August 7, [redacted] *** [redacted] ***RE: Work Order *** Dear Ms [redacted] ,I apologize for not addressing this matter soonerI spoke with the technicianHe informed me the photo cell itself appeared to be held together by tape and he recommended replacing the photo cellsHe said that option was declinedAfter the replacement recommendation was declined, our technician should have called our office for advice before working on the photo cell that appeared to be held together by tapeHe made a poor decision to work on the photo cell and an even poorer decision to tape it to the bracket.You have every right to be dissatisfied with the service you received that dayI am glad you were able to fix the problem yourselfWe refunding the entire service fee, $92.07, and a check for that amount is enclosedI hope you will reconsider using us for future garage door service needs.Best Regards, David P [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 7, 2016[redacted]RE: Work Order [redacted] Dear Ms. [redacted],I apologize for not addressing this matter sooner. I spoke with the technician. He informed me the photo cell itself appeared to be held together by tape and he recommended replacing...
the photo cells. He said that option was declined. After the replacement recommendation was declined, our technician should have called our office for advice before working on the photo cell that appeared to be held together by tape. He made a poor decision to work on the photo cell and an even poorer decision to tape it to the bracket.You have every right to be dissatisfied with the service you received that day. I am glad you were able to fix the problem yourself. We refunding the entire service fee, $92.07, and a check for that amount is enclosed. I hope you will reconsider using us for future garage door service needs.Best Regards, David P[redacted]
August 7, [redacted] *** [redacted] ***RE: Work Order *** Dear Ms [redacted] ,I apologize for not addressing this matter soonerI spoke with the technicianHe informed me the photo cell itself appeared to be held together by tape and he recommended replacing the photo cellsHe said that option was declinedAfter the replacement recommendation was declined, our technician should have called our office for advice before working on the photo cell that appeared to be held together by tapeHe made a poor decision to work on the photo cell and an even poorer decision to tape it to the bracket.You have every right to be dissatisfied with the service you received that dayI am glad you were able to fix the problem yourselfWe refunding the entire service fee, $92.07, and a check for that amount is enclosedI hope you will reconsider using us for future garage door service needs.Best Regards, David P [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 7, 2016[redacted]RE: Work Order [redacted] Dear Ms. [redacted],I apologize for not addressing this matter sooner. I spoke with the technician. He informed me the photo cell itself appeared to be held together by tape and he recommended replacing...
the photo cells. He said that option was declined. After the replacement recommendation was declined, our technician should have called our office for advice before working on the photo cell that appeared to be held together by tape. He made a poor decision to work on the photo cell and an even poorer decision to tape it to the bracket.You have every right to be dissatisfied with the service you received that day. I am glad you were able to fix the problem yourself. We refunding the entire service fee, $92.07, and a check for that amount is enclosed. I hope you will reconsider using us for future garage door service needs.Best Regards, David P[redacted]