Starkey Laboratories

Thank you for the opportunity for us to respond to Mr***’s complete [redacted] Hearing Clinic is an independent provider of medical services Starkey Hearing Technologies does not own or have influence on the policies and procedures at [redacted] Hearing Clinic The retail pricing for repairing a hearing device is decided at the clinic Starkey Hearing Technology will charge a wholesale amount for each repair it and sent This price is not reflected in the amount stated in the complete We often suggest to the public that they ask providers of a service the cost to repair any hearing device before moving forward with the service so there isn’t a surprise at the cost The allegation of predatory pricing is one that is mood because [redacted] Hearing Clinic has only one location, and they set there pricing without consulting with the manufacture The clinic has an option to send the device to other repair labs that can do it at a lower cost Doing so could mean the technology that was inside the device can be replace with something other than what was originally design Mr [redacted] could have saved himself and his 91-year-old mother all this frustration by asking for a quote before getting the devices repaired Any dispute with the price will need to be address with the independent office of [redacted] Hearing Clinic Starkey Hearing Technology has never received a payment from [redacted] in the amount of $ Please provide a copy of the receipt and invoice for the disputed amount

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Dear Mr***, Thank you for your letter regarding your hearing instruments I would like to look into the history of the hearing instruments; however all of our records are kept by the serial numberCould you please forward the serial numbers of the instruments? I will await your reply Sincerely, Anne [redacted] Consumer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) It would have been nice if the company could have told me where to find the serial numbers On the back of the box of the first pair I received there are two numbers: [redacted] and [redacted] These were sent back to Starkey by my audiologist and a new pair was handed to me but not a new box For the hearing aids I have now I found these numbers on the inside of battery compartment: Left hearing aid: 15- Right hearing aid: 15- I am going to include some of the daily documentation of the malfunctioning I experience with theseI have attached a document with this information Final Business Response / [redacted] (4000, 9, 2015/08/19) */ Dear Mr***, Thank you for your letter regarding your Hearing Instruments, serial numbers [redacted] & [redacted] Upon receipt of your complaint to the Revdex.com, we contacted the office of [redacted] MD, and spoke with [redacted] Ms [redacted] informed us that she is aware of your request and is currently looking into whether or not they will be able to grant your request We recommend that you discuss this with Ms***, as they are an independently owned and operated businessPlease be informed that they do set their own prices and refund policies(Starkey is the manufacturer of hearing instrumentsWe charge the dispenser a wholesale priceThe dispenser then charges you the customer, a retail price.) Starkey does not dictate price structures to its dispensing customers Since they are the party with whom you presumably signed a contract and paid for the hearing aids, the return and refund policy is a matter of contract between yourself and the retailer, not the Starkey manufacturing plantThere is no direct transaction between the consumer and Starkey aside from the warranty on the product We recommend referring to the terms of your contract Please keep in mind that any request for refund or discount would need to be directed to the original Hearing Health Care Professional, as they originally collected the retail dollars from you Your comments are important to us and we thank you for taking the time to share your experience Sincerely, Anne [redacted] Consumer Relations