Starr Property Management, Inc.

Hello: Mr*** applied with two other adults on 3/ A denial letter was sent to him on 3/ We explained to him that the denial was based on several derogatory credit items on their credit report We also explained to him that a collection from an apartment
complex (even if it was paid zero) was considered the ultimate derogatory mark, because this item was allowed to go to collection It is our policy that their application is good with our office for days and it would be up to our clients if they were to be accepted Regrettably, their application was turned down a total of times After denials, their application is void with our office for one year Please see the attached receipt for credit check fees advising Mr*** that their processing fee is non refundable Also attached is their letter of denial that was mailed to them as requiredWe also have a written application policy that is available in our office and listed on our web site (attached) Thank you

Hi,We disagree with the statementsWe have placed a work order for the repairsSomeone will be contacting you soonThank you!

I am rejecting this response because: The statement made by Starr property is a lieI have put in numerous work orders for the kitchen
sink the Fondation on the home and my drainsStarr property Say they will fix they send men over to my home to measure but they never comeback to fix the problemsince I been renting from them I have submitted several work orders and also filed for a RPA that cost me $That Starr never payed back as I asked for in the complaint made with themOr the fire wood I had to buy for a week while my heater was outStarr property does work when they feel the pressure is on other than that they have never did anything for me but take my rent

Hello:  Any concerns you have with an collection on your credit report need to be addressed directly to our collection service to resolve.  Please contact ** [redacted].  Thank you.  [redacted]

We regret that Ms. [redacted] disagrees with her outstanding balance, however our company has complied with all laws and regulations. We are not able to revise Ms. [redacted]'s account. Please realize that, as a good faith attempt at a compromise,  Ms. [redacted] was not charged for any paint, repairs, cleaning or carpet cleaning,  even though the apartment was not left in rent ready condition as required  by her lease agreement.

I am rejecting this response because: The day of the open house there were about 20 people going through the house. Theres would be no way to thoroughly inspect the home. You could only see if the home would be what you were looking for. And I did speak with the individual who was showing the house about some of the discrepancies and he stated that they would be taken care of before the home was rented. And I never asked to rent another home at the time I spoke with their business after I gave then the keys. I told them I would never do business with a company like that. And as we can see from prior complaints this is a past practice that they do. And if the home was ready to be rented why wasn't it rented out right away since there were others in line for the house. If the home wasn't rented right away it was because it was unacceptable.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because: You have contacted people that do not fix any repairs I have came to this office every month I Pay rent and requested repairs to be made. Like I said before they never respond unless I take matters this far. this house is falling apart the walls are cracked the kitchen sink is made of particle  board and cracked there's soft spots in the walls. none of the doors shut right due to the house shifting. I can't open any Windows.. when I first moved in Starr property  never even cleaned the unit. I did.

Hello,The repairs mentioned on the complaint have not been submitted to our office. We will have someone contact them regarding the repairs. Thank you!

I am rejecting this response because: There was late payments because I called starr property on numerous occasions because the complex had bed bugs and they wouldn't do anything about it. The complex was left in rent condition if it wasn't it could have been because they make it very easy for people to squat in that complex. The whole time living there we had numerous complaints from squatters, parking, bed bugs, roaches etc and starr property never did anything. I call starr property and gave them my 30 day notice the receptionist told me how to calculate how much I would owe prior to the 30 day notice

Hello:  I have confirmed with ** [redacted] they will be cancelling this collection account off your record.  You can call them to verify.  Thank you[redacted]

Hello,We spoke to [redacted] on April 1, 2015. She agreed to resolve and close the complaint. Thank you!![redacted] Agent for Starr Property Mgmt. Inc

[redacted]
[redacted]
[redacted]
[redacted]  [redacted]To: Whom it may concern,                 Both Mrs. [redacted] and Mrs. [redacted] were residents of ours at the above...

mentioned address from 05/03/2011 through 10/15/2015. Their account was charges a late fee of 45.00 for the following months: 6/2012,7/2012,8/2012,10/2012,10/2013,1/2014,9/2014,1/2015,2/2015 &10/2015, for a total of $450.00.Along with the late fee they also incurred $30.00 for 30day notice to pay or quit on the following months: 7/2012, 8/2012, 10/2012, 10/2013, 1/2015, 2/2015 &10/2015, for a total of $210.00, as per their lease agreement.The account was billed 2 maintenance fees for 12/2014 & 5/2015 for $30.00 each. Both tenants turned in a 30 day written notice on 10/2/2015 but moved out day after on 10/15/2016. As per their lease agreement they would be responsible to 30 days, equaling full rent for October 2015(465.00) and 2 days of November 2015 (31.00).Their account stands at $ 1,216.00; they made a payment of 202.00 on 10/05/2015 bringing the balance down to $1014.00. Please keep in mind that the tenant was not charged for and repairs, cleaning or carpet cleaning even though the unit was not left in rent ready condition.Residents will still be held responsible for$600.00 as the ledger is correct.  Thank you, [redacted]
[redacted]
[redacted]

Hello:We regret that Mr. [redacted] was not happy with the home that he agreed to rent. Our Leasing Agent reported that Mr [redacted] thoroughly inspected the property the date of the showing and no promises were made with regard to the condition of the premises.    Attached are the contracts that he...

signed, agreeing to rent the home. Based on the fact that Mr [redacted] telephoned our office and spoke with [redacted] shortly after he paid the deposit wanting to rent another property instead of [redacted], it appears that he had changed his mind regarding the home prior to receiving the keys to the premises. There were no habitability issues with the home, it is our policy that all paperwork be signed at our main office location. As a good faith attempt at a compromise, we did not charge him for the lease, only the original offer to rent.  Please let me know if you have any questions.  Thank you[redacted]Pres.

Review: I recently was on the market to rent a house. I went to starr property as a walk-in and saw their available locations. My wife, her sister and I decided to apply. We waited weeks before finally calling to see what the outcome was. The lady explained that we had previous balances from renters had appeared on our credit report. My wife began to ask why because every balance we had was paid. The lady said that we should keep better track of our credit. We looked up our credit history online and saw that we did indeed owe a previous renter but the balance had been paid in full. So we went to starr property with our credit report printed out and the lady at the desk had one of her own. We compared the two and hers said the same thing "paid in full". She promised us that our application would be in the runnings although all other applications had already been forwarded to the owner. We did not stand the same chance we did before. It didn't take long to find out that we were still denied. We had two more chances to apply with starr property locations or could receive our money back. We did and were denied again. Each time we waited weeks and had to call ourselves for a response. I asked the lady about it at the front desk and she said with your history, you will not be able to rent from us. I believe that this was known and they still let us apply to other locations. I wish they would have been honest with us and believe this is a case of fraud on starr property managements part. Many people have things on their credit and still manage to get homes. I don't know if it was our race or age that made us easy targets, but we previously lived in [redacted] and had no issues renting properties and all of our bills were paid on time minus the few infractions in question. I believe they were looking for any reason not to rent to us. It did not stop them from letting us continue to apply when we didn't stand a chance. Had they informed us, we would have gladly asked for a refund.Desired Settlement: I would like the full amount refunded to me.

Business

Response:

Hello: Mr. [redacted] applied with two other adults on 3/21. A denial letter was sent to him on 3/23. We explained to him that the denial was based on several derogatory credit items on their credit report. We also explained to him that a collection from an apartment complex (even if it was paid zero) was considered the ultimate derogatory mark, because this item was allowed to go to collection. It is our policy that their application is good with our office for 90 days and it would be up to our clients if they were to be accepted. Regrettably, their application was turned down a total of 3 times. After 3 denials, their application is void with our office for one year. Please see the attached receipt for credit check fees advising Mr. [redacted] that their processing fee is non refundable. Also attached is their letter of denial that was mailed to them as required. We also have a written application policy that is available in our office and listed on our web site (attached) Thank you.

The overall experience was good. I was happy how fast the application was accepted and the clarity of the lease explanation. Thank you!!!

I lived in my home for over a year. I had issues with the home that they never came and fixed. This company has now but negative things on my credit report after exercising my legal rights as a tenant. I would like this stuff removed from my credit as a result from this company. Diane Starr has discriminate aginst me and will not talk.

Review: They advertised a home for rent, viewed the home, submitted an application, was told it would take 2 to 3 days to be accepted/denied, it has been over a week, every time I call I get the same run around, "the person handling the apps is out showing property's," yet the property's seem to always be on the market. I submitted my app on Monday & my check was cashed the same day, I believe there scamming me.

Product_Or_Service: $60 for applicaton review

Desired Settlement: DesiredSettlementID: Refund

I want my $60 back since they have done nothing with my app, & now I don't" trust them to review my app in a professional manner.

Business

Response:

Business' Initial Response

Hello: We have spoke to this applicant and advise them why they were denied, by the property owner . The have received a letter of denial from our office. They received a written receipt providing the details of what their non-refundable application fee of $60 went towards. This matter should be resolved and closed. Thank you.

Review: Starr Property Management deducted several invalid charges from my security deposit.

I paid a $1300.00 deposit to move into [redacted] W [redacted] Blvd [redacted], ** XXXXX. I lived there from 08/09/12 to 07/24/13, and my lease went to 08/08/13. So far, $479.95 has been refunded to me, and I am requesting an additional $411.67 (total refund of $891.62). Starr has deducted the following charges/services from my deposit that I disagree with and have tried to dispute with them unsuccessfully over the past few months - 1)$34.83 in excess rent charges (for a 12 month lease, I owed $895 x 12 $10,740, and yet Starr has charged a prorated amount of $10,774.83), 2)Paint Fees totalling $283.34 - Starr claims the entire master bathroom had to be painted. When I moved in, there were "large visible patches by the shower" marked on the Move-In Inspection report in the Master Bathroom paint section. Starr claims that their interpretation of this is that was the status of the paint in the bathroom before they applied a fresh coat of paint. However, this is the Move-In Inspection report signed by both myself and their previous employee, [redacted] on the date I moved in and received keys. The entire point of a Move-In Inspection is to document the state of the property when the tenant received it. They also note one bedroom wall was painted, and this was also documented on the inspection report as having patches behind the door. I did not cause the paint patches, they were there when I moved in, and therefore I am not responsible for the cost of new paint., 3)Repair fees totalling $33.50 for a broken kitchen cabinet handle ($9 materials & $24.50 labor) - Move In Inspection report notes cabinets/cupboards were scratched, and that included the handles. Many handles had cracks and scratches. The cabinets are very old. The handle broke as a result of normal wear and tear, and therefore I am not responsible to replace it. Starr refuses to respond to this item., 4)Cleaning fees totalling $60 - Starr refuses to provide an itemized statement which shows hours spent cleaning and hourly rate paid. The memo I received claims the floors/doors/baseboards/windows/tracks/blinds/cabinets/stove/oven hood/bathrooms/closet doors were all cleaned. When I did my move-out inspection, the new property manager, [redacted] stated everything looked good and I could turn in my keys. The only thing she advised needed to be done was carpet cleaning, which I agreed to pay for (and was charged $125 from my security deposit, which I agree with). I detailed and cleaned everything in the duplex myself before the walk through, and everything except the carpet was in as good as or better condition than it was upon move-in. Move-In Inspection notes the windows had water stains, the blinds were marked as good, but not new (they were discolored slightly when I moved in), the cabinets were marked as scratched inside and out, and one was marked as having water damage, the stove was marked as having old/dirty drip pans (but I chose to replace these with new ones when I moved out - the rest of the house was spotless - I didnt feel it appropriate to leave dirty pans), the oven hood was marked as dusty (attached with grease that I could not remove), the hall bathroom marked as having scratched/dusty sink, dusty shower/tub with no drain plug (i purchased and left when I moved out), rusty mirror, scratched cabinets inside & out, master bathroom marked with visible paint patches, scrached/dusty/chipped sink, dirty/stained shower with no drain cover (i purchased and left behind), dirty toilet, rusty mirror, cabinets scratched inside and out... closet doors marked as being scratched inside and out - the only one marked as clean was the master bedroom doors, the other bedrooms marked as only in good condition. Everything was left in much cleaner condition than when I recieved the property, and I don't feel that any cleaning fees are substantiated. Desired Settlement: I am expecting an additional refund of $411.67:

Over-Charged Rent - $34.83

Painting Fees - $283.34

Kitchen Handle Repair Fees - $33.50

Cleaning Fees - $60.00

I have formally disputed in writing twice with [redacted]. The first response I received stated the charges were non-negotiable, even though I attached and highlighted a copy of the Move-In Inspection which supported my claims. The second response only addressed the charges for paint in the master bathroom, and they claimed they were interpreting the status marked on the form to mean the status before they did fresh paint before I moved in. Obviously, that isn't the case, because the form is signed by their employee, [redacted] and myself on 08/09/12 when I recieved my keys. I would like to avoid having to go to Small Claims Court. I would think Starr woudl also like to avoid that, since I feel any judge would award my damages on top of the $411.67 I am requesting. I have copies of all correspondence and documents, and can provide them at any time for validation.

Business

Response:

Initial Business Response

Hello;

We have responded 3 times to this resident's concerns related to her security deposit. We have complied with all laws pertaining to security deposits and we are happy to forward you the other letters of correspondence if requested.

Below is our final response on September 12, 2013:

Dear [redacted],

We are in receipt of your letter that was faxed on 9/11/13.

As you are responsible for adhering to the entire lease term, you are also responsible for the entire rent due during said lease. Since your lease expired on 8/8/13, you are responsible for the 8 days of August in the amount of $238.67 ($895.00/30 x 8 = $238.67), which was not paid and charged to you on the Security Deposit Report.

Regarding your request for itemized receipts of all cleaning, repairs, and painting, we have complied with your requests to provide the invoices we have received from each vendor. Each vendor's contact number is included on the invoice. Each vendor itemizes the work specific to the type of labor they would perform, so each company's invoice will differ according to their own pricing and practices. This may or may not include their specific hourly charge for such services.

1) [redacted] Cleaning bill only reflects the total cost of all cleaning listed on the bill; they do not charge by the hour, but by which items and how much needs to be cleaned according to a light, medium, or heavy scale.

2) [redacted] Maintenance does state in their invoice the specific dollar amount charged for the materials in all repairs. What you have been charged has been noted on the revised Security Deposit report, which was the broken kitchen handle ($9.00), wall hole in one bedroom ($12.00), and the labor involved for those two repairs ($122.50/5 = $24.50 x 2 = $49.00) for a total amount of $70.00.

3) Upon again reviewing the painting charges and as stated in our previous letter, the charges reflect the cost the owner has incurred to bring the property back to the condition you received it in - new and freshly painted. Furthermore, the total cost charged to you is the pro-rated amount for normal wear and tear with a credit for the twelve months you resided at the property, which also includes the bathroom.

The charges stated above as well as on the revised Security Deposit Report are non-negotiable. We have followed all legal parameters in response to your requests and disputes. Again, this matter will be closed henceforth.

Thank you

Starr Property Mgmt. Inc.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

This is the same response that Starr has provided me over and over again. Although I formally disputed in writing and attached a highlighted copy of my Move-In Inspection Report to support my claims regarding the cleaning, repair, and painting charges, Starr continues to issue the same response, which fails to reference the Move-In Inspection Report. If they reviewed the report, they would see that they need to refund the charges I am disputing.

If there is a way I can submit the Move-In Inspection report to the Revdex.com for your review, please let me know. I haven't been able to figure out how to do so on my own on this website.

Thank You.

Final Business Response

Hello:

We have reviewed the recent response. The decisions with regard to the charges against the security deposit report were carefully reviewed by comparing the move in and move out inspection report. We also provided a copy to [redacted] with our special notes regarding the interpretation. We have complied with all laws pertaining to security deposits. Thank you. Starr Property Mgmt., Inc.

Review: Like the majority of the complaints listed here, [redacted] and all other sites, Starr Property also kept my security deposit and wanted an additional $1025. The home was a mess when I moved in, lawn over grown and dead yellow weeds, upon calling that out Starr told me the only thing that would be address were maintenance items, anything cosmetic would not be tended to. I was advised to just note it on my move in sheet and take plenty of photos. After disputing the security deposit item sheet and requesting receipts, they are down to charging me about $203. In addition to my $1,100. deposit. I made several improvements to the home, paid for hydro seeding services to fix the lawn, and fertilizer. I also made repairs theyre maintenance men could not, and cleaned the house top to bottom. Anyone who has ever seen the home before and after are in pure awe and shock that I am even having to deal with this. They are even charging me to clean carpet in a room I never used at all, that was noted as stained and beyond repair by their own rep. when I was shown the house and also noted on the move in sheet. A rusted microwave that I wouldnt have dare used for obvious health/sanitary reasons and a broken refrigerator that again I never used. The house is in much better condition than it was when I Moved in. I feel they are trying to improve the old home on my dime. We have gone back and forth with this dispute and they are, as everyone else has noted, in disagreement. Based off the reviews online it would appear this is very common. I just received their final response and am not willing to pay for something I kept, improved and treated as my own. Fortunately I do have photos, video footage, and documentation from prior to move in, while living there and up until the very last minute I locked the doors. I have tried negating and proving my case, as I am fair, I will now be handling this matter in court and other venues available.Desired Settlement: I would like the balance of my deposit returned to me immediately, minus the prorated rent for 02/01/15-02/14/15.

Business

Response:

Hello,We spoke to [redacted] on April 1, 2015. She agreed to resolve and close the complaint. Thank you!![redacted] Agent for Starr Property Mgmt. Inc

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.