Per the [redacted] Article [redacted] The security deposit must be returned minus any outstanding rents and charges including damages that were tenant caused within days, excluding Saturdays, Sundays and other legal holidaysThis means that it has to be returned within business daysThe tenant handed over possession of the home on the 1st of April and business days from then is April 21stThe refund was mailed out prior to the required date per the landlord tenant actThe tenant is able to dispute any charges by submitting it in writing to our officeTo this date the past tenant has not sent anything to our office or contacted our office directly
In regards to the property at [redacted] and the tenant [redacted] ***'s complaint:The only items the tenant was charged for was:Removing debris from disposal, missing doorstops, garage remote, burnt out lightbulbs, replacing dirty filters ($parts and labor)- These were all items that were tenant responsibleInterior painting ($1600) We shopped three vendors trying to find the best price to repaint the walls that the tenant had touched up with paint that did not matchThe tenant had spoken to her property manager about what was required for painting and was told that they do not need every small nail hole touched up as there is wear and tearHowever, if there are large anchors or an area that has several holes it needs to be patched and paintedUpon move out there was touch up paint through out every room of the home and it did not matchThe home is almost 2,square feet and the owner did not charge the full cost of the paint to the tenantLandscaping: There was fruit that had not been picked up from the fruit trees and some additional landscaping debrisThe charge for the landscaping was $200The home was not returned in the condition that the tenant received it so they were charged for the tenant caused repairsPer the security deposit disposition the tenant can dispute any charges with written notice within daysThe tenant did not ever contact our office to dispute the chargesThe disposition was sent out within the business days that is requiredWe have reached out to the owner to see if they are willing to refund any additional funds but have not had a response at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, I did not receive the disposition letter for the security deposit within weeks of the walk throughThe letter was dated from On Q 4-16-I didn't received it until later than that, although I did call different times before that date and leave messages asking about the refund and no one would return my callThe walk through was done on the 1stThe repairs they claim the property "needed" was not necessary and the pictures provided to me were so small you couldn't make out anything from themI will go to the company todayI am still requesting my refundThe property was in just as good of shape when I received it as I left itThis company is trying to upgrade their properties on the tenants money and that's wrong
Regards,
*** ***
I will accept the $200 as that is what is owed to me. I will not take down the reviews as they are completely true. I shouldn't have to write a Revdex.com complaint to get my money back for things I wrote on the move in sheet. What is the point of it if you are not going to use it and deny everything? I also would like to be reimbursed the $100 I spent to trim a palm tree that I shouldn't have had to trim. I paid for it because you're people told me it was on me, when it wasn't.
In regards to the property at [redacted] and the tenant [redacted]'s complaint:The only items the tenant was charged for was:Removing debris from disposal, missing doorstops, garage remote, burnt out lightbulbs, replacing dirty filters ($141 parts and labor)- These were all items that were...
tenant responsibleInterior painting ($1600) We shopped three vendors trying to find the best price to repaint the walls that the tenant had touched up with paint that did not match. The tenant had spoken to her property manager about what was required for painting and was told that they do not need every small nail hole touched up as there is normal wear and tear. However, if there are large anchors or an area that has several holes it needs to be patched and painted. Upon move out there was touch up paint through out every room of the home and it did not match. The home is almost 2,300 square feet and the owner did not charge the full cost of the paint to the tenant. Landscaping: There was fruit that had not been picked up from the fruit trees and some additional landscaping debris. The charge for the landscaping was $200The home was not returned in the condition that the tenant received it so they were charged for the tenant caused repairs. Per the security deposit disposition the tenant can dispute any charges with written notice within 10 days. The tenant did not ever contact our office to dispute the charges. The disposition was sent out within the 14 business days that is required. We have reached out to the owner to see if they are willing to refund any additional funds but have not had a response at this time.
The maintenance issues brought up required parts to be ordered before completion. Those parts have come in and repairs have been completed. At the time that the tenant signed the Holding deposit, they did not request any painting or carpet replacement be completed prior to moving in. If that was a stipulation mandated at the time the Holding deposit was signed, the owner would have been required to comply with those provisions. The price to paint was $1,250 through a licensed and bonded contractor. The owner gave the Property Manager the option to give the tenant a $500 credit to do touch-up or locate another vendor who could do the touch-up for $500. The Property Manager reached out to the tenant to see what was preferred, and the tenant accepted the $500. The home was cleaned prior to the tenant moving in, but the cleaners were sent back while tenants were on site to do a warranty cleaning. There was several repairs completed prior to the tenant moving in. As a gesture of good faith that the tenants will have a positive experience moving forward, On Q will contribute $200 in addition to the owner's $500 credit upon successful closing of this complaint. Note: The Holding Deposit is attached to this reply. The document is a binding agreement that acts as an earnest from the tenants. It allows us to take a property off the market to hold it for the applicants.Note: Attached is also an invoice showing the repairs that were completed, including the warranty cleaning.
Please send copies of receipts in which you paid for these items. You charged around $200 for plastic verticle blinds, $85 to remove canned foods, over $180 to paint the laundry shelves, which I never used.. do you have pictures of the shelving before I moved in? Can you prove I damaged them? Also, I did not smoke in the unit, I smoked on the outside patio which was allowed. You charged over $100 for a toilet lid. The charges were above and beyond the actual cost and your office, Alisha, is unresponsive to voicemail and email. I was overcharged!
This situation got out of hand because [redacted] is, for lack of a better term, being a bully. He has a personal bias against the tenant. I've attached screenshots of some emails you can read talking about Randy (the tenant). [redacted] needs to understand that HE was our client... we work in his best interest to resolve the AC complaints/issues before it ballooned into something more serious. I've attached 4 e-mails that need to be read to understand how unreasonable [redacted] is. In one, [redacted] says, "If it dies, I will replace it for the next tenants, but not for him." [redacted] is being completely unfair to this tenant. Regarding the $250 "bribe" - - it is far from a bribe. [redacted] wrote the following email to us: " If you don't pay my ($250) bill, I will be filing to go to court for all the months that you haven't provided management services, only check clearing services. I have had it with your company. I will also be going all over social media to voice my displeasure with your company. Someone at your company needs to make some major changes and I will be voicing this." He's referencing to a bogus $250 bill he sent us for having to be involved in this AC fiasco. That comes with being a landlord. But most importantly, those statements are CONDITIONAL. IF WE PAY THE $250, he won't go online and share his displeasure (not to mention, a completely untrue narrative). IF WE DON’T pay, he’ll write those bad reviews. Well we offered to pay and he went ahead and did it anyway. So Eric (Broker) offered him the $250 to as a way to shake hands and move on. We were never going to see eye to eye, but atleast wanted to end on a happy note. [redacted] still hasn’t responded to Eric’s 2 emails. There is nothing more we want than for the owner and the tenant to be happy. Regardless of what side of the fence people are on regarding this situation, we certainly aren't responsible for his $7000 claim that was opened on the Revdex.com. And we’re willing to settle the $250 if the reviews are removed.
Per the [redacted] Article [redacted] The security deposit must be returned minus any outstanding rents and charges including damages that were tenant caused within 14 days, excluding Saturdays, Sundays and other legal holidays. This means that it has to be returned within 14 business days. The tenant handed over possession of the home on the 1st of April and 14 business days from then is April 21st. The refund was mailed out prior to the required date per the landlord tenant act. The tenant is able to dispute any charges by submitting it in writing to our office. To this date the past tenant has not sent anything to our office or contacted our office directly.
Thank you for submitting your security deposit dispute in writing. After reviewing the items noted, we have come to a final decision. In regards to the drywall and paint, the drywall and paint throughout the house had to be repaired. The cost to the owner was actually $590 and...
only $140 of that amount was charged to you. There was a standard minimum charge for the haul off of items left behind at the property that our vendor charges for any trash they need to remove. The charge for the lighting in the kitchen was to replace the bulbs, which you are responsible for. The laundry room shelf was not damaged when upon move in and now has chemical damage to the wood surface and therefore this is a tenant charge. Finally, the window covering the blinds had to be replaced. We were unable tojust replace the blind slats due to the plastic pieces broken; therefore they had to replace the entire blind. There were additional items that needed to be addressed at the home (painting, deodorizer for smoke smell) that the owner could still charge you for. Due to the above items and responsibilities laid out in the lease, we are unable to refund any of your security deposit.
It is never our intention to charge more than necessary upon a move-out. Initially we charged the tenant $526. We then gave back $65. The total charged was $461. We can see how a couple of the items could be open to interpretation (for example, our version of clean vs the...
tenant's version of clean). All the items charged for were rightfully charged per the lease. Here are pictures of the landscaping and the cleaning. But in an effort to come eye-to-eye and compromise, On Q is willing to pay $200 if the tenant will consider this settled AND deletes all negative online reviews on the [redacted], and the Revdex.com.
[redacted],Please find the Dispute Response and the itemized list of charges that were deducted from your security deposit. We understand that having repairs or maintenance items taken from your security deposit can sometimes be frustrating, but we feel that the charges were fair and necessary. The...
home required further cleaning and various repairs throughout the home. Please keep in mind that these fees the cost of the items necessary for the repairs, but also the cost of the vendor who has to go to the home and make the repairs. We did refund you $76 after you disputed the original charges in hopes that we could close the matter. We would be open to speaking to you directly to come to a mutual understanding if you are open to it. Please feel free to call Eric D[redacted] at [redacted] at your convenience.
Per the [redacted] Article [redacted] The security deposit must be returned minus any outstanding rents and charges including damages that were tenant caused within days, excluding Saturdays, Sundays and other legal holidaysThis means that it has to be returned within business daysThe tenant handed over possession of the home on the 1st of April and business days from then is April 21stThe refund was mailed out prior to the required date per the landlord tenant actThe tenant is able to dispute any charges by submitting it in writing to our officeTo this date the past tenant has not sent anything to our office or contacted our office directly
In regards to the property at [redacted] and the tenant [redacted] ***'s complaint:The only items the tenant was charged for was:Removing debris from disposal, missing doorstops, garage remote, burnt out lightbulbs, replacing dirty filters ($parts and labor)- These were all items that were tenant responsibleInterior painting ($1600) We shopped three vendors trying to find the best price to repaint the walls that the tenant had touched up with paint that did not matchThe tenant had spoken to her property manager about what was required for painting and was told that they do not need every small nail hole touched up as there is wear and tearHowever, if there are large anchors or an area that has several holes it needs to be patched and paintedUpon move out there was touch up paint through out every room of the home and it did not matchThe home is almost 2,square feet and the owner did not charge the full cost of the paint to the tenantLandscaping: There was fruit that had not been picked up from the fruit trees and some additional landscaping debrisThe charge for the landscaping was $200The home was not returned in the condition that the tenant received it so they were charged for the tenant caused repairsPer the security deposit disposition the tenant can dispute any charges with written notice within daysThe tenant did not ever contact our office to dispute the chargesThe disposition was sent out within the business days that is requiredWe have reached out to the owner to see if they are willing to refund any additional funds but have not had a response at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, I did not receive the disposition letter for the security deposit within weeks of the walk throughThe letter was dated from On Q 4-16-I didn't received it until later than that, although I did call different times before that date and leave messages asking about the refund and no one would return my callThe walk through was done on the 1stThe repairs they claim the property "needed" was not necessary and the pictures provided to me were so small you couldn't make out anything from themI will go to the company todayI am still requesting my refundThe property was in just as good of shape when I received it as I left itThis company is trying to upgrade their properties on the tenants money and that's wrong
Regards,
*** ***
I will accept the $200 as that is what is owed to me. I will not take down the reviews as they are completely true. I shouldn't have to write a Revdex.com complaint to get my money back for things I wrote on the move in sheet. What is the point of it if you are not going to use it and deny everything? I also would like to be reimbursed the $100 I spent to trim a palm tree that I shouldn't have had to trim. I paid for it because you're people told me it was on me, when it wasn't.
In regards to the property at [redacted] and the tenant [redacted]'s complaint:The only items the tenant was charged for was:Removing debris from disposal, missing doorstops, garage remote, burnt out lightbulbs, replacing dirty filters ($141 parts and labor)- These were all items that were...
tenant responsibleInterior painting ($1600) We shopped three vendors trying to find the best price to repaint the walls that the tenant had touched up with paint that did not match. The tenant had spoken to her property manager about what was required for painting and was told that they do not need every small nail hole touched up as there is normal wear and tear. However, if there are large anchors or an area that has several holes it needs to be patched and painted. Upon move out there was touch up paint through out every room of the home and it did not match. The home is almost 2,300 square feet and the owner did not charge the full cost of the paint to the tenant. Landscaping: There was fruit that had not been picked up from the fruit trees and some additional landscaping debris. The charge for the landscaping was $200The home was not returned in the condition that the tenant received it so they were charged for the tenant caused repairs. Per the security deposit disposition the tenant can dispute any charges with written notice within 10 days. The tenant did not ever contact our office to dispute the charges. The disposition was sent out within the 14 business days that is required. We have reached out to the owner to see if they are willing to refund any additional funds but have not had a response at this time.
The maintenance issues brought up required parts to be ordered before completion. Those parts have come in and repairs have been completed. At the time that the tenant signed the Holding deposit, they did not request any painting or carpet replacement be completed prior to moving in. If that was a stipulation mandated at the time the Holding deposit was signed, the owner would have been required to comply with those provisions. The price to paint was $1,250 through a licensed and bonded contractor. The owner gave the Property Manager the option to give the tenant a $500 credit to do touch-up or locate another vendor who could do the touch-up for $500. The Property Manager reached out to the tenant to see what was preferred, and the tenant accepted the $500. The home was cleaned prior to the tenant moving in, but the cleaners were sent back while tenants were on site to do a warranty cleaning. There was several repairs completed prior to the tenant moving in. As a gesture of good faith that the tenants will have a positive experience moving forward, On Q will contribute $200 in addition to the owner's $500 credit upon successful closing of this complaint. Note: The Holding Deposit is attached to this reply. The document is a binding agreement that acts as an earnest from the tenants. It allows us to take a property off the market to hold it for the applicants.Note: Attached is also an invoice showing the repairs that were completed, including the warranty cleaning.
Please send copies of receipts in which you paid for these items. You charged around $200 for plastic verticle blinds, $85 to remove canned foods, over $180 to paint the laundry shelves, which I never used.. do you have pictures of the shelving before I moved in? Can you prove I damaged them? Also, I did not smoke in the unit, I smoked on the outside patio which was allowed. You charged over $100 for a toilet lid. The charges were above and beyond the actual cost and your office, Alisha, is unresponsive to voicemail and email. I was overcharged!
This situation got out of hand because [redacted] is, for lack of a better term, being a bully. He has a personal bias against the tenant. I've attached screenshots of some emails you can read talking about Randy (the tenant). [redacted] needs to understand that HE was our client... we work in his best interest to resolve the AC complaints/issues before it ballooned into something more serious. I've attached 4 e-mails that need to be read to understand how unreasonable [redacted] is. In one, [redacted] says, "If it dies, I will replace it for the next tenants, but not for him." [redacted] is being completely unfair to this tenant. Regarding the $250 "bribe" - - it is far from a bribe. [redacted] wrote the following email to us: " If you don't pay my ($250) bill, I will be filing to go to court for all the months that you haven't provided management services, only check clearing services. I have had it with your company. I will also be going all over social media to voice my displeasure with your company. Someone at your company needs to make some major changes and I will be voicing this." He's referencing to a bogus $250 bill he sent us for having to be involved in this AC fiasco. That comes with being a landlord. But most importantly, those statements are CONDITIONAL. IF WE PAY THE $250, he won't go online and share his displeasure (not to mention, a completely untrue narrative). IF WE DON’T pay, he’ll write those bad reviews. Well we offered to pay and he went ahead and did it anyway. So Eric (Broker) offered him the $250 to as a way to shake hands and move on. We were never going to see eye to eye, but atleast wanted to end on a happy note. [redacted] still hasn’t responded to Eric’s 2 emails. There is nothing more we want than for the owner and the tenant to be happy. Regardless of what side of the fence people are on regarding this situation, we certainly aren't responsible for his $7000 claim that was opened on the Revdex.com. And we’re willing to settle the $250 if the reviews are removed.
Per the [redacted] Article [redacted] The security deposit must be returned minus any outstanding rents and charges including damages that were tenant caused within 14 days, excluding Saturdays, Sundays and other legal holidays. This means that it has to be returned within 14 business days. The tenant handed over possession of the home on the 1st of April and 14 business days from then is April 21st. The refund was mailed out prior to the required date per the landlord tenant act. The tenant is able to dispute any charges by submitting it in writing to our office. To this date the past tenant has not sent anything to our office or contacted our office directly.
Thank you for submitting your security deposit dispute in writing. After reviewing the items noted, we have come to a final decision. In regards to the drywall and paint, the drywall and paint throughout the house had to be repaired. The cost to the owner was actually $590 and...
only $140 of that amount was charged to you. There was a standard minimum charge for the haul off of items left behind at the property that our vendor charges for any trash they need to remove. The charge for the lighting in the kitchen was to replace the bulbs, which you are responsible for. The laundry room shelf was not damaged when upon move in and now has chemical damage to the wood surface and therefore this is a tenant charge. Finally, the window covering the blinds had to be replaced. We were unable tojust replace the blind slats due to the plastic pieces broken; therefore they had to replace the entire blind. There were additional items that needed to be addressed at the home (painting, deodorizer for smoke smell) that the owner could still charge you for. Due to the above items and responsibilities laid out in the lease, we are unable to refund any of your security deposit.
It is never our intention to charge more than necessary upon a move-out. Initially we charged the tenant $526. We then gave back $65. The total charged was $461. We can see how a couple of the items could be open to interpretation (for example, our version of clean vs the...
tenant's version of clean). All the items charged for were rightfully charged per the lease. Here are pictures of the landscaping and the cleaning. But in an effort to come eye-to-eye and compromise, On Q is willing to pay $200 if the tenant will consider this settled AND deletes all negative online reviews on the [redacted], and the Revdex.com.
[redacted],Please find the Dispute Response and the itemized list of charges that were deducted from your security deposit. We understand that having repairs or maintenance items taken from your security deposit can sometimes be frustrating, but we feel that the charges were fair and necessary. The...
home required further cleaning and various repairs throughout the home. Please keep in mind that these fees the cost of the items necessary for the repairs, but also the cost of the vendor who has to go to the home and make the repairs. We did refund you $76 after you disputed the original charges in hopes that we could close the matter. We would be open to speaking to you directly to come to a mutual understanding if you are open to it. Please feel free to call Eric D[redacted] at [redacted] at your convenience.