Stargate Electronics, Inc. Reviews (3)
Stargate Electronics, Inc. Rating
Description: ELECTRONIC EQUIPMENT & SUPPLIERS-SERVICE/REPAIR
Address: 3103 N. Jerusalem Road-D, Levittown, New York, United States, 11756
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The complaint is not valid towards Stargate Electronics, reason being is that customers televison is under warranty through [redacted], we can only do repair with parts from **, part was immediately ordered day unit was brought in , ** COULD NOT SUPPLY THE ORIGINAL PART AND TOLD US AN ALTERNATE...
PART WAS TO BE ORDERED , THAT PART WAS ORDERED IMMEDIATLY AND HAS BEEN ON BACK ORDER AS OF THIS WRITING, WE WERE TOLD IT WAS DUE IN ON MONDAY, 9/** , BUT IT NEVER ARRIVED, CUSTOMER WAS CONTACTED BY ** AND NOTIFIED PART IS NOW DUE IN 9/**. WE CAN ONLY DO A WARRANTY REPAIR WITH PARTS FROM **.IF WE DO NOT HAVE THE PART WE CANNOT DO REPAIR. CUSTOMER WAS INFORMED.
Review: As directed my ** repair services for my TV which is less than a year old to go here for repairs and service. It has been a month and I have yet to receive repair of or replacement of my TV. The process as I was told is to repair unit and if that is not doable, then the unit is replaced with a new tv...well neither has happened and I am still without my tv and no help from ** or Stargate.Desired Settlement: Return my tv to me ....
Business
Response:
The complaint is not valid towards Stargate Electronics, reason being is that customers televison is under warranty through [redacted], we can only do repair with parts from **, part was immediately ordered day unit was brought in , ** COULD NOT SUPPLY THE ORIGINAL PART AND TOLD US AN ALTERNATE PART WAS TO BE ORDERED , THAT PART WAS ORDERED IMMEDIATLY AND HAS BEEN ON BACK ORDER AS OF THIS WRITING, WE WERE TOLD IT WAS DUE IN ON MONDAY, 9/** , BUT IT NEVER ARRIVED, CUSTOMER WAS CONTACTED BY ** AND NOTIFIED PART IS NOW DUE IN 9/**. WE CAN ONLY DO A WARRANTY REPAIR WITH PARTS FROM **.IF WE DO NOT HAVE THE PART WE CANNOT DO REPAIR. CUSTOMER WAS INFORMED.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,