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Starlight Diner

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Starlight Diner Reviews (1)

Review: I went to Starlight Diner on October 11, 2013 at 10:00am and had breakfast. The service was mediocre but that's not the issue. We received our check for $21.73 and my friend and I decided to split the bill. She gave me $10 cash & I took it to the register to pay.I advised the cashier to put $10 cash (which I laid on the counter) and the rest on my card. However, not more than a split second later before running it through I told her that I wanted to put the full amount on the card. The cashier handed me a slip for $11.73, which I figured she had already ran it through the system so left the $10 and signed for the balance of $11.73. I checked my bank account this morning on October 12, 2013 and the Starlight Diner had a pending authorization for $14.08 & also a posted charge of $21.73 on my account. I was very upset as I have the receipt that says I only signed for $11.73. I called the restaurant and spoke with the cashier who I had dealth with on the 11th who proceeded to tell me that $21.73 was the total charge and that I had picked up the $10 so she charged the total after my leaving. I dont remember picking up the $10 but thats not the issue at hand. The issue is that the already signed and charged credit card slip only stated $11.73 so that should not have been altered. I asked to speak to the manger who advised me he would give me back the $10 and that the cashier said I took it so charged me the total and said that is what his credit card slip stated. He changed this statement only after stating that this was fraudlent and I would be reporting the issue. He asked me what he could do to rectify the issue. I appreciate the $10 refund he offered but at this point it is the prinicple of the matter that this was even done to correct an error on the cashiers part. Furthermore, that they thought it to be okay because he then was honest with me after asking for a copy of the credit card slip he had that said $21.73 he told me it only said $11.73.Desired Settlement: I would like to see that this issue is definitely looked into and individuals are reprimanded. I had no problem in paying the total of the bill but I dont recall picking up the $10 and the manager graciously offered me the refund so I will accept that but the issue still does need further addressed as this is a serious matter. Credit card amounts should not be altered after signed.

Business

Response:

Oct, 18, 2013

Dear Sir/Madam

I am writing regarding a compliant about the business ID of [redacted] and here what happened that day:

A young iady approached the register with a single bill for $21.73 she instructed the cashier to put $10 in cash toward the bill and the rest on a credit card, after the credit card transaction with done for $11.73 she changed her mind and wanted the $10 back arid to pay the whole bill with the credit card, so she signed on the slip for $11.73,

She cashier noted her that she will then change the mount to $21.73 since she took the $10 back The customer took her $10 back and one server witnessed that too with the cashier

The next day she called and asked to talk to the manager, she told me what happened which I was aware of and I apologized to her and said, I know that the cashier did wrong by having you sign the $11.73 slip and not the $21.73 since you took the $10 back and that cashier did not mean to mistreat or deceit you, She was just hired a week prior the incident and did handle the situation the right way

And I said I will give you the $10 back for the inconvenience you went through.

The customer came and I gave her the $10 as we agreed and 1 apologized again to her and she said IT’S OK Note: I have that on camera when the customer took her $10 back

And the charge of $14.08 she mentioned has nothing to do with starlight diner and I told her to call her bank and ask them why there is a pending charge of this amount and I even offered her to take a look at the credit card report from the restaurant for that specific day and she will know that this $14.08 never was from us (I tried to help her]

[redacted] [the cashier] is a great worker and very honest and never had a complaint about her since she started her everyone loves her and as a manager 1 will never thing that she did that in purpose she just did not know how to fix it the right way

The issue was addressed to the cashier.

Please let me know if you have any further Questions or concerns

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Description: Restaurants

Address: 1177 Carlisle Street, Hanover, Pennsylvania, United States, 17331

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www.malibubodymagic.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Starlight Diner, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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