Starter Cars

[redacted] ###-###-#### 3\23\2017..I purchased a jeep patriot from starter cars of Altoona pa The loan institute [redacted] *** ###-###-#### financed the amount of 9,269.76...starter cars got 7, Warranty is through the financial institution called [redacted] ** for 1,for 170,miles or 1\years25% interest for 336.00\ month for months.( loan payments) I test drove the vehicle got the vehicle went home! The vehicle had 134,upon purchase! Within a week I noticed a terrible grinding and ...engine light came on.Under warranty I took it to [redacted]  auto service [redacted] ***..###-###-#### They ran a DX I put in a claim with the warranty..called starter cars! With concerns!! The DX was...2front rotars breaks were rusted Tired were very low treads on the inside...chip and crack in windshieldAmmion leak needs fixed p0456...mileage w

STARTER CARS 1668A EAST PLEASANT VALLEY BOULEVARD ALTOONA, PA JULY 12, 2016Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220To Whom It May Concern:Regarding Complaint ID [redacted] submitted on 6/22/by [redacted] , below is my response.Ms [redacted] purchased a Dodge Nitro from our dealership on 2/24/for $not the $10,she is claimingThe vehicle did come with a three month or mile powertrain warranty which, indeed, expired when the problem came to beWe explained to Ms [redacted] that we would contact [redacted] Warranty Company on her behalf, which we did, but [redacted] would not make any exceptionsWe then received a call from the garage stating the water pump had failed and Ms [redacted] kept driving the vehicle which caused more damage resulting in blowing the head gasketsAfter my conversation with the garage, I received a call from the customer and was sworn at, called names and threatenedI hung up the phone; I wasn't going to listen to her vulgarityTwo days later her father came to our dealership asking if there was anything we could do to helpI told him I would speak with the owner, explain the situation and see if we could helpAfter speaking with him, he was willing to help with $500-$of the total bill which is $I called the father and told him what we were willing to doHe thanked me and appreciated the help since he was the one who was going to have to pay.I'm a single father and can appreciate the frustration of something this unfortunate.But I think we have been more than fairAlso, we can't control how much money Ms [redacted] pays for a rental car.Sincerely, Thomas M [redacted] Manager

On December 29th 2017, we bought a Ford Edge AWD with 117,miles on it for $8,in cashOn December 30th we realized the car was not an AWDThis came as a surprise because when we got to the car lot and asked Mike J [redacted] (manager of Starter Cars) which cars he had that were AWD he showed us three vehicles to choose fromWe looked around at the Edge and asked him again ‘this one here is AWD because we know it comes both FWD and AWD’ and we told him where we live and why we need one that is AWDHe said yes it is would you like to try it outWe test drove it, made an offer, and came to pick up the car the next dayThat next day it was snowing a bit, but there was a snow storm coming the next dayWhile filling out the paperwork we discussed that this was a blessing getting a car that’s AWD right before this snow stormMike told us about how he used to live up the mountain and how it’s difficult to drive up there without AWD or four-wheel drive, but that this car would

On December 29th 2017, we bought a Ford Edge AWD with 117,miles on it for $8,in cashOn December 30th we realized the car was not an AWDThis came as a surprise because when we got to the car lot and asked Mike J*** (manager of Starter Cars) which cars he had that were AWD he showed us three vehicles to choose fromWe looked around at the Edge and asked him again ‘this one here is AWD because we know it comes both FWD and AWD’ and we told him where we live and why we need one that is AWDHe said yes it is would you like to try it outWe test drove it, made an offer, and came to pick up the car the next dayThat next day it was snowing a bit, but there was a snow storm coming the next dayWhile filling out the paperwork we discussed that this was a blessing getting a car that’s AWD right before this snow stormMike told us about how he used to live up the mountain and how it’s difficult to drive up there without AWD or four-wheel drive, but that this car would

I bought a car from Starter Cars that broke down from a bad water pump, but I didn't realize it at the timeThen the bad pump warped the head, which means it needs a costly repairI bought the car on 2/24/It broke down on 5/27/It had a three month warrantyThey refuse to honor the warranty, so my dad said he would pay for it, but it has been sitting in their garage for almost a month now, and they haven't fixed itI asked them to hurry because I'm paying for a rental car and have spent over $on that, but now they are taking their timeFirst they said they would fix the water pump and serpentine belt, because the warranty only expired days prior, but once they found the pump had warped the head, they refused to fix anythingIn my opinion, they sold me the car with a bad water pump because it can take months for them to warp the headI feel it is their responsibility to honor the warranty and just fix the carI have called several times and they refuse to answer my

Bought a vehicle through this dealership just last AprilSo far I’ve had to replace motor mount, exhaust manifold,intake and coolant housing unitI just had a second new transmission put in and minutes after picking up engine light was back onNow there’s an electrical issueAfter talking to the dealership before fixing all this they were not willing to help repair at allThey are only out to make moneyThey are some of the most dishonest men and business men I’ve ever come acrossConsumers, take you’re business somewhere else!

*** *** *** *** *** *** ** ***
###-###-####
3\23\2017..I purchased a jeep patriot from starter cars of Altoona pa
The loan institute .*** *** *** *** *** *** *** *** ###-###-#### financed the amount of 9,269.76...starter cars got 7,
Warranty is through the financial institution called *** ** for 1,for 170,miles or 1\years25% interest for 336.00\ month for months.( loan payments)
I test drove the vehicle got the vehicle went home!
The vehicle had 134,upon purchase!
Within a week I noticed a terrible grinding and ...engine light came on.Under warranty I took it to *** auto service *** *** *** *** ***..###-###-####
They ran a DX I put in a claim with the warranty..called starter cars! With concerns!!
The DX was...2front rotars breaks were rusted
Tired were very low treads on the inside...chip and crack in windshieldAmmion leak needs fixed p0456...mileage w

STARTER CARS 1668A EAST PLEASANT VALLEY BOULEVARD ALTOONA, PA 16602 JULY 12, 2016Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220To Whom It May Concern:Regarding Complaint ID [redacted] submitted on 6/22/16 by [redacted], below is my response.Ms. [redacted] purchased a 2008...

Dodge Nitro from our dealership on 2/24/16 for $6980 not the $10,000 she is claiming. The vehicle did come with a three month or 4500 mile powertrain warranty which, indeed, expired when the problem came to be. We explained to Ms. [redacted] that we would contact [redacted] Warranty Company on her behalf, which we did, but [redacted] would not make any exceptions. We then received a call from the garage stating the water pump had failed and Ms. [redacted] kept driving the vehicle which caused more damage resulting in blowing the head gaskets. After my conversation with the garage, I received a call from the customer and was sworn at, called names and threatened. I hung up the phone; I wasn't going to listen to her vulgarity. Two days later her father came to our dealership asking if there was anything we could do to help. I told him I would speak with the owner, explain the situation and see if we could help. After speaking with him, he was willing to help with $500-$600 of the total bill which is $1500. I called the father and told him what we were willing to do. He thanked me and appreciated the help since he was the one who was going to have to pay.I'm a single father and can appreciate the frustration of something this unfortunate.But I think we have been more than fair. Also, we can't control how much money Ms. [redacted] pays for a rental car.Sincerely, Thomas M[redacted]Manager

STARTER CARS 1668A EAST PLEASANT VALLEY BOULEVARD ALTOONA, PA 16602 JULY 12, 2016Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220To Whom It May Concern:Regarding Complaint ID [redacted] submitted on 6/22/16 by [redacted], below is my...

response.Ms. [redacted] purchased a 2008 Dodge Nitro from our dealership on 2/24/16 for $6980 not the $10,000 she is claiming. The vehicle did come with a three month or 4500 mile powertrain warranty which, indeed, expired when the problem came to be. We explained to Ms. [redacted] that we would contact [redacted] Warranty Company on her behalf, which we did, but [redacted] would not make any exceptions. We then received a call from the garage stating the water pump had failed and Ms. [redacted] kept driving the vehicle which caused more damage resulting in blowing the head gaskets. After my conversation with the garage, I received a call from the customer and was sworn at, called names and threatened. I hung up the phone; I wasn't going to listen to her vulgarity. Two days later her father came to our dealership asking if there was anything we could do to help. I told him I would speak with the owner, explain the situation and see if we could help. After speaking with him, he was willing to help with $500-$600 of the total bill which is $1500. I called the father and told him what we were willing to do. He thanked me and appreciated the help since he was the one who was going to have to pay.I'm a single father and can appreciate the frustration of something this unfortunate.But I think we have been more than fair. Also, we can't control how much money Ms. [redacted] pays for a rental car.Sincerely,
 
Thomas M[redacted]
Manager

Review: I bought a car from Starter Cars that broke down from a bad water pump, but I didn't realize it at the time. Then the bad pump warped the head, which means it needs a costly repair. I bought the car on 2/24/16. It broke down on 5/27/16. It had a three month warranty. They refuse to honor the warranty, so my dad said he would pay for it, but it has been sitting in their garage for almost a month now, and they haven't fixed it. I asked them to hurry because I'm paying for a rental car and have spent over $1000 on that, but now they are taking their time. First they said they would fix the water pump and serpentine belt, because the warranty only expired 3 days prior, but once they found the pump had warped the head, they refused to fix anything. In my opinion, they sold me the car with a bad water pump because it can take months for them to warp the head. I feel it is their responsibility to honor the warranty and just fix the car. I have called several times and they refuse to answer my calls, or call me back. My father, my mother, and my aunt have all tried to talk to them to resolve this issue, and they refuse to answer any of their calls or emails. I am a young, naive, single mother and don't know much about cars. I feel they took advantage of me through the whole process, and now they are telling me that it was my fault the car broke down and they refuse to do anything to help. They sold me a lemon, and are sticking me with it. The price was outrageous to begin with, but I needed a car. Is there anything you can do to help?Desired Settlement: I would like them to honor the warranty and fix the car. I cannot afford to keep paying for a rental car, and I cannot afford the repairs and I would like it done as soon as possible. Thank-you.

Business

Response:

STARTER CARS 1668A EAST PLEASANT VALLEY BOULEVARD ALTOONA, PA 16602 JULY 12, 2016Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220To Whom It May Concern:Regarding Complaint ID [redacted] submitted on 6/22/16 by [redacted], below is my response.Ms. [redacted] purchased a 2008 Dodge Nitro from our dealership on 2/24/16 for $6980 not the $10,000 she is claiming. The vehicle did come with a three month or 4500 mile powertrain warranty which, indeed, expired when the problem came to be. We explained to Ms. [redacted] that we would contact [redacted] Warranty Company on her behalf, which we did, but [redacted] would not make any exceptions. We then received a call from the garage stating the water pump had failed and Ms. [redacted] kept driving the vehicle which caused more damage resulting in blowing the head gaskets. After my conversation with the garage, I received a call from the customer and was sworn at, called names and threatened. I hung up the phone; I wasn't going to listen to her vulgarity. Two days later her father came to our dealership asking if there was anything we could do to help. I told him I would speak with the owner, explain the situation and see if we could help. After speaking with him, he was willing to help with $500-$600 of the total bill which is $1500. I called the father and told him what we were willing to do. He thanked me and appreciated the help since he was the one who was going to have to pay.I'm a single father and can appreciate the frustration of something this unfortunate.But I think we have been more than fair. Also, we can't control how much money Ms. [redacted] pays for a rental car.Sincerely, Thomas M[redacted]Manager