StartBright Cleaners, LLC

Initial Business Response / [redacted] (1000, 12, 2016/01/27) */ We are committed to processing items so that the end result is clean, pressed and looking greatUnderstandably the end result for this customer was not up to parWe also are committed to promptly responding to customer issuesThe communication to this customer was not up to our standardsFor this I apologize We cleaned these items using our estimate of the correct care technology The place mats we received were created from two types of materials that were sewn togetherThe bottom material was cleaned very successfully, the top material showed signs of shrinkage The nature of the construction of these items was not communicated and the correct cleaning process for proper care was also not communicatedI do not know if these items were tested to identify if they were able to withstand any form of cleaning, let alone which form of cleaning would provide the best careWe had no reason to believe these items were not able to withstand any form of cleaningWithout thorough testing before the construction of these items it remains unknown if they can be cleaned in any capacityThey appeared to be well constructed and able to withstand the cleaning they receivedThey were washed in cold water with mild detergent in a specialty machine that uses minimum agitationIt is never our intent to have any damage take place in our facilityFinancial responsibility of these items has been denied due to the fact that we will not hold ourselves responsible for items that are unable to be cleaned yet appear to be well constructed and no communication with insider knowledge was offered to let us know the abnormalities

Initial Business Response /* (1000, 12, 2016/01/27) */
We are committed to processing items so that the end result is clean, pressed and looking great Understandably the end result for this customer was not up to parWe also are committed to promptly responding to customer issuesThe
communication to this customer was not up to our standardsFor this I apologize
We cleaned these items using our estimate of the correct care technology
The place mats we received were created from two types of materials that were sewn togetherThe bottom material was cleaned very successfully, the top material showed signs of shrinkage
The nature of the construction of these items was not communicated and the correct cleaning process for proper care was also not communicatedI do not know if these items were tested to identify if they were able to withstand any form of cleaning, let alone which form of cleaning would provide the best careWe had no reason to believe these items were not able to withstand any form of cleaningWithout thorough testing before the construction of these items it remains unknown if they can be cleaned in any capacityThey appeared to be well constructed and able to withstand the cleaning they receivedThey were washed in cold water with mild detergent in a specialty machine that uses minimum agitation It is never our intent to have any damage take place in our facilityFinancial responsibility of these items has been denied due to the fact that we will not hold ourselves responsible for items that are unable to be cleaned yet appear to be well constructed and no communication with insider knowledge was offered to let us know the abnormalities

Initial Business Response /* (1000, 10, 2016/02/19) */
Contact Name and Title: Christina ***
Contact Phone: ***
Contact Email: ***@cleannpress.com
We strive for quick response to all claimsBased on this customers words it sounds like he did not have a quick responseFor this
I apologizeWhen the issue was brought to managements attention we were in communication immediately with the customerThe customer was offered a settlement with a value based on the American National Fair Claims Guide for all Textile and Consumer ProductsThe customer denied the settlement and is now requesting over three times the amount that was submitted with the claim formWe denied paying this price and the customer has decided to take further legal action at this timeThis is unfortunate for allI would be happy to negotiate with the customer if and only if we can come to a reasonable settlementWe will not pay the full cost of a new suite when we did not receive a new suitBut we will negotiate a price for the 2+ year old sport that was lost in our careWe originally offered a settlement 45$ less then requested on the claim (there is no proof of purchase and the item is not new), this was refusedAt this time I would be happy to add the 45$ to pay the full amount that was listed on the claim receivedIf the customer would like to settle this claim please contact Christina
Initial Consumer Rebuttal /* (3000, 18, 2016/03/03) */
I attempted to contact the cleaner to accept their latest proposal, but they did not respond
Final Business Response /* (4000, 20, 2016/03/03) */
I received an email stating that the customer accepted this proposalWe mailed the remaining money in a check to the customerI cannot respond to emails currently due to technical issues with how my email is set upPlease call if you have further questions or commentsLeave a message requesting a call back if I am not availableThank you
Final Consumer Response /* (2000, 26, 2016/03/10) */
Check arrived March and complainant considers the matter settled

Initial Business Response /* (1000, 10, 2016/02/19) */
Contact Name and Title: Christina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@cleannpress.com
We strive for quick response to all claims. Based on this customers words it sounds like he did not have a quick response. For this...

I apologize. When the issue was brought to managements attention we were in communication immediately with the customer. The customer was offered a settlement with a value based on the American National Fair Claims Guide for all Textile and Consumer Products. The customer denied the settlement and is now requesting over three times the amount that was submitted with the claim form. We denied paying this price and the customer has decided to take further legal action at this time. This is unfortunate for all. I would be happy to negotiate with the customer if and only if we can come to a reasonable settlement. We will not pay the full cost of a new suite when we did not receive a new suit. But we will negotiate a price for the 2+ year old sport that was lost in our care. We originally offered a settlement 45$ less then requested on the claim (there is no proof of purchase and the item is not new), this was refused. At this time I would be happy to add the 45$ to pay the full amount that was listed on the claim received. If the customer would like to settle this claim please contact Christina.
Initial Consumer Rebuttal /* (3000, 18, 2016/03/03) */
I attempted to contact the cleaner to accept their latest proposal, but they did not respond.
Final Business Response /* (4000, 20, 2016/03/03) */
I received an email stating that the customer accepted this proposal. We mailed the remaining money in a check to the customer. I cannot respond to emails currently due to technical issues with how my email is set up. Please call if you have further questions or comments. Leave a message requesting a call back if I am not available. Thank you
Final Consumer Response /* (2000, 26, 2016/03/10) */
Check arrived March 10 and complainant considers the matter settled.

Initial Business Response /* (1000, 12, 2016/01/27) */
We are committed to processing items so that the end result is clean, pressed and looking great. Understandably the end result for this customer was not up to par. We also are committed to promptly responding to customer issues. The...

communication to this customer was not up to our standards. For this I apologize.
We cleaned these items using our estimate of the correct care technology.
The place mats we received were created from two types of materials that were sewn together. The bottom material was cleaned very successfully, the top material showed signs of shrinkage.
The nature of the construction of these items was not communicated and the correct cleaning process for proper care was also not communicated. I do not know if these items were tested to identify if they were able to withstand any form of cleaning, let alone which form of cleaning would provide the best care. We had no reason to believe these items were not able to withstand any form of cleaning. Without thorough testing before the construction of these items it remains unknown if they can be cleaned in any capacity. They appeared to be well constructed and able to withstand the cleaning they received. They were washed in cold water with mild detergent in a specialty machine that uses minimum agitation. It is never our intent to have any damage take place in our facility. Financial responsibility of these items has been denied due to the fact that we will not hold ourselves responsible for items that are unable to be cleaned yet appear to be well constructed and no communication with insider knowledge was offered to let us know the abnormalities.