StarPower Home Entertainment Systems, Inc.

We purchased on 6/11/Starpower claims we opted out of the warranty when we purchasedWhen TV went out Aug '18, we were told they wouldn't help
We purchased a home entertainment system for $17,6/11/In August 2018, the*** 4k UHD LED TV would only display vertical rows of colorWe called Starpower and were told that we opted out of the warranty for our $18,systemHowever, Matt *** could find no documentation trail that we signed a waiver from the warranty and so said, "we must have opted out"He also said the standard warranty was one-yearHad the TV gone out days earlier, the TV would have been coveredAs it stands, we have an $18K system that we completely stand to lose if anything goes outMatt told us to contact SonySony said the warranty for this particular TV is one yearYet a refurb of the same TV is yearsWe then called Starpower backThey said try calling a repairmanWe didThe repairman said the LED screen was bad.He wouldn't

A Sales Mgr at STARPOWER's Phoenix store accepted a returned TV from me which contained defectsProper compensation has still not been returned to me
On 9/11/2016, Hank Seibel at STARPOWER Home Entertainment (EMayo Blvd., Phoenix, AZ XXXXX) accepted a returned Sony 65Xtelevision from me which, at that time, we agreed contained defects affecting the picture qualityIt was also agreed that a full refund would be paid to me
As of today, Friday 06/02/2017, MrSeibel has not returned proper compensation to me nor did he nor STARPOWER dutifully honor the 3-year extended warranty I purchased along with the television on 3/29/
I have been in constant contact with MrSeibel, dating back weeks prior to the day I returned the television, and he has consistently stated that he was working on getting my refund to me
However, after being misled for the past nine-plus months, I have lost all hope that he will deliver as promised To date, I have received no official r

Starpower hired to do a media room upgrade Media room left incomplete and nonfunctional despite multiple attempts to fix it
Difficult to know where to begin Arranged to have my media room upgraded with a new 4k projector, new receiver, and reconfiguration of a remote through Billy (salesperson at Starpower) First day the crew led by Jeff one of their techs appear to do the job Within the hour they tell me that job is not possible because they cannot get wire through attic although there is already and existing HDMI cable running thru attic from the existing receiver and projector Make me talk to Billy to sort this outHave to meet crew at house only then to be told "oh, yeah, its possible." Four hours later they install the wrong projector mount (too short so it is causing distortion in image), programmed the remote incorrectly so the system doesn't sync with projector, and shorted my existing velodyne subwoofer Day 2, new team comes out led by Don (another tech) In p