StarTechpc.com ...⇄ [redacted] Austin, TX 78758 [redacted] Revdex.com Corporate Office [redacted] Dear Revdex.com. Case ID# [redacted] Customer [redacted] brought the laptop for repair because it was broken on April 21, 2015. The screen come on and then it goes off all the time. A lot of times the screen will not come on and no picture. We run a diagnostic and determined that the cable inside connecting the screen to the motherboard of the laptop is bad. So you have to remember, this laptop is a [redacted], which is a foreign or Chinese brand and a lot of times the parts are impossible to find. So we went on line and order the part for the laptop the best we could. When we got the part, it was the wrong one and we could not find the part for this laptop anywhere because is a foreign brand. So we call the customer to tell him to pick it up because there is nothing we could do for him in the beginning of May. The customer did not tell us when he was going to pick it up or call use to let us know. Then it took the customer 3 month to pick it up and he just show up one day. We put the laptop back as best we can and return to the customer like it was, still broken like when he drops it off. The customer should be mad at himself for picking up the laptop so late, 3 month later. Also we do have a policy that if you don't pick up your computer in 30 days, it is property of [redacted] and we charge a diagnostic fee. But we did not charge him a diagnostic fee and give him the laptop back because we are nice and we care. Regards, [redacted], Owner of Startechpc
StarTechpc.com ...⇄ [redacted] Austin, TX 78758 [redacted] Revdex.com Corporate Office [redacted] Dear Revdex.com. Case ID# [redacted] Customer [redacted] brought the laptop for repair because it was broken on April 21, 2015. The screen come on and then it goes off all the time. A lot of times the screen will not come on and no picture. We run a diagnostic and determined that the cable inside connecting the screen to the motherboard of the laptop is bad. So you have to remember, this laptop is a [redacted], which is a foreign or Chinese brand and a lot of times the parts are impossible to find. So we went on line and order the part for the laptop the best we could. When we got the part, it was the wrong one and we could not find the part for this laptop anywhere because is a foreign brand. So we call the customer to tell him to pick it up because there is nothing we could do for him in the beginning of May. The customer did not tell us when he was going to pick it up or call use to let us know. Then it took the customer 3 month to pick it up and he just show up one day. We put the laptop back as best we can and return to the customer like it was, still broken like when he drops it off. The customer should be mad at himself for picking up the laptop so late, 3 month later. Also we do have a policy that if you don't pick up your computer in 30 days, it is property of [redacted] and we charge a diagnostic fee. But we did not charge him a diagnostic fee and give him the laptop back because we are nice and we care. Regards, [redacted], Owner of Startechpc