I was highly disappointed in the lack of customer service I received and how it was as if nothing could be done. Even if a small accomodation can be made, it should be explored& not glossed over.With my travel&work schedule I am gone from 7a-5p daily. If I need to make arrangements, I expect that the company is courteous in return.Desired Settlement: To me I am upset with the attitude, as if I did something wrong to be in this situation.I am pregnant&take my own vacation and sick time for maternity leave,therefore everytime I change my time it affects me and to have someone allude to "oh well" is unacceptable. This company made no accomodation for the inconvenience&basically made me feel as there was nothing I could do.If in fact they are already in the area this day,an accomodation should be entertained or an outside arrangement discussed.

Business

Response:

Our contract is with [redacted], as you can see from the Customer's statement. Unfortunately in this case there was miscommunication. The Account had mistakenly given Mrs. [redacted] the drop date for the pick up to be entered in the system, which was not a scheduled pick up date. This is why the customer service rep. had no record of the receiving the order for the pick up. The order did not populate in our system until 1/24 @ 9:04 a.m. We had contacted the client at 11:18 a.m. on 1/24 and scheduled the pick up for 1/29. We do apologize greatly for the confusion and that Mrs. [redacted] was inconvenienced. We have also looked into the poor customer service that the client was upset about and appreciate that feedback and are taking necessary actions. The items were picked up on 1/29, as scheduled and again we apologize for her inconvenience.

Review: A order was placed with [redacted] on 8/31/2014 (Order #[redacted]) items were picked up by carrier and delivered to Starck on 9/08/2014 (Tracking information verifies arrival at Starck hub on this date). Starck claims to have attempted a scheduling call at number on order on 9/11/2014, however caller id shows no call was made. Attempted to call Starck (9/11 at 7:37pm left voicemail, 9/12 at 9:26am on system hold for 24 minutes, 9/12 at 9:38am left voicemail, 3:34pm left voicemail) next I called [redacted] how delivered to Starck and they also attempted contact and was unable to get answer. 9/16 call Starck at 9:54am still no answer and left voicemail, called national carrier again and they also contacted Starck and no response. I am furious at this point after spending $1700 dollars on patio furniture to have it being held hostage by a very unprofessional company.Desired Settlement: I had better get a response ASAP and deliver within 48 hours.

Business

Response:

Let us first apologize for any confusion or inconvenience experienced with your purchase and delivery. After attempting to schedule the order on 9/11 @ 3:32pm, our truck in the area was filled for the following Wednesday delivery day (9/17). To our knowledge, we never received any call back and the order was placed on hold until calling and scheduling on 9/18, our first time talking with the customer, for deliver on 9/22. Although this stop falls on a Wednesday only point for our company, we are dedicating a truck to deliver this stop to the customers area to ensure they receive their merchandise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response is a complete lie. 1) There was no attempted contact on 9/11 from this company (Can provide call record from phone company if needed) 2) I provided dates and times of all attempted calls and all voice mails we have left for this company.

Review: I purchased an outdoor patio set from [redacted] that was supposed to be delivered in the beginning of June. This company was supposed to deliver the item. They supposedly did not have our phone number to schedule delivery which wasn't necessary since they have our address in the details. Anyway, I called last week to give them my phone number and they have not returned my calls or called me to schedule delivery of my item that I have paid over $1000.00 for! I was supposed to receive my item by June 16! They will not return my repeated calls or ever answer the phone when I do call. I'm fed up! I should receive my item that I have paid for!Desired Settlement: I want my item delivered to my address ASAP!!

Business

Response:

Unfortunately the freight did not all arrive at the same time, we got the table originally and waited to schedule until the rest of the customers items came in. We attempted to let the customer know this information, but was given a bad phone number from their place of purchase. Once the other piece arrived, and we were able to secure a better phone number we reached out to the customer. The customer is scheduled for delivery on July 5th, and that day worked for them.

Review: I placed an order for a king sized bed with [redacted]. This is the second issue I've had with their delivery service, starck van lines. The bed arrived at the facility last week. I never received a call so followed up, and scheduled delivery for Monday, June 9th. I had to call multiple times (4) to have my phone number corrected. Each time the customer service associates were rude. I took Monday off of work and by 3pm I never received a call from the driver. I called customer service yet again where they still had the wrong phone number but assured me it would be delivered by the end of day. I really wish they would have just been honest and said it wouldn't be Monday so I could have used my time off more effectively. I then took Tuesday off of work. I called at 9am where another rude customer article associate said she would call the driver and call me back. No call. So I called back two hours later where she was rude again and pretty much said oh well, nothing I can do. So I called back a final time an hour later after still hearing nothing. They are obviously unable to locate my bed frame. Horrible drivers obviously since they are unable to be located and customer service is rude and unhelpful.Desired Settlement: I would like the item refunded or delivered immediately.

Business

Response:

The freight had arrived to our facility mislabeled for this customer. It did not deliver to the customer during the correct time frame. CSRs were attempting to assist the customer, but were in the process of locating the freight, which took longer than expected due to the mislabeling of the freight. The CSR was unable to give the customer answers until we were able to assess the entire situation. Freight was located, customer was contacted and the delivery was made to the customer the morning of 6/11/14. We do truly apologize for the inconvenience.

Review: Of the $80,000 in furniture for our new home, about 75% of it has been delivered by this third party delivery company. In approximately 1/2 dozen interactions we have had with Starck, ALL have been HORRIBLY mismanaged! First, they provided "white glove" [redacted] delivery & set up of 2 dressers, 1 crib, and a night stand - one piece was missing, two were damaged (no blankets or padding b/t items in delivery truck), and the crib was left in the box, un-assembled because the crew "did not have tools in the truck." Starck has mismanaged several more of our [redacted] orders since then, and most recently we learned that they are using a different company after "hundreds of complaints" (a few of which were from us) about Starck. Our most recent issue occurred with a [redacted] order placed 6/14/14 of two outdoor chairs. Starck received parcel in their warehouse on or before 6/26/14. We were contacted by [redacted] stating that Starck would deliver our packages on 7/2/14. Never came! On 7/3/14, I left several messages @ two different #s, no call back. Tried again 7/8/14, spoke with [redacted] who was unapologetic and rude. Brushed me off onto dispatcher who set up delivery for 7/11/14 for ONE chair, not two (claims Starck never rec'd second chair). Again, the package never came! Called [redacted] back 7/14/14. Waited on hold 10 mins, got disconnected once, I had to call back. Again he was rude and unapologetic. Stated that computer system said they received item on 7/8/14 - a lie, since that was the day I talked to him last week and he stated that they've had the item in their warehouse since 6/26. Stated comp system showed item went out for delivery on 7/11, but was returned with no reason. Who knows what is true and what is not. As a business owner, I would want to know if my company was run so poorly in my absence, so I asked to speak to [redacted]' superior (the owner) and was told he was not available. [redacted] called back to schedule delivery for 7/15/14; again, he was rude and short.Desired Settlement: Bottom line: I want my chairs, and I do not want to have to wait on hold and deal with rude customer service managers in order to get them here before the end of summer. Furthermore, I think that the owner should be aware of the sub par manner in which his company is being run. Or perhaps he too is lackadaisical, rude, and incompetent...

Business

Response:

On 7/9 @ 9:01 a.m. we received a phone call from Mrs. [redacted] regarding her delivery. After researching the order for her, we determined that [redacted] had pre-scheduled all of the pieces arriving at our facility. Our customer service contacted Mrs. [redacted] to inform her of the issue and also to determine whether she would like a partial shipment of her order. The delivery was scheduled for 7/11. The driver was unable to find the residence on 7/11 and was unable to complete the delivery. On 7/14 @ 12:18 p.m., Mrs. [redacted] called again stating that she had not received delivery. Her order was rescheduled for 7/15 between 8 a.m.-12 p.m. We are looking into Mrs. [redacted] statements regarding her interactions with customer service.

Review: WE ORDER A MATTRESS AND BOX SPRINGS FROM [redacted] AND STARCK VAN LINES CALLED US AND SCHEDULED A DELIVERY DATE OF WEDNESDAY, JULY 24, 2013. MY HUSBAND TOOK OFF THE DAY BECAUSE THEY SAID THEY WOULD BE AT OUR HOME BETWEEN THE HOURS OF 9:00 AM - 1:00 PM. BY 1:30 PM THEY STILL HADN'T SHOWN UP OR CALLED. MY HUSBAND CALLED STARCK AND THEY SAID THEY COULDN'T DELIVER OUR STUFF TODAY BECAUSE THEIR TRUCK GOT STOPPED BY THE DIVISION OF TRANSPORTAION. THEN THEY TOLD US THEY WOULD DELIVER IT WEDNESDAY JULY 31, 2013, WELL THEY CALLED AT 8:00 AM ON THEY DAY OF DELIVERY AND SAID OUR STUFF COULDN'T BE DELIVERED AGAIN TODAY BECAUSE OF THEIR TRUCK WASN'T WORKING PROPERLY. NOW THEY WANT US TO WAIT TILL WEDNESDAY AUGUST 7, 2013. MY HUSBAND HAS TAKEN OFF TWO DIFFERNT DATES NOW WAITING FOR STARCK'S DELIVERY. NOW IF WE WANT OUR MATTRESS AND BOX SPRINGS BEFORE AUGUST 7TH, WE ARE GOING TO HAVE TO TRAVEL 110 MILES TO GET THEM.Desired Settlement: WE SHOULD BE COMPINSATED FOR MY HUSBAND'S TIME AND FUEL FOR GOING TO GET OUR MATTRESS AND BOXSRINGS FROM BRIDGEPORT, WV TO STARCK VAN LINES NEAR WEIRTON, PA.

Business

Response:

We are very sorry for the inconvenience. The Home Delivery Dept. has several drop offs scheduled each day in different areas. Our schedule for deliveries in that area is every Wed. When we weren't able to deliver the remaining deliveries for 7/24 we had asked if we could deliver on Saturday. The customer was not available so it was rescheduled for the following Wed. and that delivery was not able to be made. The customer then drove to pick up the mattress and boxspring because they didn't want to wait untiil Wed. We had sent out a $50.00 inconvenience check, but Mr. [redacted] had let us know that it cost $93.00 for fuel so we sent him out another check for the additional $43.00, as he requested to reimburse him for his fuel. The contract we have is with the account, not with M/M [redacted] and they are aware of what has transpired with this delivery.

Business

Response:

We are very sorry for the inconvenience. The Home Delivery Dept. has several drop offs scheduled each day in different areas. Our schedule for deliveries in that area is every Wed. When we weren't able to deliver the remaining deliveries for 7/24 we had asked if we could deliver on Saturday. The customer was not available so it was rescheduled for the following Wed. and that delivery was not able to be made. The customer then drove to pick up the mattress and boxspring because they didn't want to wait untiil Wed. We had sent out a $50.00 inconvenience check, but Mr. [redacted] had let us know that it cost $93.00 for fuel so we sent him out another check for the additional $43.00, as he requested to reimburse him for his fuel. The contract we have is with the account, not with M/M [redacted] and they are aware of what has transpired with this delivery.

Consumer

Response:

The Stark Van Lines said in their respond letter that they sent out a $50.00 check and then $43.00 check to cover the expense of picking up our mattress and box springs. First of all they did not send us any check for our inconvenience. Ask them to see the canceled checks. I will be letting everyone know how they operated. We notified [redacted] about the matter and how Stark Van Lines treated us and how we had to go to the warehouse to pick up our delivery. We already waited for 2 weeks for our mattress and box spring, we weren't going to wait another week. [redacted] was very upset with what Stark Van Lines did. They apologized for Stark doing us that way. [redacted] took it upon them selves to take care of our inconvenience. You can tell how a company is with the way they handle things. [redacted] IS A FIRST RATE COMPANY.

I waited before I responded to the response letter because I wanted to give Stark the benefit of the doubt. Of course we didn't receive anything in the mail from them. I hope anyone else who considers the Stark Van Lines thinks twice before they do.

Consumer

Response:

The Stark Van Lines said in their respond letter that they sent out a $50.00 check and then $43.00 check to cover the expense of picking up our mattress and box springs. First of all they did not send us any check for our inconvenience. Ask them to see the canceled checks. I will be letting everyone know how they operated. We notified [redacted] about the matter and how Stark Van Lines treated us and how we had to go to the warehouse to pick up our delivery. We already waited for 2 weeks for our mattress and box spring, we weren't going to wait another week. [redacted] was very upset with what Stark Van Lines did. They apologized for Stark doing us that way. [redacted] took it upon them selves to take care of our inconvenience. You can tell how a company is with the way they handle things. [redacted] IS A FIRST RATE COMPANY.

I waited before I responded to the response letter because I wanted to give Stark the benefit of the doubt. Of course we didn't receive anything in the mail from them. I hope anyone else who considers the Stark Van Lines thinks twice before they do.

Business

Response:

First of all, I was very surprised when I read that you did not receive your inconvenience checks so I had the Accounting Dept. check into this. They did in fact confirm that to-date these two checks have not cleared. We have not received anything back undeliverable in the mail to-date either so we had requested a stop payment on the prior checks and I had them issue a new check, Check No. [redacted], in the amount of $93.00. We sincerely apologize and were unaware of this untili we received this response. If you do not receive this check by the middle of next week please contact our office and let us know. Again, I do apologize for your inconvenience.

Business

Response:

First of all, I was very surprised when I read that you did not receive your inconvenience checks so I had the Accounting Dept. check into this. They did in fact confirm that to-date these two checks have not cleared. We have not received anything back undeliverable in the mail to-date either so we had requested a stop payment on the prior checks and I had them issue a new check, Check No. [redacted], in the amount of $93.00. We sincerely apologize and were unaware of this untili we received this response. If you do not receive this check by the middle of next week please contact our office and let us know. Again, I do apologize for your inconvenience.

Review: I hired Starck Van Lines to move my stuff from PA to Mississippi. One of the pieces they moved was damaged. After calling several times I finally got a form to file for compensation. Then after faxing it several times they finally admitted receiving it. In addition I noticed a storage charge on my bill when the only reason it was stored was they were trying to find a truck to send it to MS. I talked to 2 different people for these issue. The one on the claim has not responded to calls and emails. The one with the overcharge said she would call back but here we are 4 weeks later and no return calls despite several emails to her. An email sent to a superviser is unreturned and of course their VM system does not allow you to contact a particular person.Desired Settlement: I would like the bogus storage charge refunded and $125 for the damaged merchandise I am due from the insurance.

Business

Response:

Mr. [redacted] claim settlement was sent out, but was returned because he had put the wrong house number on the claim form. We sent him copies of the returned envelope and a copy of the claim form with the address he gave to mail it to. He realized he did put the wrong address and let the claims dept. know this when they finally were able to speak with him. We have several communication logs that are date and time stamped where the supervisor, claims dept. and coordinator left Mr. [redacted] voicemail...at no point did we not respond to him. His storage charged was refunded. This was not a bogus charge. Mr. should have been charged for storage, but this was not communicated by the salesperson so the right thing to do was to refund this back to Mr. [redacted] since this was not conveyed properly to him and that is what we did.

Consumer

Response:

I finally did hear from the company after reporting this problem to the Revdex.com. They have informed me of this offer and I find it satisfactory but I want to wait and see if I actually get the check and refund. As the company said I did accidently have one digit wrong in the address on the claim form. Of course it was correct on the original forms of the move and it was where they delivered my stuff. The reason all those voice mails were unreturned was because they put the wrong telephone number down in their records. Of course the fact that I was sending them emails every few days that they never responded to seems to make me wonder. As far as why I should have paid for storage while they were trying to find a truck to ship my stuff I have to ask why I should pay for that?

Review: Order from [redacted] was suppossed to be delivered by Starck Van Lines by 6/25/13. Numerous calls have not be returned. Cannot make contactDesired Settlement: Want our furniture delivered by tomorrow

Business

Response:

We apologize for the inconvenience to the customer. The freight arrived later to us than expected, once the freight did arrive in our warehouse, we contacted the customer and scheduled the delivery for 7/11/14.