I would avoid this company at all costsI owned a property and and contracted Charan to manage itEverything that could go wrong didThe level of customer service was very poorMany of my emails went answered, even ones that were requesting a meeting to sign a contract to use their services (which in hindsight should have been a red flag) They would try to charge for me services I never agreed to in the contract or would procure services without my knowledgeFor example, in the contract I had indicated I did need them to run professional ads on ***, as I was able to do this myselfDespite this they ran ads and tried to charge meThere was also an instance where they contracted a cleaning service for my property without contacting me and asked me to pay for itMy property was clean beforehand, and if it was dirty, I could have easily cleaned it myself without needing to pay in excessive of $for a professional serviceWhen I found about this I had asked to speak the owner to call and it took over a week to speak with herWhen I did speak with her she was really rude and patronized her employees Lastly, I would have to remind the accountant to send an expenditure report at the end of the month otherwise I would not receive itTo add to this, every single expenditure report had an errorUsually an underpayment or double charge I would strongly not recommend doing business with this company
I would avoid this company at all costs. I owned a property and and contracted Charan to manage it. Everything that could go wrong did. The level of customer service was very poor. Many of my emails went answered, even ones that were requesting a meeting to sign a contract to use their services (which in hindsight should have been a red flag).
They would try to charge for me services I never agreed to in the contract or would procure services without my knowledge. For example, in the contract I had indicated I did need them to run professional ads on [redacted], as I was able to do this myself. Despite this they ran ads and tried to charge me. There was also an instance where they contracted a cleaning service for my property without contacting me and asked me to pay for it. My property was clean beforehand, and if it was dirty, I could have easily cleaned it myself without needing to pay in excessive of $100 for a professional service. When I found about this I had asked to speak the owner to call and it took over a week to speak with her. When I did speak with her she was really rude and patronized her employees.
Lastly, I would have to remind the accountant to send an expenditure report at the end of the month otherwise I would not receive it. To add to this, every single expenditure report had an error. Usually an underpayment or double charge.
I would strongly not recommend doing business with this company.
I would avoid this company at all costsI owned a property and and contracted Charan to manage itEverything that could go wrong didThe level of customer service was very poorMany of my emails went answered, even ones that were requesting a meeting to sign a contract to use their services (which in hindsight should have been a red flag) They would try to charge for me services I never agreed to in the contract or would procure services without my knowledgeFor example, in the contract I had indicated I did need them to run professional ads on ***, as I was able to do this myselfDespite this they ran ads and tried to charge meThere was also an instance where they contracted a cleaning service for my property without contacting me and asked me to pay for itMy property was clean beforehand, and if it was dirty, I could have easily cleaned it myself without needing to pay in excessive of $for a professional serviceWhen I found about this I had asked to speak the owner to call and it took over a week to speak with herWhen I did speak with her she was really rude and patronized her employees Lastly, I would have to remind the accountant to send an expenditure report at the end of the month otherwise I would not receive itTo add to this, every single expenditure report had an errorUsually an underpayment or double charge I would strongly not recommend doing business with this company
I would avoid this company at all costs. I owned a property and and contracted Charan to manage it. Everything that could go wrong did. The level of customer service was very poor. Many of my emails went answered, even ones that were requesting a meeting to sign a contract to use their services (which in hindsight should have been a red flag).
They would try to charge for me services I never agreed to in the contract or would procure services without my knowledge. For example, in the contract I had indicated I did need them to run professional ads on [redacted], as I was able to do this myself. Despite this they ran ads and tried to charge me. There was also an instance where they contracted a cleaning service for my property without contacting me and asked me to pay for it. My property was clean beforehand, and if it was dirty, I could have easily cleaned it myself without needing to pay in excessive of $100 for a professional service. When I found about this I had asked to speak the owner to call and it took over a week to speak with her. When I did speak with her she was really rude and patronized her employees.
Lastly, I would have to remind the accountant to send an expenditure report at the end of the month otherwise I would not receive it. To add to this, every single expenditure report had an error. Usually an underpayment or double charge.
I would strongly not recommend doing business with this company.