StarTech.Com

Hello ***,I've reviewed all of the accompanying information - your interactions with our Advisory team, and your request I apologize that you didn't get the information you needed, at the time that you contacted our team Our Compliance team was unavailable on Monday, due to a
Canadian holiday, but we shouldn't have left you to have to make your own assertions, and should have promptly followed up with the information you required, upon their return Our products, according to our Compliance partners are ETL certified (certificate attached) We submitted product to the ETL lab, and the Intertek agent associated with
this lab confirmed that the ETL Certification provided would suffice for all
lengths of similar product up to and including 100ft.We also inquired about UL at that time, and
were informed that the cable used is UL ECertified and listed on the UL
Directory. Link provided:
http://database.ul.com/cgi-bin/XYV/template/LISEXT/1FRAME/gfilenbr.htmlPlease find enclosed the
supporting documentation that we have on file for this family of products
We exercise every opportunity to provide supporting documentation, and verify
any regulatory requirementsAt no time is there ever
malicious intent to misrepresent or defraud our valued customer base I hope what I have provided is the information you require
Should you have any other questions or concerns, please feel free to
contact me directly.Sincerely,Tanya C. Manager, Customer Advisory Team*** *** *** ***

Hello *** - we've been trying to contact you throughout this week - perhaps our emails are getting caught in a spam filter? If you get this message, please contact Curtis V. ** *** *** *** He is the Technical Advisory Lead that has reviewed your case, and is prepared to troubleshoot the issue with you We hope to get this resolved for you as soon as possible! Sincerely,Tanya CI,Manager, Customer Advisory Team1-800-265-ext

On Thu Jun 16:04:EDT 2015, we received a request for troubleshooting from *** *** - Case *** She noted that she was having a driver issue, and was looking for assistance As our records show, our Technical Advisory team member provided general troubleshooting
steps, and our understanding was that the Customer was going to try those steps We did not receive a call back, therefore assumed that the intial steps resolved the issue, and the case was closed If the issue was not resolved, we would have (and are still willing to) take her through additional troubleshooting steps to ensure that issue is fully resolved.We're very sorry that Yvon has had a poor experience with our products and technical support services! That is never something we would want to happen - we stand behind our products and support.Three Options for Resolution:1) We can have a Technical Advisory contact the Customer and determined further troubleshooting2) Provide a new product direct to the customer (and any support, as required, to set up the product)3) Providing that the Customer is able to provide proof of purchase, we can provide a full refund for the cost of the productWe are happy to resolve, as per the Customer's preference.We are also investigating the license issue that the Customer noted - we do not sell licensing for our product, so we may require more information on what the Customer experienced

I chose option number hoping nothing is wrong with the Bluetooth adapter that would require a replacement I hope also that your advisor knows his way around the software ( driver ) to make a smooth and clean installationAnd BlueSoleil is not recommended

I am rejecting this response because:The ETL "certificate" is nowhere to be found on Intertek's official websiteThus, I question the authenticity of the document that Startech provided me with via emailBy the way, this document was never uploaded to the Revdex.com interface even though Startech claimed the contrarySo, Startech's claims about that aspect is incorrect as well.If I cannot verify the authenticity of the certificate, then how am I to know whether that certificate is forged or not? I am asking Startech to provide me with a link to the Intertek website wherein I can ascertain whether the product in questions is truly ETL verifiedStartech has not done so at this point in timeAlso, Startech did misrepresent that the cable was manufactured under StartechIf what is mentioned in the response to my complaint is true, then it's Sky Electric Products that manufacturers the cable for StartechI had asked a representative previously for this information, and I was given an incorrect answer apparently When I do a search for ["Sky Electric Products" ETL], I receive no resultsThis leads me to believe that Startech is indeed not ETL certifiedI cannot find anything about Startech or Sky Electric Products on the official Intertek websiteI brought this to Startech's attention.See, Sky Electric Products is nowhere to be found on the ETL verification websitehttp://www.intertek.com/ETL-Verified-Directory/Cabling-Products/And neither does Google yield any results in support of Startech's claimsWhere is Sky Electric Products? Where is Startech?https://www.google.com/?gws_rd=ssl#q=%22Sky+Electric+Products%22+ETL