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Starlight Remodeling

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Starlight Remodeling Reviews (2)

(The consumer...

indicated he/she DID NOT accept the response from the business.)
Starlight Remodeling is unable to fix the staircase. 85% of the materials are not salvageable. We gave them several chances during the time they worked here to fix obvious problems with the staircase and every time they tried to fix it they made it worse. We have ZERO confidence in him as a contractor and have now heard from other people who said that he did the same poor quality work at their homes. I have had 3 different contractors look at the staircase to see what, if or how they can fix it. All 3 contractors said that the stairs have to be torn out. They aren't up to code. The rise varies from 6.5-8 inches. All 3 contractors have also written letters outlining the problems with the stairs, Starlight's level of skill, the poor workmanship and what it would take to fix the stairs. If we had any confidence at all in their skill I would accept the response but because we gave them chance after chance to correct it and they still were unable to, I KNOW they will cause more damage to my property trying to fix it. I have had 2 spindles FALL OFF of the railing! That is absurd! What kind of contractor builds a staircase with spindles that aren't attached? Seriously, the level of skill is so incredibly poor and the attention to detail is non-existent. These stairs are dangerous and I do not want him back in my home to make it worse especially when I have little children to protect. One of my daughter's has even scraped her hand on one of the 50+ nails that he left sticking out of the spindles and handrail! That kind of neglect and carelessness should not be tolerated. On top of him leaving the stairs and my landing in an absolutely horrible condition, I am losing business because I cannot have clients over to my house. I run my business out of my house and cannot invite clients over because the stairs are unsafe and I don't want to risk a lawsuit if one of my clients (mainly kids) gets hurt! I have had to cancel on 4 clients so far. These stairs MUST be replaced by someone who knows what they are doing and that is not Starlight Remodeling.

We are willing to go back to the customer's house and fix any issues there are with the staircase. We will address all their concerns and repair/replace all items that need to be replace. we just were never given a chance to see or fix the items the customer is complaining about.

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Address: 170 Saint Baptista Ln, Florissant, Missouri, United States, 63031-6827

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