On July 3rd our technician cleaned drain line and installed water valve on Whirlpool refrigerator owned by Jason Bond in Simi Valley, he charged the client $for the job performedThe customer signed our invoice, acknowledging that the repair was done to his satisfaction and paid in full with the checkShortly after our technician left his home Jason Bond called our office and accused our technician of not installing the right partThe customer does not have appliance repair experience nor technical knowledge to draw such conclusionsThe refrigerator is working normally as it shouldWe instructed the technician to call unhappy customer, arrange exchange our part (water valve) for his checkJason Bond refused to do thatHe demanded his check to be returned via mail and threatened to file Revdex.com complaintWe instructed the technician to mail his check back to the customer, which he did on July 4thThe customer would put stop payment anyway on his checkThe customer called us times during period July 4- July 7, most of the time after hoursHis calls are in our telephone ID memoryOur office representative spoke with him times, politely explaining MrBond that the check was mailed to him and we do not have intentions to cash his checkThe customer could not understand our explanations and repeatedly asked for his check to be returnedIn our office clerk opinion he was under some kind of influence or mentally unstable at the moment.The check was returned, the customer kept our expensive part, enjoyed our free labor and accused us of stealingNo further comments
On July 3rd our technician cleaned drain line and installed water valve on Whirlpool refrigerator owned by Jason Bond in Simi Valley, he charged the client $for the job performedThe customer signed our invoice, acknowledging that the repair was done to his satisfaction and paid in full with the checkShortly after our technician left his home Jason Bond called our office and accused our technician of not installing the right partThe customer does not have appliance repair experience nor technical knowledge to draw such conclusionsThe refrigerator is working normally as it shouldWe instructed the technician to call unhappy customer, arrange exchange our part (water valve) for his checkJason Bond refused to do thatHe demanded his check to be returned via mail and threatened to file Revdex.com complaintWe instructed the technician to mail his check back to the customer, which he did on July 4thThe customer would put stop payment anyway on his checkThe customer called us times during period July 4- July 7, most of the time after hoursHis calls are in our telephone ID memoryOur office representative spoke with him times, politely explaining MrBond that the check was mailed to him and we do not have intentions to cash his checkThe customer could not understand our explanations and repeatedly asked for his check to be returnedIn our office clerk opinion he was under some kind of influence or mentally unstable at the moment.The check was returned, the customer kept our expensive part, enjoyed our free labor and accused us of stealingNo further comments