I have sleep apnea. I ordered new supplies from this company. I was very clear when I ordered that I wanted the same product (mask) that I was currently using. (They had previously provided the proper mask) When the order arrived by mail the mask was not the one I ordered. When I inquired with them about this I was told that they no longer provided this particular brand of mask. That the one that was provided was an alternative mask. The mask was to small and would not have worked for me as I have high pressure air delivered by my BIPAP machine. The attitude was to bad, take it or leave it. I decided to return the supplies and use a different supplier that could provide me with the mask that I wanted. I mailed the supplies back and do have the tracking information proving they received the supplies. They billed [redacted] and my secondary insurance for the returned supplies. As a result of them billing I cannot receive supplies from a different company because [redacted] restricts how often a person can receive supplies. In my case I can't renew my supplies for three months. I have called and either they don't answer the phone or they promise to call me back. I am still waiting for that call.
I have sleep apnea. I ordered new supplies from this company. I was very clear when I ordered that I wanted the same product (mask) that I was currently using. (They had previously provided the proper mask) When the order arrived by mail the mask was not the one I ordered. When I inquired with them about this I was told that they no longer provided this particular brand of mask. That the one that was provided was an alternative mask. The mask was to small and would not have worked for me as I have high pressure air delivered by my BIPAP machine. The attitude was to bad, take it or leave it. I decided to return the supplies and use a different supplier that could provide me with the mask that I wanted. I mailed the supplies back and do have the tracking information proving they received the supplies. They billed [redacted] and my secondary insurance for the returned supplies. As a result of them billing I cannot receive supplies from a different company because [redacted] restricts how often a person can receive supplies. In my case I can't renew my supplies for three months. I have called and either they don't answer the phone or they promise to call me back. I am still waiting for that call.