Starkart

Complaint: I am rejecting this response because: Just now saw this email that they even repliedI did have a medical procedure that was They never told me I couldn't cancelI also didn't physically sign a contract they signed it electronicallyI emailed them to cancel they called and were very forceful and rude on many occasionsMy attorney told me to not speak to them anymore after the 3rd phone call I have been nothing but honestMy credit card marked it as fraud and yes I did tell company at first I made purchaseWhich was trueWith medical procedure and having a high medical deductibleand going to into store that has not a single ad on front of cart.....I felt like I bought a big lie.....there is no Starkart ads on front of carts at this locationI cannot afford to be scammed and I can't afford this productMy health comes firstNot telling someone it isn't cancelable and then their signing it and not allowing you to change your mind before any art work or work done isn't ok They never received art or logo or photos from me, ever I didn't sign anything Regards, M [redacted]

Complaint: I am rejecting this response because: Gentlemen, 6/1/16I can understand that StarKart claims they had no control over the ad placement, but the non performance reflects on Starkart not on some third partyI paid starkart to make the placement according to the contract and never once was I impressed, satisfied or even pleased with the performance of StarkartI was let down and very disappointed from the very beginningStarkart had plenty of opportunity to correct the issue, but as usual acted as if they had integrity on the phone and after a short time I had to get my bearing and prepair myself for constant disappointmentI acknowledge they offered me more ads because they acknowledged they failed to deliver what was agreed in the contractI never received any additional ads so I don’t see where they incurred extra expensesIf you look at the pictures they furnished that photo depicts carts if you count the grab rail on eachThe schedule states carts which never happened that I had carts at any given timeThe contract failed to have language in reference to me not having any ads during the holidaysX-Mass and Thanksgivng when people or more apt to shopI bought the ad campaign only to ensure I had all the carts, for the entire duration and during the peak times of the national holidays and to my dismay I had absolutely noneI am distraught that I was mis led by StarkartThey still are claiming that they have no control over national campaigns StarKart shouldn’t have the right to advertise that they have the availability to sell the ad slot if they don’t, just another example of how mis leading StarKart isA reputable company would have delivered according to the contract, would have had black out dates, would have delivered above and beyond if they realized there was a shorfallIt has been an ongoing dispute since October In reading the Starkart response I believe that they feel the excuses they are using to defend their character here now are the same empty excuses of how they don’t and wont feel professionally responsible for their failure in delivering the contract termsBusiness as usual for Starkart and for those agencies who think or feel that this is an acceptable standard of practise is exactly why the Better Business Beurea should be notifiedIn sight of and in light of all that has happened I am at the loosing end regardless because I have been inconvenienced, shorted, insulted, challenged and mis led by Starkart.I appreciate that StarKart is stating I don’t owe them anything feel that StarKart should refund me the $1,that they took from me because as you can clearly see I only got grief and turmoil added to my already busy scheduleStarKart failed me in so many ways, but they get to keep my money?I did not get the advertisements as stated in the contract and on the last schedule depicted through February I visited the store every month and have ZERO ads for January, February, March or AprilSo just to recap October was a disaster, the two months of national holidays I had ZERO advertisements.So you buy a car and when they deliver it there are no tires, no seats they call to say they are sorry and later that its all fixed...now there are two tires and one seatThey call to say sorry we will give you a paint job? They never deliver the other seat or tire...And they want to offer a paint job? They never deliver again anythingThen they take it car away and expect I am going to let them keep my moneyThis company has INTEGRITY??I know in my heart that this is not good businessI know because I am a professionalI would never suggest anyone who is looking for a reputable outstanding advertisement company with integrity to use StarKart.I was scammed by StraKart, and this answer with frivolous excuses are all a continuation of the scam to not have to refundStarKart should be ashamed of their performance and not take up the time of this agency to continue its inability to recognize they have failed on every level.I want a refund of $[redacted] Regards, [redacted]

We are sorry that Mr [redacted] ’s experience was not a pleasant one The customer was promised carts in each location, but due to unforeseen circumstances and through no fault of Starkart the installation was not fulfilled in a timely manner >Mr [redacted] did speak to Starkart as soon as he noticed that his installation was not correct He was offered additional exposure on his next cycle and his campaign was extended an additional cycle Since Mr [redacted] purchased a contract where he moved from location to location, it was not possible to increase the exposure until the next cycle The contract terms do allow Starkart the ability to move the customer to another store and/or increase the exposure Mr [redacted] was installed in of the cycles purchased Unfortunately, Mr [redacted] was not happy because his sales rep failed to return his calls and was not willing to allow Starkart to complete the balance of his contract We understand his frustration with not having his calls returned by the sales rep; a simple phone call could have resolved his concerns We have issued Mr [redacted] a full refund and he has agreed to remove his post once he receives the check Thank you [redacted] Controller

Dear Revdex.com & Starkart: On 7/18, both M [redacted] and C [redacted] received both a refund and contract voidance from Starkart, as requested This is to provide a congenial and affirmative reply to the Revdex.com concerning a favorable resolution in this matter When made aware of the totality of the circumstances surrounding the facts at hand, Starkart pursued the honorable course of action, and provided both a refund and voidance of contract to the two parties involved We thank Starkart for this prompt action and in particular, want to recognize both the sincerity and consummate professionalism of Bonnie Eubanks Throughout all interactions, she exemplified said characteristics and assisted in achieving the resolution sought We appreciate Starkart's attention to this matter and the ensuing remedial measures sought; obviously in keeping both with their dedication to honest interaction and overall fairness, as well as their current Revdex.com rating Thank you, to both Starkart and the Revdex.com Best Regards, P [redacted]

We are sorry that the client is not satisfied; it is always our goal to make sure we have done all that we can do to provide the client exactly what was promised We understand that sometimes what a company thinks is acceptable is not what the client considers acceptable and the two sides disagree on how it should be resolved Our communications show that the client received the goods and services as provided in the contract that was signed and executed We show that we have connected with the client not only in the course of completing an advertising campaign, but reached out numerous times in trying to resolve the issue with the store We have tried to negotiate with the client, but she remains adamant that she will only accept a full refund; a one-sided solution that is not fair nor is it equitable We are able to work with the client to provide advertising, we do not offer a refund on services that were provided

The customer did purchase advertising and his original contract was set up to pay in equal installments This was not a monthly contract with a flat fee; the customer authorized Starkart to take installment payments until the contract was paid in full The contract was paid in full on May 3, and all services purchased were provided The customer also signed up for the Auto Renewal program and he was sent a renewal notice that included the amount of the payment to be taken and when it would be taken However, because his original contract was not scheduled to be paid in full until after the start of the auto renewal program, which also required a payment, he was called on April 30th for specific approval as there would be overlapping payments The customer authorized the payment for the auto renewal program and was given a discounted price for two months because he was in two different stores and one of stores, had a different start date He agreed to the overlapping payments as we was very satisfied with his advertising and did not want to stop the services The customer’s discounted price was to have been for two months only, but due to a bookkeeping oversight, his account never reverted to the full price The mistake was discovered on August 20th and his file was updated He received four months of service at the discounted price and because the error was Starkart we did not try to recover the lost revenue from him The payment was adjusted to the correct price and the full payment was taken August 22, then weeks later as stated in the contract On September 25th, customer accounts received a notice of cancellation from the customer In the cancellation email he reports to have not been aware of the auto renewal program, that one has to be a lawyer to read the contract and blames the wording on the contract for getting him in the problem However, the wording on the contract is very clear (see below), it is not underhanded or deceitful; it is in Bold and underlined, and it is the second paragraph on the front of the contract just below the signature line The program is repeated in the “Welcome” email, including the instructions on how to cancel, should he decide he did not want to be in the program He was also sent a follow up email days prior to the first payment being taken that outlined the payment amount and when the program would be begin, as well as how to cancel He was personally called by the Canada representative regarding the program due to the potential issue with the double payments We find it curious that there was no complaint until his payment reverted to the full amount We believe that he would have been perfectly satisfied had the payments remained at the discounted price The Automatic Renewal Statement as shown on the contract signed by the customer AUTOMATIC RENEWAL: STARKART at the end of the initial term, will continue Advertiser’s Campaign at the Price shown above, guarantee space availability as shown on Exhibit A and allow Advertiser to continue their campaign and payments on a month by month basis as described in Clause G below Term (G) states that the Advertiser may terminate this automatic renewal at any time upon sixty days prior written notice to STARKART at the e-mail or physical address shown above In addition, in his cancellation email to Starkart, the customer included a complete list of every payment taken during the campaign that clearly shows the amount and date of the payment He was aware of the payments that Starkart was taking, he was aware of the amount of the original contract and he was aware that there were different payment amounts for four months, but never contacted customer accounts once to inquire as to what these payments were for until he sent the cancellation notice, which is all Starkart requires to cancel the auto renewal portion of the contract In closing, the customer was notified that his auto renewal program is cancelledI have placed two separate calls to him and left messages, but he has not returned my call We will refund the customer any cycle or cycles where services were not provided, which appears to amount to $1, However, where services were provided to the customer a refund is not warranted as the evidence does not support the customer’s claim We would be more than happy to speak with the customer directly if he would return my calls Thank you for your commitment to providing an opportunity for both sides to present their side of the story

I am very surprised that Mr [redacted] responded in the way that he did; this was not the conversation he and I had regarding his request for a refund Starkart delivered to the customer what was promised in the contract, which was also confirmed by Starkart in its “Welcome” email to him from customer accounts, then again in the “Welcome” phone call to him from the installation department, as well as the many emails between him and the graphics department, where the ad was created and finished from January through MarchThe “Welcome” email sent by customer accounts after submission of the contract to Starkart by the sales rep restated exactly what was purchased and informs the advertiser to contact Starkart immediately, if any detail is different than what they agreed to at the time of signing Mr [redacted] did not reply to the "Welcome" email or call us, that what he purchased was different than what was stated in the confirmation, until after the results of his campaign were in the store The contract that Mr [redacted] signed was a three party contract, as such, the sales rep, the advertiser and Starkart are all responsible for what was agreed upon in the contract The sales rep was authorized to sell Starkart advertising space, based on the terms of the contractThe printed terms of the contract contradict what Mr [redacted] says the sales rep told him Term (B) on the contract admonishes the Advertiser that he/she has not relied on any promise, statement, representation or inducement, other than as contained herein..., Term (I) identifies that the advertiser is purchasing fifteen percent (15%) of the serviceable shopping carts in one store location on one side of the SmartSource frame and all of the other terms are written in plain English and identify the product and quantity that was purchased Mr [redacted] ’s statement that we did not provide the service is not correct nor is the statement that Starkart offered 20% of cartsStarkart offered 30% of the serviceable carts; this is how the product is sold, slot at 15%, or slots at 15% each or slots at 15% each and so on Starkart offered to extend the contract so that he would receive an additional cycle to make up for the disparity in the number of carts that were installed in the first store We provide the advertiser what is in the contract We want advertisers to check our services We work with the advertisers to fix any issues, and even though we knew nothing about carts, we offered to make this right as well, except that we cannot guarantee a certain number of carts only a percentage of carts Mr [redacted] was not interested in working with us; he wanted carts, and this was something we could not provide Starkart could have held him to the contract he signed, as the contract was very clear as to what we provide, but we didn't This was not about passing the blame, this was about making it right and Starkart did that by giving Mr [redacted] back all of his money We are sorry that Mr [redacted] had an unpleasant experience, but we did try to work with him We are also sorry that Mr [redacted] chose to follow up with a “warning” to others about our services and chose to use this particular wording when he did not address this issue with meHe said that the sales rep promised him carts in each store location and that sales rep failed to return his calls He said that he would have worked with us if the sale rep had returned his callsStarkart stands behind their servicesAlways verify what you think you purchased with the agreement that you signed, make sure that it says the same thing as what you expected Hold the company to what the contract says it will do and any good company will make it right if the customer allows the company to make it right But to not allow the company the opportunity to do just that and then say that they didn't try to make it right or tried to do something entirely different, is not honestWe did all that we could do to satisfy Mr [redacted] and in the end Starkart did exactly what he demanded that we do in his original complaint, we refunded 100% of his money to him in spite of the costs incurred for the services that were provided Starkart gave Mr [redacted] a full refund, with only one request, that he close his complaint with the Revdex.com He said that he would after he received his refund The refund was sent immediately, the refund was cashed and then chose to do the exact opposite of what he promised Starkart did do what we promised by sending the refund

Complaint: I am rejecting this response because: I feel both answers that starkart has given tries to place blame on the customer I am sorry if the sales person lied or mislead me, however that is a hiring problem you have in your companyYour continued per distance to blame me for the poor customer service given is why this continues I can promise you that the first store has over carts of which 15% would be It is the largest grocery store in the cityHas you just apologized this matter could have been closed and I would have given the response I I formed you of However your Continued blaming of the customer is the break down in your customer service Then you say it not your fault that your salesman mislead me then did not call me back is laughableThat is your rep in the field, an extension of your company and is.your company You need to take responsibility for that and all blame of any sort off the customer Until then I will not be satisfied Regards, [redacted]

Complaint:
I am rejecting this response because:
I realize they have canceled my contract which is desired but I would like to get the refund of my the credit card company said I have to get it directly from the company.
I haven’t gotten zero use of their product
Regards,
M*** ***

The contract in question for advertising is a business to business transaction. Our findings show that the customer spoke to a sales rep, sat through the presentation and authorized the advertising campaign. The
sales rep did not forge her signature on the contract, the customer authorized the sale by giving her credit card information to the sales rep. The customer gave the credit card information to the rep, he did not steal it or threaten the customer for this information. The customer was fully aware of the campaign and by her own free will entered into a valid contract Our records and the attachment sent by the customer on the complaint indicate that the customer did not cancel the contract the same day, as she states, but several days later after the payment was processed and the campaign was in process. The contract was entered into on 4/25/at 12:pm. The down payment was first processed on 4/25/at 1:pm. The credit card declined. The sales organization contacted the customer who then authorized the reprocessing of the credit card. It was processed a second time on 4/26/at 8:am and was successful. The customer would have received a credit card receipt indicating the payment had processed, as soon as it was entered into the system. The customer did not call Starkart or the rep after receiving her receipt that she wished to cancelThe sales rep did not call the customer the next day after the sale, except to confirm the credit card information. The customer could have spoken with the sales office at that time about canceling, she did not When the customer did send her email to cancel the contract several days later, it was explained to her that the contract was non-cancelable per term A of the contract, the very first term on the contract. The contract was provided to her at the time of sale, as well as sent to her when the “Welcome” email was sent. When the sales rep was made aware that the customer wanted to cancel he called her to discuss the contract and she told the rep that she needed $1,for a medical procedure. The rep offered to modify her payment plan to accommodate this unexpected expense. She told the rep that she needed to look into a few things and would call back. The rep explained to the customer that he needed to hear back from her by the next day or the contract would continue to move forward as submitted. The customer never called back. The manager called her upon receiving her email about the cancellation from the graphics department and she did not remember the “medical procedure” or the request to call back, but insisted that she had cancelledThis campaign is a reservation process and the space for the advertising was reserved based on her promise to pay. The graphic artist hired to prepare the ad for the advertising did so with the information that was provided to StarkartThe graphic artist did not use stolen property to prepare the ad and the graphic artist sent the link to the customer to review the ad copy. The graphic artist was not aware of any cancellation until the customer informed her that she did not want the ad and would not approve it. I understand that no one likes bullying or aggressive behavior, it is intimidating for any business to use these kinds of tactics to get someone to buy. However, this customer entered into a legitimate contract for advertising and the sales rep was paid his commission based upon the payment information that was provided to Starkart and was also confirmed by the customer on the day after she entered into the contract. Starkart did nothing wrong here, except to reiterate the terms of the contract to the customer, and we did not find any wrong doing by the sales rep or his manager. But we do find that this customer was not honest and entered into an agreement to pay for advertising and then changed her mind. Starkart cannot cancel this contract, the cancellation must be approved by the sales organization that she engaged for the advertising and they are unwilling to do so because the customer has not been honest in this process. This should have been taken care of the very first day and at the very least when the opportunity presented itself at the time the original credit card payment declined; that did not happen. Therefore, the customer will need to work it out with the sales organization

Complaint:
I am rejecting this response because:
Yes please, this was my last contact with them.
The VP did call me back AFTER I left this review, called the office twice and left a review with the BB.
not sure how advertising a list of homes for sale on my ad and Realtor.com advertising a list of homes for sale is not competing?
I absolutely was promised to have 80% of the carts and the other 20% promotion for Bed Bath and Beyond production (also stated again in an email from J***)
After my conversation with the VP he did offer to extend my cycle - I chose not to accept for one reason The terrible customer service I have received this far (this started in July, it is now October)
I asked for a refund since as stated before (Competing Ads ran against mine, not the correct ratio in the store (I counted), not the correct ad ran)The VP refused - so I told him I would be looking into small claims - which I will as soon as I have time to get the proof in order and have them served.
The VP did say that he could alter the ad to be what I wanted - however I never approved the current ad in the store and the starkarts graphics dept is the one telling me it's not possible So they altered my last proof that I did not approve and stuck it in the store.
Regards,
S*** ***

Complaint:
I am rejecting this response because:
Services were not provided as explained: Ratio of carts advertised were not correct Advertised with a large competitor Put an ad up that was not approved
Their only remedy was to advertise longerI do not want advertise with them because I do not want to continue to audit their work for another months - I am the one the had to tell them about the competitor and the incorrect ratioThey do not correct the problems when raised as I did the early on in my advertising cycle only after serval complaints and a demand from my credit card company did they offer a longer advertising cycle - I would like a refund due to the contract being broken and services NOT provided I would prefer to never deal with them again - not advertise with them longer!
Regards,
S*** ***

We are sorry that Mr. [redacted]’s experience was not a pleasant
one.  The customer was promised 50 carts
in each location, but due to unforeseen circumstances and through no fault of
Starkart the installation was not fulfilled in a timely manner.  
class="MsoNormal">Mr. [redacted] did speak to Starkart as soon as
he noticed that his installation was not correct.  He was offered additional exposure on his
next cycle and his campaign was extended an additional cycle.  Since Mr. [redacted] purchased a contract where he
moved from location to location, it was not possible to increase the exposure
until the next cycle.  The contract terms
do allow Starkart the ability to move the customer to another store and/or
increase the exposure.  Mr. [redacted] was
installed in 2 of the 6 cycles purchased. 
Unfortunately, Mr. [redacted] was not happy because his sales rep failed to return his calls and was not willing to allow Starkart to complete the
balance of his contract.  We understand
his frustration with not having his calls returned by the sales rep; a simple phone call could have resolved his concerns.  We
have issued Mr. [redacted] a full refund and he has agreed to remove his post once
he receives the check.  
Thank you.
[redacted]
Controller

We are sorry that the customer is rejecting our response and that she feels we are not reputable.  We feel that we have provided the services as agreed to in the contract.  We did give the customer additional space and doubled the ads by placing the ads on the front and back of each available cart at our cost.  We have a signed affidavit by the company that installed the ads and the pictures taken of those ads.  The affidavit and the photographs that we sent to the credit card company provided by a third party confirmed that we did provide services. The customer notes that her report shows that her ads were not installed, however, that report and photos were not included in her rejection letter.  We did receive photos from the customer of a national campaign that was installed, at a time that her ads should have been on the carts, unfortunately, we do not have control over National campaigns, but we did apologize to the customer and did extend her campaign 2 additional cycles to compensate her for the inconvenience of that one cycle. The final payment was not received from the customer and we have credited that amount to her account.  No other payments have been forfeited.  We stand by our work, we are reputable and do provide the services contracted.  As we did provide services, as well as incurred additional costs for the extra spaces and ads, we are unable to provide the customer with any refund.

Complaint: 11450570
I am rejecting this response because:
Gentlemen,                                   ...⇄ 6/1/16I can understand that StarKart claims they had no control over the ad placement, but the non performance reflects on Starkart not on some third party. I paid starkart to make the placement according to the contract and never once was I impressed, satisfied or even pleased with the performance of Starkart. I was let down and very disappointed from the very beginning. Starkart had plenty of opportunity to correct the issue, but as usual acted as if they had integrity on the phone and after a short time I had to get my bearing and prepair myself for constant disappointment. I acknowledge they offered me more ads because they acknowledged they failed to deliver what was agreed in the contract. I never received any additional ads so I don’t see where they incurred extra expenses. If you look at the pictures they furnished that photo depicts 20 carts if you count the grab rail on each. The schedule states 60 carts which never happened that I had 60 carts at any given time. The contract failed to have language in reference to me not having any ads during the holidays. X-Mass and Thanksgivng when people or more apt to shop. I bought the ad campaign only to ensure I had all the carts, for the entire duration and during the peak times of the national holidays and to my dismay I had absolutely none. I am distraught that I was mis led by Starkart. They still are claiming that they have no control over national campaigns.  StarKart shouldn’t have the right to advertise that they have the availability to sell the ad slot if they don’t, just another example of how mis leading StarKart is. A reputable company would have delivered according to the contract, would have had black out dates, would have delivered above and beyond if they realized there was a shorfall. It has been an ongoing dispute since October 2015. In reading the Starkart response I believe that they feel  the excuses they are using to defend their character here now are the same empty excuses of how they don’t and wont feel professionally responsible for their failure in delivering the contract terms. Business as usual for Starkart and for those agencies who think or feel that this is an acceptable standard of practise is exactly why the Better Business Beurea should be notified. In sight of and in light of all that has happened.  I am at the loosing end regardless because I have been inconvenienced, shorted, insulted, challenged and mis led by Starkart.I appreciate that StarKart is stating I don’t owe them anything…. feel that StarKart should refund me the $1,860 that they took from me because as you can clearly see I only got grief and turmoil added to my already busy schedule. StarKart failed me in so many ways, but they get to keep my money?I did not get the advertisements as stated in the contract and on the last schedule depicted through February I visited the store every month and have ZERO ads for January, February, March or April. So just to recap October was a disaster, the two months of national holidays I had ZERO advertisements.So you buy a car and when they deliver it there are no tires, no seats… they call to say they are sorry and later that its all fixed...now there are two tires and one seat. They call to say sorry we will give you a paint job? They never deliver the other seat or tire...And they want to offer a paint job? They never deliver again anything. Then they take it car away and expect I am going to let them keep my money. This company has INTEGRITY??I know in my heart that this is not good business. I know because I am a professionalI would never suggest anyone who is looking for a reputable outstanding advertisement company with integrity to use StarKart.I was scammed by StraKart, and this answer with frivolous excuses are all a continuation of the scam to not have to refund. StarKart should be ashamed of their performance and not take up the time of this agency to continue its inability to recognize they have failed on every level.I want a refund of $1860.[redacted]
Regards,
[redacted]

Complaint: 11457207
I am rejecting this response because:
Just now saw this email that they even replied. I did have a medical procedure that was 2000.00
They never told me I couldn't cancel. I also didn't physically sign a contract they signed it electronically. I emailed them to cancel they called and were very forceful and rude on many occasions. My attorney told me to not speak to them anymore after the 3rd phone call. 
I have been nothing but honest. My credit card marked it as fraud and yes I did tell company at first I made purchase. Which was true. With medical procedure and having a high medical deductible. and going to into store that has not a single ad on front of cart.....I felt like I bought a big lie.....there is no Starkart ads on front of carts at this location. I cannot afford to be scammed and I can't afford this product. My health comes first. Not telling someone it isn't cancelable and then their signing it and not allowing you to change your mind before any art work or work done isn't ok
They never received art or logo or photos from me, ever.  I didn't sign anything. 
Regards,
M[redacted]

We sincerely apologize to our customer for this frustrating situation.  Our contract does indeed say “each advertising space purchased provides Advertiser ad placement on 15% of the serviceable shopping carts (slots) in one location on one side of the SmartSource frame.”  Although, we...

cannot guarantee placement of the ad on the cart, the advertiser did receive 15% of one side of the cart.  Unfortunately, the installers put the other 15% on the other side of the cart, which in many cases would have been fine if the advertiser found this to be acceptable.  The advertiser did inform the customer service department that this was not acceptable to him and we acknowledged the responsibility to make this right for the advertiser. We did correct the problem by extending an additional 15% to the advertiser, thus giving him 30% on one side and 15% on the other for the remaining cycles, as well as extending the service for 2 more cycles to cover the cycles that were not installed to the advertiser wishes. The carts in a grocery store move constantly, from the front of the store, to the parking lot and down the street, to the back of the store, moving in the store with customers and some are taken out of service, while others are replaced with new carts, etc.  The number of carts with ads in the slot are determined by the number of serviceable carts in the store at the time they are installed.  Starkart will always fix any installation problems brought to our attention by the customer and we will continue to so for as long as it takes to satisfy the customer and the customer will always receive exactly what they purchased.  Where we are unable to provide or fix the installation issue Starkart does offer a partial or full refund depending on the circumstances. As time is of the essence, we do want to acknowledge that we have reached out to the customer with a compromise offer to restart his advertising campaign at the store he is currently in or by moving his ad to another store of his choice where we can provide 45% coverage of his campaign for another full 6 cycles at no cost to him. Starkart has also offered a partial refund even though we were able to fix and install the ads in the store now by providing additional space and extending the services.   We do expect to resolve this situation with him in whichever manner he decides.

Dear Revdex.com & Starkart:
On 7/18, both M[redacted] and C[redacted] received both a refund and contract voidance from Starkart, as requested. 
This is to provide a congenial and affirmative reply to the Revdex.com concerning a favorable resolution in this matter.  When made aware of the totality of the circumstances surrounding the facts at hand, Starkart pursued the honorable course of action, and provided both a refund and voidance of contract to the two parties involved.  We thank Starkart for this prompt action and in particular, want to recognize both the sincerity and consummate professionalism of Bonnie Eubanks.  Throughout all interactions, she exemplified said characteristics and assisted in achieving the resolution sought.  We appreciate Starkart's attention to this matter and the ensuing remedial measures sought; obviously in keeping both with their dedication to honest interaction and overall fairness, as well as their current Revdex.com rating.  Thank you, to both Starkart and the Revdex.com.
Best Regards,
P[redacted]

We are sorry that the client is not satisfied; it is always
our goal to make sure we have done all that we can do to provide the client
exactly what was promised.  We understand
that sometimes what a company thinks is acceptable is not what the client considers
acceptable and the two sides disagree on how it should be resolved.  
Our communications show that the client
received the goods and services as provided in the contract that was signed and
executed.  We show that we have connected
with the client not only in the normal course of completing an advertising
campaign, but reached out numerous times in trying to resolve the issue with
the store.  We have tried to negotiate
with the client, but she remains adamant that she will only accept a full
refund; a one-sided solution that is not fair nor is it equitable.  We are able to work with the client to
provide advertising, we do not offer a refund on services that were provided.

We were shocked by the advertiser’s claims that the corporate office would not allow this type of advertising.  We have numerous clients from this franchise that advertise with us all over the country and we have never had any corporate office not allow this type of advertising, especially...

for real estate agents since this is one of the most popular and successful choices for real estate advertising.  In addition, we do not understand why the advertiser chose to file complaint as we just learned of this situation on Monday in an email sent to our graphics department and the national director spoke with the advertiser just yesterday, the day the complaint was posted.  No decision was made with the advertiser and cannot be made until we speak with the corporate office, as to why this would be an issue for this advertiser alone. This contract has been in place since May 19th, almost 30 days ago and this is the first we are hearing of this situation.  We are responding to the complaint, as time is of the essence in answering any complaint from the Revdex.com, that we have not yet had the opportunity to reach out to the sales organization that sold the advertising or to discuss the situation with the corporate office.  Until we find out the facts, we are unable to process a refund.  In addition, we were notified today, that the advertiser has filed a credit card dispute on the down payment, which would also prevent us from authorizing a refund. We are definitely researching this situation and will reach out to the advertiser as quickly as we can.  We apologize for the inconvenience, but as this is a first for us, we must follow through for the benefit of all parties concerned.