Stark Avionics

According to UPS, the package was delivered without issueIt was confirmed by UPS that the package weighed the same when delivered as it did when I sent itThe customer did note some minor damage to the corner of the boxHe then called UPS back so that they could note the damageThis was all a waste of timeNo one has ever claimed damage to anything inside the boxFrankly, I'm not sure why the customer mentions thisThe complaint is as follows: [redacted] , end customer, claims that about half the shipment ($7950.75) was missingWhomever stole the merchandise put in packing material so there would be no obvious movement of the items that remainedThis is not in contention by either party A shipment can be made to a customer in several waysI will list them below Ship directly to the end customerThis is secure, and is the method used in almost all cases Ship to the local UPS center for pickupThis is also a secure, and this was also an option for Mr [redacted] Ship to a third partyThis is not secureIntroducing a third party allows UPS to blame the third party and the third party blames UPSNo insurance company will payout for this type of shipment The address given to Stark Avionics was the "Lobby" of his apartment complexThis gave access to the box to just about anyoneIf the customer did not have a third party holding the equipment, I could have filed an insurance claim Common sense would dictate, that the theft most likely was not by UPS, but in fact, by a person or persons at the apartment complexEven if the package was left with only one person in the front office/lobby of the apartment complex, this person would not be secureWhat I mean by that is: Stark avionics is a known entity, and fully insuredUPS is a known entity, and fully insuredThe guy/girl getting paid minimum wage behind the desk at the apartment complex is neither a known entity, or insured Mr [redacted] made a mistakeHe had the package delivered to a third party, negating any insurance claim pursued with UPS or my insurance comapnyHe would now like me to insure this third partyI can not [redacted] Stark Avionics Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have proof from UPS that states that the package was damaged while it was in possesion with UPSSee attached file: "UPS response.pdf"They have acknowledged the damage multiple times and in fact have even helped me do some tracing in their lost and foundI am not sure why Stark Avionics is stating that the package was delivered undamaged Regarding Stark Avionic's claim that theft happened at the apartment complexWe have multiple people that witnessed delivery of that package from UPS uptil the time that I collected the package from the front desk (the time was less five minutes between when it was delivered by UPS and by the time I collected it)These are independent witnesses and have provided statements that show that nothing was amiss at the partment bulding We know from sure that the point of failure was UPSStark avionics implies that the failure was at the aprtment complex, but not at UPSHowever, I have conclusive proof that the failure was at UPS Nonetheless, one of the disappointing part of the whole transaction was that Stark Avionics refused to provide support during panel installation phaseThe panel is a fairly complex project and it is expected of any dealer that they provide technical support till the succesful completion At this point, I'd like to ask Stark Avionics if they would consider meeting somewhere in middle and help me alay some of the burden of the lost componentIs there some amount they are willing to consider paying so that we can all put this behind and move foward? This request is from a customer who spent 30K plus amount with Stark Avionics on a dream that turned into a nightmare Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1) In their response Stark Avionics has claimed: "We have no issue helping you with any work related issue."
However, all the evidence has suggested otherwise. For example, in the last email that ever I recieved from Stark Avionics on Jan 25, 2013. They had concluded with: "I wish you the best in your future endeavors. This will conclude our correspondence." (This is Verbatim from their email). Moreover, Stark Avionics was supposed to send few other items such as: switches, ignition lock keys, canopy lock that used the same ignition key, wiring instructions etc. that they never sent. I had tried contacting them but they would'nt even respond.
2) It is interesting to note that Stark Avionics has changed their position from "According to UPS, the package was delivered without issue" (response on 5/12 ) to "UPS agrees to a dent in the box" (response on 5/13).  I am not sure how Stark Avionics is claiming that UPS only agrees to a dent and denies any claims about missing components. Is there a proof that they can provide?
I have talked to UPS and they have scanned their facilities and lost and found. I have communication from UPS as a proof for all of that.
3) Finally, I am puzzled by the fact the insurance company that Stark Avionics uses, would deny claim where UPS agrees that damage happened enroute. I would request Stark Avionics to at least take the matter to the insurance company and let them decide what comes of this claim. Stark Avionics themselves are not in a position to judge whether the claim should be paid or denied. That is the job of the insurance company that they have hired.
Its a unfortunate incident that has happened, and it is for such unforseen cases that insurance is useful. Stark Avionics has consistently indicated in their responses that they have insurance that covers lost in shipment incidents.  I request that this claim be filed with the mentioned insurance company.
In the small chance that Stark Avionics has mislead us in believing that they have such insurance when in fact they do not; then, I would request them to seriously consider an appropriate resolution. Further in event of such a case, I would also request Stark Avionics to clarify their insurance situation with their future customers who might believe that they are safe from such mishaps.
regards,
[redacted]

According to UPS, the package was delivered without issue. It was confirmed by UPS that the package weighed the same when delivered as it did when I sent it. The customer did note some minor damage to the corner of the box. He then called UPS back so that they could note the damage. This was all a...

waste of time. No one has ever claimed damage to anything inside the box. Frankly, I'm not sure why the customer mentions this. The complaint is as follows:
[redacted], end customer, claims that about half the shipment ($7950.75)  was missing. Whomever stole the merchandise put in packing material so there would be no obvious movement of the items that remained. This is not in contention by either party.
A shipment can be made to a customer in several ways. I will list them below.
1. Ship directly to the end customer. This is secure, and is the method used in almost all cases.
2. Ship to the local UPS center for pickup. This is also a secure, and this was also an option for Mr. [redacted].
3. Ship to a third party. This is not secure. Introducing a third party allows UPS to blame the third party and the third party blames UPS. No insurance company will payout for this type of shipment.
The address given to Stark Avionics was the "Lobby" of his apartment complex. This gave access to the box to just about anyone. If the customer did not have a third party holding the equipment, I could have filed an insurance claim.
Common sense would dictate, that the theft most likely was not by UPS, but in fact, by a person or persons at the apartment complex. Even if the package was left with only one person in the front office/lobby of the apartment complex, this person would not be secure. What I mean by that is: Stark avionics is a known entity, and fully insured. UPS is a known entity, and fully insured. The guy/girl getting paid minimum wage behind the desk at the apartment complex is neither a known entity, or insured.
Mr. [redacted] made a mistake. He had the package delivered to a third party, negating any insurance claim pursued with UPS or my insurance comapny. He would now like me to insure this third party. I can not.
[redacted]
Stark Avionics
Owner

The reason you have been asked not to contact Stark Avionics, is not service related. We have no issue helping you with any work related issue. Every time you called it was to place blame that is yours, on Stark Avionics.
The point that I have been trying to get across is a point that you will not face and will not even acknowledge.
1. My insurance company will NOT accept a claim for a package that was delivered to a third party.
2. You keep claiming damage, yet there is no claim of any component damaged. UPS agrees to a dent in the box, and will be happy to pay for any damaged piece. The problem is that you have nothing damaged. You have something stolen from the box, then filled in with packing material. UPS will not accept responsibility for the stolen pieces. I have contacted them and they claim that the box was not broken into while in there possession. You claim that the box was not broken into while in the possession of the third party. So apparently nothing was actually stolen and therefor we have no problem.
It boils down to this. If you would have had it delivered to you, you would have been compensated. My insurance company would have covered the loss. If you had it delivered to UPS and picked it up there, you would have been compensated. My insurance company would have covered the loss.It was your choice to have it delivered to a third party, leaving me no way to get an insurance claim. I can not pay for your poor decision.
This will be my last reply. We have had all of this conversation before. No we are just doing it in a public forum. You have made a mistake and just want someone else to pay for it. That is not fair, but it is the American way.
[redacted]
P.S. How would you feel if I made this real to you. Let's do this. I pay you the full $8,000 dollars. But I request that you pick it up from a third party. Now that third party, that I insisted on, Doesn't have the money in the envelope, that he swears was only on the desk for 5 minutes before you
picked up that envelope. Would that be okay with you?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. I have proof from UPS that states that the package was damaged while it was in possesion with UPS. See attached file: "UPS response.pdf". They have acknowledged the damage multiple times and in fact have even helped me do some tracing in their lost and found. I am not sure why Stark Avionics is stating that the package was delivered undamaged.
2. Regarding Stark Avionic's claim that theft happened at the apartment complex. We have multiple people that witnessed delivery of that package from UPS uptil the time that I collected the package from the front desk (the time was less five minutes between when it was delivered by UPS and by the time I collected it). These are independent witnesses and have provided statements that show that nothing was amiss at the partment bulding.
We know from sure that the point of failure was UPS. Stark avionics implies that the failure was at the aprtment complex, but not at UPS. However, I have conclusive proof that the failure was at UPS.
Nonetheless, one of the disappointing part of the whole transaction was that Stark Avionics refused to provide support during panel installation phase. The panel is a fairly complex project and it is expected of any dealer that they provide technical support till the succesful completion.
At this point, I'd like to ask Stark Avionics if they would consider meeting somewhere in middle and help me alay some of the burden of the lost component. Is there some amount they are willing to consider paying so that we can all put this behind and move foward? This request is from a customer who spent 30K plus amount with Stark Avionics on a dream that turned into a nightmare.
Regards,
[redacted]