Mr. [redacted],We understand your concern regarding how [redacted] was fed while he was here at Starmark. Please know [redacted] was being fed each day per your instructions until the 6th morning. He was eating his dry kibble but stopped eating the raw meat. This resulted in [redacted] running out...
of his dry food. Subsequently, one of our kennel technicians called to let you know that he was out of his dry food and we would be happy to provide him with our food for the remainder of his stay. Other than refusing the raw food [redacted] exhibited no signs of any sickness or unwillingness to eat during his stay here. I recognize we failed you by not clearly communicating the change in his feeding regiment and by returning the raw food container uncleaned. For this we sincerely apologize. We have since modified our communication methods to help prevent an occurrence such as this in the future. Through your Revdex.com complaint we understand you are asking for a $100 refund and this check has been sent to the address we have on file. Wishing your family and [redacted] all the best.
Mr. [redacted],We understand your concern regarding how [redacted] was fed while he was here at Starmark. Please know [redacted] was being fed each day per your instructions until the 6th morning. He was eating his dry kibble but stopped eating the raw meat. This resulted in [redacted] running out...
of his dry food. Subsequently, one of our kennel technicians called to let you know that he was out of his dry food and we would be happy to provide him with our food for the remainder of his stay. Other than refusing the raw food [redacted] exhibited no signs of any sickness or unwillingness to eat during his stay here. I recognize we failed you by not clearly communicating the change in his feeding regiment and by returning the raw food container uncleaned. For this we sincerely apologize. We have since modified our communication methods to help prevent an occurrence such as this in the future. Through your Revdex.com complaint we understand you are asking for a $100 refund and this check has been sent to the address we have on file. Wishing your family and [redacted] all the best.