Staria Auto Group, LLC

To Whom This May Concern: My name is [redacted] , and I am writing in response to [redacted] ’s complaint (# [redacted] filed against my business, STARIA Auto Group located at S Arlington Street in Akron, on September 25, Regarding a Ms [redacted] ’s purchase of Acura 3.2TL [redacted] and her mother, [redacted] s came to my office to purchase a vehicleAfter explaining that [redacted] did not possess a valid driver’s license, Ms [redacted] informed us that she would be the one purchasing the vehicleWe reluctantly explained the risks and repercussions to driving without proper documentation, (in case [redacted] were to consider doing so) and quickly received snap and snide responses as to that not being our place to involve our opinionThat Tina wished to purchase a vehicleBoth [redacted] and Tina looked over the vehicle, and test drove the vehicle, then proceeded to purchase the vehicleCustomer had paid one thousand, two hundred dollars ($1,200) as a down payment, and was given three monthly payments of $(which is significantly lower than usually permitted at $250-$300) and a final/fourth payment of $With no finance charge, zero interest to help her in her difficult situationMaking her total cost $1,A week following the purchase of her vehicle, [redacted] had called the office to state that there were both a gas leak and a brake line leak that needed repaired, (which was peculiar considering the vehicle was not sold with those issues) And asked for the repairs to be made because the vehicle was now, unsafe to driveWithout hesitation, we agreed to make the repairs and asked that the vehicle be brought inMy mechanic stated that the customer had recently hit the under body of the vehicle on something unknown, damaging both the gas line and the brake line and in order to be safe, needed replacedWe repaired the vehicle, and returned the vehicle to the customerI, myself, do the social media side and advertising online for the company and began receiving multiple aggressive messages on every vehicle I had posted, under the username of “Ski” (????) that she purchased a Honda from me, and she needed “the guy” to call her ASAPThat the battery terminals on her car were out and she cannot drive itThat she had to replace the gas cap and wants her money backI asked if she had spoke to the office, and proceeded to give her both the office number and the personal cell number to the guy she was asking to speak withAbout a month later, she contacted our office stating she wanted to pay off her vehicle to receive the titleShe claimed she only had three hundred dollars ($300) to put towards the balance, which left a remaining balance of three hundred and sixteen dollars ($316) in order for her to receive her titleWe agreed to forgive the remaining balance due to the hardships in her personal life she was complaining about, in which we replied it would be ready for pickup on MondayThe Saturday prior to her title being readyI again started receiving multiple messages, back to back, making it impossible to operate my phone, asking if her title was ready, that she needs to speak with the guy, have him call herThat she wants reimbursed for the oil change she had done, her gas cap she had replaced, her battery terminals she had repairedI work from my phoneBecause she was not receiving immediate responses from me she started getting aggressiveShe asked if her title was ready, I responded asking for the correct name on the title and/or the make and model of the vehicle (because I do not remember all details off the top of my head) As I’m looking for the title to see if it had been prepared, she proceeded with her aggressive tone and vulgar language saying how this was “all bulls***” and that I was an “ignorant b*” and a “h**” Clearly, I’m irritated, but tried my best to remain professionalI stopped what I was doingI asked her again, if she had the phone numbers to the office or the guy she was working with, “because I believe those are what you are looking for” was my exact response, then “Have a nice day” to end my conversation with herTo which she is calling me “rude” for (I have documented, if you would like evidence.) I called my partner to further understand what was going on and why she was now, harassing me and preventing me from getting any work doneI relayed my experience, he then called her to solve this issue, she would not allow him to speak any word, and began screaming over the phone continuing her aggression now with him, to which he became defensive and reciprocated by also getting loudHer behavior is unacceptable and should never have escalated to the point she took it, but his defensive should not have been to reciprocate her aggression that was being receivedHis actions have been addressed and we understand that part was not handled adequately [redacted] became more upset and aggressive when not only myself, but my partner had refused to speak with her anymore regarding this vehicle or contract for she was not the one on our contractMs [redacted] s had never contacted us to file a complaint with her vehicle; To solve any issue, or to even discuss a problem that may have happened [redacted] had made threats against our employees, to file complaints with the Akron Police Department, with Offer Up, with the Revdex.com, and forwarded everything to her attorney She has since done so, and continued to take her issues to Facebook and Google to slander our company with her fictional experience that she createdShe’s having people that we have never done business with, leave poor reviews publiclyWe should’ve taken precaution and refused to do business with this woman after she started sharing too much information at signing, instead of sympathizing for her unfortunate situation and then attempting to help herNot only has she dragged our business and personal names through the mud publicly online, on social media, with the Revdex.com, on Facebook, on Google, and with the Akron Police department, we have not made any money on this deal due to the forgiven balance that she did not pay, the work we had done to make her vehicle safe again for her and her daughter, but all of the time and energy wasted on her ignoranceIt's unfortunate the events that have taken place with this particular person, but with being blessed with the appreciative and pleasant clientele base that we have built, it is understood that it’s only a matter of time until someone of this distasteful and ignorant manner would attempt to take advantage of our compassionIf there is any further information that is needed in solving this issue, I am glad to provide it all Feel free to contact me directly at (330) 285-or [redacted] or by email at [redacted] Respectfully, [redacted] STARIA Auto Group S Arlington Street Akron OH

I am rejecting this response because: I was the one who purchased the vehicle how ever it was placed in my Mothers name *** ***s due to me waiting to take my drivers testThe owner knew that l had no license and no income, and that was one of the reasons it was also put under her name due to her having proof of income which owner said it did not matterI never once test drove car nor did my mother *** ***sI never said anything in regards to my personal life besides the fact that l needed a safe reliable vechile due to having a two year old daughterI tryed to contact the owner the next day due to car nor wanting to start it took few times before it started, and l never received a response in regards to thatFew days later my sister in law seen that there was a hudge gas leakI went to Staria Auto Group and spoke with owner and from there meet him down the road were said it would be fixed, and then the break line bustedAlso just found out when l had work done to car that only one gas line was fixedThere aligations towards me are falseYes l did report to Offer up about being sold a car that was not drivableI did take the police to retrieve title due to owner screaming at me over phone saying he was not giving me the title along with NEMEROUS name calling and put downsI spoke with owner the first tine my dollar payment was due and asked could l come in following Friday to pay off the remaining balance, and he said that was okI then tryed to contact him to see when he would be there so l could pay it offWhen l spoke to him told him the car was undriveable sitting in my driveway since the day l had picked up from the lines being brokeThe owner not myself had said to me he was going to take money off the remaining balance I did not ever ask him to do soWhen the day came for the remaining balance due he asked me whatever wrong with car and what was a far amountI told him dollars he said ok bring that in and will have Title readyMy mom took payment and was then told Monday to retrieve titleWhen Monday came around l could not get a hold of owner in regards to title that's when l sent messages on Offer up about needing to speak with owner and when he called was calling me Every name you can think of and hebwasmt giving titleI never once told them anything about my life or anything about me only that l had no license or income it would have to be put under my Mothers name and it was not a issueI was told it was a safe reliable car that did not need any workThere entire story is a lieI have NEMEROUS messages on let it go showing me telling them issues with the car and asking to speak with owner due to problems with car as well as titleI have the recording were he offered to take money off of the remaining balance and as well as recording of owner screaming and name calling me refusing to retrieve titleThere are so many things that has happened at this business with arguing etc that it's not a business at all and do not know the first thing about customer serviceThe owner spends his time trying to ask women what they do in there spare time etcPretty sad that there trying to put the blame of on me when l was the one sold a undriveable carI had to replace the Battery, the battery terminals, This Car had no break pads at all on Back so l had to get that fixed right away, my front left Tire had a slow leak in it, had a small power steering leak and was sold to me with the abs light on and this light onThere was no signs in window upon purchase saying sold as isI asked for a refund or days after purchase due to car nor wanting to start l have put over dollars in it and it's still needs more things done to it due to me having no back break pads and the leak was sealed the power steering pump so at some point had to be fixed just to sellRegardless if your a buy here pay here whatever the situation is should never do this to anyoneThe don't know me or anything about me or my lifeSo to have to read lies non stop and them trying to make what they did ok is by far ok.They made dollars of me and never seen any papers or a bill for the work they claim was doneWhen my mechanic looked car over not all the lines were redone like the owner had claimedHe said they were done from front to back and entire car was looked at in processCam not trust this dealership at allUvwas ripped out of time, alot of time, and moneyI want a refund of what l paid for the car it is only rightThis is not how a business or any should be ranAll the arguing and name calling a customer is by far a lawsuit

To Whom This May Concern: My name is [redacted], and I am writing in response to [redacted]’s complaint (#[redacted] filed against my business, STARIA Auto Group located at 959 S Arlington Street in Akron, on September 25, 2017. Regarding a Ms. [redacted]’s purchase of 1999 Acura 3.2TL....

[redacted] and her mother, [redacted]s came to my office to purchase a vehicle. After explaining that [redacted] did not possess a valid driver’s license, Ms. [redacted] informed us that she would be the one purchasing the vehicle. We reluctantly explained the risks and repercussions to driving without proper documentation, (in case [redacted] were to consider doing so) and quickly received snap and snide responses as to that not being our place to involve our opinion. That Tina wished to purchase a vehicle. Both [redacted] and Tina looked over the vehicle, and test drove the vehicle, then proceeded to purchase the vehicle. Customer had paid one thousand, two hundred dollars ($1,200) as a down payment, and was given three monthly payments of $150 (which is significantly lower than  usually permitted at $250-$300) and a final/fourth payment of $126.38. With no finance charge, zero interest to help her in her difficult situation. Making her total cost $1,776.38 A week following the purchase of her vehicle, [redacted] had called the office to state that there were both a gas leak and a brake line leak that needed repaired, (which was peculiar considering the vehicle was not sold with those issues) And asked for the repairs to be made because the vehicle was now, unsafe to drive. Without hesitation, we agreed to make the repairs and asked that the vehicle be brought in. My mechanic stated that the customer had recently hit the under body of the vehicle on something unknown, damaging both the gas line and the brake line and in order to be safe, needed replaced. We repaired the vehicle, and returned the vehicle to the customer. I, myself, do the social media side and advertising online for the company and began receiving multiple aggressive messages on every vehicle I had posted, under the username of “Ski” (????) that she purchased a Honda from me, and she needed “the guy” to call her ASAP. That the battery terminals on her car were out and she cannot drive it. That she had to replace the gas cap and wants her money back. I asked if she had spoke to the office, and proceeded to give her both the office number and the personal cell number to the guy she was asking to speak with. About a month later, she contacted our office stating she wanted to pay off her vehicle to receive the title. She claimed she only had three hundred dollars ($300) to put towards the balance, which left a remaining balance of three hundred and sixteen dollars ($316) in order for her to receive her title. We agreed to forgive the remaining balance due to the hardships in her personal life she was complaining about, in which we replied it would be ready for pickup on Monday. The Saturday prior to her title being ready. I again started receiving multiple messages, back to back, making it impossible to operate my phone, asking if her title was ready, that she needs to speak with the guy, have him call her. That she wants reimbursed for the oil change she had done, her gas cap she had replaced, her battery terminals she had repaired. I work from my phone. Because she was not receiving immediate responses from me she started getting aggressive. She asked if her title was ready, I responded asking for the correct name on the title and/or the make and model of the vehicle (because I do not remember all details off the top of my head) As I’m looking for the title to see if it had been prepared, she proceeded with her aggressive tone and vulgar language saying how this was “all bulls[redacted]” and that I was an “ignorant bi[redacted]” and a “h**” Clearly, I’m irritated, but tried my best to remain professional. I stopped what I was doing. I asked her again, if she had the phone numbers to the office or the guy she was working with, “because I believe those are what you are looking for” was my exact response, then “Have a nice day” to end my conversation with her. To which she is calling me “rude” for (I have documented, if you would like evidence.) I called my partner to further understand what was going on and why she was now, harassing me and preventing me from getting any work done. I relayed my experience, he then called her to solve this issue, she would not allow him to speak any word, and began screaming over the phone continuing her aggression now with him, to which he became defensive and reciprocated by also getting loud. Her behavior is unacceptable and should never have escalated to the point she took it, but his defensive should not have been to reciprocate her aggression that was being received. His actions have been addressed and we understand that part was not handled adequately. [redacted] became more upset and aggressive when not only myself, but my partner had refused to speak with her anymore regarding this vehicle or contract for she was not the one on our contract. Ms [redacted]s had never contacted us to file a complaint with her vehicle; To solve any issue, or to even discuss a problem that may have happened. [redacted] had made threats against our employees, to file complaints with the Akron Police Department, with Offer Up, with the Revdex.com, and forwarded everything to her attorney.  She has since done so, and continued to take her issues to Facebook and Google to slander our company with her fictional experience that she created. She’s having people that we have never done business with, leave poor reviews publicly. We should’ve taken precaution and refused to do business with this woman after she started sharing too much information at signing, instead of sympathizing for her unfortunate situation and then attempting to help her. Not only has she dragged our business and personal names through the mud publicly online, on social media, with the Revdex.com, on Facebook, on Google, and with the Akron Police department, we have not made any money on this deal due to the forgiven balance that she did not pay, the work we had done to make her vehicle safe again for her and her daughter, but all of the time and energy wasted on her ignorance. It's unfortunate the events that have taken place with this particular person, but with being blessed with the appreciative and pleasant clientele base that we have built, it is understood that it’s only a matter of time until someone of this distasteful and ignorant manner would attempt to take advantage of our compassion. If there is any further information that is needed in solving this issue, I am glad to provide it all Feel free to contact me directly at (330) 285-7477 or [redacted] or by email at [redacted] Respectfully, [redacted]   STARIA Auto Group 959 S Arlington Street Akron OH 44306