Took my late model Mercedes to Starr's automotive because the battery was going flat. They quoted $75.00 to diagnose the problem. They had the car for two weeks and charged $900 to replace an overhead control module (dome light) yet they did not have the necessary equipment to program it, requiring a $300.00 trip to the dealer. The dealer informed me that it was a $300.00 part that take an hour to replace and program. They would have charged $500.00 out the door.
When I dropped the car off they promised it in a couple of days, well that turned into a week, and I had to go to work out of town for a month. They said it would be no problem to pick it up when I got back.That turned out not to be the case.
I dealt with a cocky, rude kid named [redacted]. After finally completing the repair two weeks later. He started calling me demanding payment. I reminded him that he agreed to wait until I returned home. He started demanding payment or he was going to put a mechanics lien on the car and sell it as well as start charging $25.00 a day storage. He would not take a check or credit card and demanded cash only. I had a friend extricate the car from him with cash in hand and drive it to the dealer for proper repairs and programing.
The whole experience left a bitter taste in my mouth and caused unnecessary aggravation. I would not recommend this company to anyone.
Took my late model Mercedes to Starr's automotive because the battery was going flat. They quoted $75.00 to diagnose the problem. They had the car for two weeks and charged $900 to replace an overhead control module (dome light) yet they did not have the necessary equipment to program it, requiring a $300.00 trip to the dealer. The dealer informed me that it was a $300.00 part that take an hour to replace and program. They would have charged $500.00 out the door.
When I dropped the car off they promised it in a couple of days, well that turned into a week, and I had to go to work out of town for a month. They said it would be no problem to pick it up when I got back.That turned out not to be the case.
I dealt with a cocky, rude kid named [redacted]. After finally completing the repair two weeks later. He started calling me demanding payment. I reminded him that he agreed to wait until I returned home. He started demanding payment or he was going to put a mechanics lien on the car and sell it as well as start charging $25.00 a day storage. He would not take a check or credit card and demanded cash only. I had a friend extricate the car from him with cash in hand and drive it to the dealer for proper repairs and programing.
The whole experience left a bitter taste in my mouth and caused unnecessary aggravation. I would not recommend this company to anyone.