Starlite Cab Company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Rather than resubmit such a lengthy note and not finding it worth my time I submitted a response rejecting the businesses resolutionI was called a liar and demeaned in many ways during my communication with this companyI did speak with [redacted] initially and he denied my request for refund of the ammo due to insurance reasonsI am unsure why this company has chosen to show such disparities in their recounts of this transactionI will no longer waste my time with such a disreputable companyI do not want one cent from themI will never do business with them againI will never recommend them and I will never have a kind word to say about themFor a company who prides themselves on such quality customer service I found them extremely lacking in this departmentI appreciate your assistance in resolving this matter.Regards, [redacted]

I received your letter/complaint in reference to the incident mentioned.  I found out of this incident only through a poor review on Facebook that was left.  I did respond to that post and apologized for any poor service, however I received no response back.  That was about a week...

ago.  I looked for the person’s name that made that post in our system and found that we did not have a matching name, thus I could not call the person in question.     As I mentioned in my reply on Facebook, I would think that anyone that felt like they received poor service in any establishment would first seek out a manager (by phone or in person).  I can tell you that we would not refuse a refund for an issues that was our fault.  The person that originally told him that he could buy the gun is new and did not realize that we are not authorized by the manufacture in question to sell across state lines.  Everyone makes mistakes.  If you look at our reviews on Facebook, you will find that we have over 1,000 Five Star ratings and our overall rating is 4.9.  This is because we pride ourselves on customer service.  For a person to get this angry over $80 worth of ammo defies logic.  He could have simply asked for a manager and his issue would have been resolved immediately.  I honestly don’t want to sell guns or ammo to anyone that looses their cool this quick. We will not break laws or rules for anyone regardless of how mad it makes them (that was the major complaint on Facebook), even if it is our mistake.  I rather make one person mad than lose our license/contract.     As for the refund on the ammo, I will gladly give a full refund and give the guy an extra $10 for gas if the gentleman has a receipt and the ammo has not been tampered with.  I do not offer this because I fear what the Revdex.com will do or because he is acting out (as I would not reward that type of behavior).  I do this because it is what we would offer to anyone that we somehow messed up with.     Thanks for your time and please feel free to call if you have any questions. PH: (812) 299-4867   Steve

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Rather than resubmit such a lengthy note and not finding it worth my time I submitted a response rejecting the businesses resolution. I was called a liar and demeaned in many ways during my communication with this company. I did speak with [redacted] initially and he denied my request for refund of the ammo due to insurance reasons. I am unsure why this company has chosen to show such disparities in their recounts of this transaction. I will no longer waste my time with such a disreputable company. I do not want one cent from them. I will never do business with them again. I will never recommend them and I will never have a kind word to say about them. For a company who prides themselves on such quality customer service I found them extremely lacking in this department. I appreciate your assistance in resolving this matter.Regards,[redacted]