I *** * *** am the owner of Stark Computer Exchange Inc We brought the company in September of *** *** came into our store on November 20th asking for a power adapter for her laptop computer She was asked if she wanted a new one or a used one if we had one She
said she wanted a used one we tried used cords and the computer did not show receiving power on any of them We tried a new one and it showed it was receiving power I asked *** ***s if she wanted the new one and told her the cost of it She said she would take it At no time during the time she and her two children were in the store did she ask us to check out her computer further The next day her daughter called and was upset saying to my wife that she wanted her money back that there was nothing wrong with the power cord the problem was it would not turn on My wife told her that her mother did not say anything about the computer not working She said well I want my money back She said I should not have sent my mother there alone you sold her something she did not need My wife gave me the phone and I explained we could not take the power adapter back because it is used and being a power adapter we could not resell it due to not knowing what it could have been connected to She threatened us saying I will take this to the *** We heard no more till we received this letter Monday 12/21/ Also I never received an email from *** *** ***
I *** * *** am the owner of Stark Computer Exchange Inc We brought the company in September of *** *** came into our store on November 20th asking for a power adapter for her laptop computer She was asked if she wanted a new one or a used one if we had one She
said she wanted a used one we tried used cords and the computer did not show receiving power on any of them We tried a new one and it showed it was receiving power I asked *** ***s if she wanted the new one and told her the cost of it She said she would take it At no time during the time she and her two children were in the store did she ask us to check out her computer further The next day her daughter called and was upset saying to my wife that she wanted her money back that there was nothing wrong with the power cord the problem was it would not turn on My wife told her that her mother did not say anything about the computer not working She said well I want my money back She said I should not have sent my mother there alone you sold her something she did not need My wife gave me the phone and I explained we could not take the power adapter back because it is used and being a power adapter we could not resell it due to not knowing what it could have been connected to She threatened us saying I will take this to the *** We heard no more till we received this letter Monday 12/21/ Also I never received an email from *** *** ***