Starline Express Inc

First of the all, our company has to make clear that if the customer took the bus from Florida to New York, there is no sit numbers on the tickets, which means you can sit wherever you wantthe
complainant said the driver only let *** sit up front, it’s impossibleOur company has been opened in several years, no customers complaint about this beforeFor luggage part, we can promise that we charge every person if they bring extra luggageNo exclusive for *** customersWhy this customer did not see *** customers pay for the luggage, because most of *** customers know the policy for extra luggage, they pay in advanceWhen they get to the bus station, they ask how much they should pay for itNot wait the last minute when we start loading busWe don’t want bus broken down, we check bus every time when we start using itBut it’s the hours trip from Florida to New York, bus also would get sickEven our human if work hours without taking a break, we would feel illnessWhen the bus broken down that time, our manager called another bus company for helpingIt took some time to drive from New York to South CarolinaThe bus broken down in somewhere in South Carolina, even the driver stayed without food and drinkBecause the bus broken down, how could we drive bus to food court, the bus couldn’t moveWe are sorry for the inconvenience, our company can give $discount for those who took our bus at that timeThe $discount can only be used in next time when you travel

First of the all, our company has to make clear that if the customer took the bus from Florida to New York, there is no sit numbers on the tickets, which means you can sit wherever you wantthe complainant said the driver only let [redacted] sit up front, it’s impossibleOur company has been opened in
several years, no customers complaint about this before For luggage part, we can promise that we charge every person if they bring extra luggageNo exclusive for [redacted] customersWhy this customer did not see [redacted] customers pay for the luggage, because most of [redacted] customers know the policy for extra luggage, they pay in advanceWhen they get to the bus station, they ask how much they should pay for itNot wait the last minute when we start loading bus We don’t want bus broken down, we check bus every time when we start using itBut it’s the hours trip from Florida to New York, bus also would get sickEven our human if work hours without taking a break, we would feel illnessWhen the bus broken down that time, our manager called another bus company for helpingIt took some time to drive from New York to South CarolinaThe bus broken down in somewhere in South Carolina, even the driver stayed without food and drinkBecause the bus broken down, how could we drive bus to food court, the bus couldn’t move We are sorry for the inconvenience, our company can give $discount for those who took our bus at that timeThe $discount can only be used in next time when you travel.?

First of the all, our company has to make clear that if the customer took the bus from Florida to New York, there is no sit numbers on the tickets, which means you can sit wherever you want. the complainant said the driver only let [redacted] sit up front, it’s impossible. Our company has been opened in...

several years, no customers complaint about this before. For luggage part, we can promise that we charge every person if they bring extra luggage. No exclusive for [redacted] customers. Why this customer did not see [redacted] customers pay for the luggage, because most of [redacted] customers know the policy for extra luggage, they pay in advance. When they get to the bus station, they ask how much they should pay for it. Not wait the last minute when we start loading bus. We don’t want bus broken down, we check bus every time when we start using it. But it’s the 18 hours trip from Florida to New York, bus also would get sick. Even our human if work 18 hours without taking a break, we would feel illness. When the bus broken down that time, our manager called another bus company for helping. It took some time to drive from New York to South Carolina. The bus broken down in somewhere in South Carolina, even the driver stayed without food and drink. Because the bus broken down, how could we drive bus to food court, the bus couldn’t move. We are sorry for the inconvenience, our company can give $10 discount for those who took our bus at that time. The $10 discount can only be used in next time when you travel.