Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: *** - CSM
Contact Phone: XXXXXXXXXX
Contact Email: ***@starcycle.com
The pricing on the website was in error for this item (catalog data entry error), as was explained at the time the customer calledThe price was
changed IMMEDIATELY after the customer reported the error (I believe while the customer was still on the phone)If this item had been ordered on the website the order would have been canceled with our apologies and an immediate refund would have been issuedAn apology should have been given, and as it hasn't allow me to offer one: I'm sorry for the pricing error on our site, and any inconvenience it may have caused
We would be happy to accept a return for a full refund if the item is still new, we'll even pay return shipping
I do believe we still sold the item cheaper than any other seller had it posted (and about $off our regular price)
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: *** - CSM
Contact Phone: XXXXXXXXXX
Contact Email: ***@starcycle.com
The pricing on the website was in error for this item (catalog data entry error), as was explained at the time the customer calledThe price was
changed IMMEDIATELY after the customer reported the error (I believe while the customer was still on the phone)If this item had been ordered on the website the order would have been canceled with our apologies and an immediate refund would have been issuedAn apology should have been given, and as it hasn't allow me to offer one: I'm sorry for the pricing error on our site, and any inconvenience it may have caused
We would be happy to accept a return for a full refund if the item is still new, we'll even pay return shipping
I do believe we still sold the item cheaper than any other seller had it posted (and about $off our regular price)