Starwood Hotels & Resorts Worldwide, Inc.

To whom it may concern, please see the following correspondence which we have had with the guest;
From:" lang="EN-US"> WP, Consumer Affairs Sent: June 19:01To: *** ***Subject: RE: Your comments forwarded to the Revdex.com
Hi *** ***,
I hope that all is well with youThank you for your patience while I was reviewing this further
First of all, I want to extend our apologies once again for the frustration this caused you personallyAs a pet owner, I can understand the distress the situation caused youThe hotel is also concerned to learn of the level of distress this has caused
On the evening this transpired, the decision to remove your dog was made due to the high number of concerns received from other guestsSeveral attempts were made to call the phone number provided without success; I have also attempted to call this number unsuccessfullyI have also reviewed the pet waiver form to ensure appropriate protocol was followedNumber lists that complaints may be handled at the management discretion which is why this decision was madeIt certainly is nothing that we take pleasure in doing as we understand the distress this may cause youI’m however glad to see that the management personally kept an eye on your pets during this time to ensure their wellbeing
Having connected with the hotel, it’s our understanding that a decision was made by the hotel to request that you leave with the help of law enforcementDecisions such as these do not reflect a personal and positive connection and is not the relationship we endeavour to promote. This hotel is a franchised property, which is independently owned and operated, and utilizes the Four Points by Sheraton trademarks and logos pursuant to a License AgreementNeither Starwood Hotels & Resorts nor its subsidiaries or affiliates, including the licensor, has any ownership interest or day-to-day control over the operations of this HotelThe management of the hotel has shared that this was a decision which they felt was in the best interest of the safety and security of their staff and guestsWe expect our guests to behave in a manner consistent with our service promises and hope we may continue with a positive relationship between us moving forward
We appreciate that you have taken the time to share all of your comments with usHaving reviewed the information provided, our understanding is the USDadditional fee was not charged nor the 2nd night of your reservationWhilst remaining sympathetic to your concerns, we do believe the hotel has acted out of good faith and must decline extending any gestures of goodwill.
*** ***, I appreciate the opportunity to review all of the comments sharedWe hope you will consider returning to us as we are confident that your next stay will be pleasurable in every aspect
Sincerely,
***
(*** *** ***
Consumer Affairs, Executive DivisioN
From: *** ***
Sent: June 19:10To: WP, Consumer AffairsSubject: Re: Your comments forwarded to the Revdex.com
Hi ***,
That is GREAT news! Thank you for helping us with this upsetting matter.
Sincerely,
*** ***
Sent from my iPhone
On Jun 25, 2014, at 12:PM, "WP, Consumer Affairs" wrote:
Hi *** ***,
Thank you for your response, I hope you are having a wonderful day so far
You are most welcome; thank you for sharing the name of the distinctive hotel with usWe always welcome receiving feedback from our valued guests; without input such as yours we may miss opportunities for valuable improvements
We have shared your feedback with the management of the hotel and will be examining this internally together with themYour patience and understanding is appreciated through this time; please do not hesitate to reach out to us in the meantime if you have any questions or concerns
*** ***, I hope you have a wonderful afternoon ahead
Sincerely,
***
*** *** ***
Consumer Affairs, Executive DivisioN
From: *** *** Sent: June 16:07To: WP, Consumer AffairsSubject: Re: Your comments forwarded to the Revdex.com
Hi Chris,
Thank you so very much for following up on this matter.
The hotel information is: Four Points Sheraton, ** *** *** *** ** ***.
Please let me know of I can help with anything else.
Thank you,
***
Sent from my iPhone
On Jun 25, 2014, at 10:AM, "WP, Consumer Affairs" wrote:
Dear *** ***
I hope that all is well and that you are having a wonderful day so farThank you for taking the time to personally connect with the Revdex.com in relation to your experience with one of our distinctive locationsI appreciate that this has been brought to our attention and the opportunity to review your comments further
I was concerned to learn of your experience with this locations pet policy as well as your interactions with members of staff. I understand the frustration this experience may have caused and the impact that it has had on your view of our services
We would be happy follow up on this with the hotel however we were unfortunately unable to determine which location this may be in reference toIt would be much appreciated if you could share this with us, so we may follow up on this further
*** ***, we appreciate that you have brought this to our attention for further reviewI remain at your disposal and look forward to hearing from you
Sincerely,
***
*** *** ***
Consumer Affairs, Executive DivisioN

Complaint: ***
I am rejecting this response because:
The matter still has not been resolved yetIt actually got worst as there are now two (2) charges on my account for the same amountBoth charges needs to be reversed ASAP
Sincerely,
*** ***

Dear Ms***,
Thank you for taking the time to connect with Starwood Hotels & Resorts Worldwide, IncThrough the Revdex.com, your concerns have been brought to our attentionPlease accept our apology for your recent experience with the forfeiture of your Starwood Preferred
Guest Starpoints
We are sorry for the disappointment you have shared and your feedback is understandableOn your behalf we have reviewed your Starwood Preferred Guest membership and the Customer Service file opened on your behalfWhilst we fully appreciate your concerns, we must operate within certain guidelines to ensure all our guests are treated equallyIn view of your continued disappointment, your concerns have been reviewedAlthough we appreciate your sentiments, we consider that the gesture of half your Starpoints return is fair and reasonable
Respectfully, the terms and conditions of the Starwood Preferred Guest program do clearly state what happens at the expiry of an account and these were agreed to by yourself at the time of joining SPG
Ms***, we have shared your feedback with the appropriate teams within SPG for future consideration on program enhancementsWe do look forward to extending a warm welcome to you on your next stay with us
Best Regards,
Richard B***
STARWOOD PREFERRED GUEST EXECUTIVE OFFICE
GUEST EXPERIENCE INTELLIGENCE
T ###-###-#### F ###-###-####
STARWOOD HOTELS & RESORTS
*** *** ***, CONNECTICUT *** REFERENCE# ***

Dear *** ***
It was disappointing to learn that you did not accept the response provided to youI understand that *** *** from our SPG Moments Team has re-connected with you to request proof of the end date you have suggested, since all of our records and logs reflect that July 2nd, has always been the listed end dateRespectfully, without further documentation, and in understanding that our records reflect the end date being July 2nd, we must respectfully decline to extend any goodwill for this issue
However, this particular SPG Moment remains open to the public, so you may continue to bid, should you choose to do soThank you for your patience and understanding, and we wish you luck should you choose to continue bidding on this SPG moments package, or any other packages in the future
Best Regards,
*** ***
Consumer Affairs, Executive Division
Starwood Preferred Guest Executive Office
t ###-###-#### F ###-###-####
starwood hotels & resorts
One starpoint
stamford, CONNECTICUT
FILE: 2***

To whom it may concern, please see email sent to the guest:
From:
"sans-serif""> WP, Consumer Affairs Sent: June 18:28To: *** *** Subject: Your recent experience with the *** ***
Dear *** ***
I hope this email finds you well and that you are having a lovely dayYour feedback shared with the Revdex.com has been brought to our attentionWe appreciate the opportunity to connect with you
I was concerned to learn of your feedback relating to housekeeping as well as the charges pending on your credit cardThe impression this has left you with is not reflective of the renewing experience we wish for our guests to have at our *** locations
It’s our understanding that Mark N***, General Manager, has attempted to contact you directlyHe’d welcome the chance to speak with you and his hope is to restore your faith in our servicesHe may be reached on *** or ###-###-####
*** *** as one of our preferred members, I am grateful for the time you have taken to bring this to our attentionI truly hope that together with Mark you may resolve this positivelyI also hope we’ll have the chance to welcome you back to stay with us soon again
Sincerely,
(Ms) Christine N***
Consumer Affairs, Executive DivisioN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Chy Mitchell

From: WP, Consumer Affairs Sent: March
18:24To: Chy Mitchell
Subject: Your reservation inquiry for the Aloft Harlem
Dear MrsMitchell,
I hope this email finds you well and that you are having a wonderful dayThrough our internal channels, your concerns pertaining to the ‘Pay Your Birth Year’ promotion which you have kindly shared with the Revdex.com have been brought to our attentionAs a member of Consumer Affairs, Executive Division, I appreciate the opportunity to review the comments you have shared
I was sincerely sorry to learn that the Aloft Harlem was advertised as participating in the ‘Pay Your Birth Year’- promotionWe can certainly recognize your frustration when being advised differently and are most grateful that you have brought this to our attentionWe are working with our technical team to have this hotel removed from the promotion- website so we can avoid this from happening again; especially as I recognize that this was a disappointing experience for you
As you had shared an interest of staying with this hotel, may we kindly ask if you are still examining this possibility? If yes, please feel free to share your preferred dates with me and I would be happy to review the availability and rates together with youShould your stay be confirmed, it would be our pleasure to personally reach out to the management to ensure that you have a stay which truly reflects the typically consistent high level of service we offer
MrsMitchell, as new member of our distinctive Starwood Preferred Guest loyalty program, I’m disheartened that this has been your first interaction with us but do hope you may allow us the opportunity to regain your confidence and that we may still have the opportunity to welcome you to our worldwide locationsI remain at your disposal and look forward to hearing further from you
Refreshing regards,
Chris
(Ms) Christine Nilsson
Consumer Affairs, Executive DivisioN

Check confirmed sent on August 23, and can take up to weeks due to postal systemsWe have confirmed the check has not been returned to our offices for any reason

Complaint: ***
I am rejecting this response because:
I previously submitted a complaint to Starwood and was dealing with Richard B*** from consumer affairsHe had promised to refund night's rate to my credit card within 10-business days so I allowed the Revdex.com complaint to closeHowever, Starwood did not honor their promise after the complaint closedThis seems to be very fraudulent if they just want to delay the timing until the case closes and then not keep their promisesThis company seems very unprofessional as Richard B*** doesn't even read the emails communicated or knows the salutation of a customerThis has been a horrific experience and needs to be advised to the public mediaThe original complaint was as follows: I attended the *** *** *** *** Conference between June 12-this year and had a special rate ($USD/night + fees and taxes) for the *** *** Waterfront hotelThis rate applied to up to days before and after the conferenceOn Jan 19, 2016, I tried to book the dates online, but a defect on the Starwood reservation website didn't allow me to book the checkout on June 16thI immediately called the hotel and was transferred a few times before I reached the reservation desk (they have a very poor telephony workflow)I spoke with a female representative who instructed me to first book the hotel room with her at the regular price so that it doesn't get sold out and then she'll contact her group reservations department to correct the rate for me and have them call me back within weekI waited until Jan and still no call backSo I called the Starwood reservation department again and spoke with a male representative around 3:30PM MSTHe was rude, unhelpful and unprofessional on the callI was curious when Starwood started to have such low expectations of their staff so I asked to speak with a supervisorHe mumble some abusive words and laughed in the background and immediately I knew he was going to deliberately transfer me to a different line than my demandHe transferred me to a Spanish queue and I again, I explained the situation to the representative and asked her to transfer me to a supervisorBy the time I spoke with the supervisor, Brook, it was about 4:30PM MSTI explained the full situation to her and she said that the original representative who booked the hotel shouldn't have done so at the regular rate, but should have told me to try booking the discount rate myself online for the dates that were available for the special rate and then an extra date at the regular rateThen contact the group rates department to adjust the rate afterwardsHowever, Brook, the supervisor wasn't willing to assistI asked to speak with her manager regarding the terrible service and horrific experience with StarwoodBrook said that her manager is unavailable but will call me back within hours from Jan 28, 4:30PM MSTAgain, I still have not received any calls back from Starwood.Refund half of the hotel expenses paid
Sincerely,
*** ***

I have spoken with Mr*** regarding this concern previouslyHe accepted the responses I provided, but indicated he may follow up with other sources as he deemed appropriateI have re-connected with the guest to confirm our position:
"MARGIN: 0in 0in 0pt">Dear Mr.***,
Our offices have received of your recent complaint to the Revdex.comWhen we last spoke, I was under the impression this matter was sorted, so it is disappointing to see you do not feel this to be the caseTo confirm, the Revdex.com is not an authority to whom we reportTheir role is to try and advance marketplace trust by providing an opportunity to review and respond to guest concernsThey did share your complaint with us so that we could respond further
Based on our discussion, we did confirm that your account reflected accurate information at this time, and the correct*** were awardedWe have also resolved the concerns relating to the account belonging to the other Mr.***While I cannot continue to discuss personal details relating to another guest, the email you were forwarded did not confirm you were sharing the same home physical address on your accountsThere was a misunderstanding relating to which address in Toronto was being referred to, which was also resolved
Mr.***, your account security was not breached during this processOther information was merged into your *** account; this would not provide any guest access to your personal information Fortunately, the action did alert the other guest, which allowed us the opportunity to sort this matter out accordinglyInformation regarding your new account has been provided to you
With respect to your reservations, we were unable to locate any bookings created for ** *** *** *** in AprilWe also connected with the hotel management, who were unable to locate any reservation created, past or present, using your account or name at their propertyWithout any confirmation number or email confirmation, there is no cause to believe you would be charged by Starwood for any reservationIf this was not booked through Starwood directly, I cannot guarantee the same
We have extended 22,*** in goodwill for this, as well as the 2,*** in stay credit which expired due to inactivity on your previous accountRespectfully, we will decline to extend further goodwill at this timeHowever, we hope the *** you have been provided contribute towards a positive experience with us, wherever you choose to go
Mr.***, if there is anything further regarding this matter you wish to discuss, I am more than willing to do soPlease feel free to connect with me directly
Best Regards,
***
*** *** *** ***
*** ***
Starwood Preferred Guest Executive Office
t ###-###-#### F ###-###-####
starwood hotels & resorts
*** ***
*** *** ***
FILE: ***

Complaint: ***
I am rejecting this response because:
They need to post their parking rates clearly in an inconspicuous place
Sincerely,
*** ***

From: WP, Consumer Affairs Sent: Tuesday, July 08, 12:PM
/>
To: XXXXXXXXSubject: Your connection to the Revdex.com
Greetings MrXXXXXX:
Thank you for connecting with the Revdex.com regarding your experience with the *** *** ** *** *** *** Downtown
We can see that you spoke with *** in our Customer Service department on the 2nd of July, 2014. She has issued you a check in the amount of $USD, which is the amount you are disputing. Checks take approximately 2-weeks for delivery, though I can confirm the funds are forthcoming.
For your future stays, please note that each hotel will have individual parking policies. I strongly recommend that you take the time to review the hotel’s website, or connect with them personally to discuss any additional fees, policies, etc. This information is available to allow you to make the best decisions for your experience
We thank you for being a member since XXXXXXX. We look forward to offering you the simple comfort of a *** *** by Sheraton very soon
With Kind Regards,
*** ***
Consumer Affairs, Executive Division
t ###-###-#### F ###-###-####
*** *** * ***
*** ***
*** *** ***
*** ***

To whom it may concern, please see below response to the guests complainThe guest has also emailed us separately to express a request to only connect through the Revdex.comThe guest has however been provided with our direct contact details if needed;
Dear MsFilippi,
Thank you for sharing further regarding your experience with the *** *** Airport at Cascade Station; I appreciate the opportunity to review the comments you have shared
First of all, please accept my sincere apologies if reaching out to you via both the Revdex.com as well as via email caused you any disappointmentAs your personal contact details were provided on the Revdex.com, we wanted to take the opportunity to connect with you personally as well but respect if your preference is to only connect through the Revdex.com moving forward
Whilst we appreciate the comments you have shared, we do believe that the gestures of goodwill offered (3,Starpoints along with the voucher for a future stay at the *** *** Airport at Cascade Station) are just and fairThese Starpoints can be used with any of our locations worldwide thus allowing you the opportunity to have separate return stays; one with a property of your choice and one with the *** *** Airport at Cascade Station
If you’d like our assistance with cancelling your stay with one of our distinctive locations in Chicago, we would be happy to try to help if you wishWe were able to locate reservation *** which we believe may be your reservation, however if you could kindly reconfirm it would be most appreciated
MsFilippi, your present feelings are appreciated; however, I do hope that you will not judge us solely on the basis of this particular experience. We do hope you will choose to stay with us again and we are confident that your next stay will be pleasurable in every respect
With warmest regards,
Chris
(Ms) Christine Nilsson
Consumer Affairs, Executive DivisioN

">We have spoken to *** *** and have confirmed a reservation for him for 6/23/12-6/30/at the *** *** *** in *** *** **, which is his home resort.
Always a pleasure,
*** *** ***
Consumer Affairs Specialist
* *** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***

This file was responded to by asking the guest which hotel this was in reference to and offering assistance directly with our office

To whom it may concern, we have previously been in contact with this guestA follow up email has been sent to the guest today, please see below:
From:"> WP, Consumer Affairs Sent: May 18:44To: '***Subject: RE: Your connection with the office of *** *** *** Dear *** ***, Thank you for your follow up email to ***It’s my pleasure to respond on behalf of *** as well as to your Revdex.com complaintAs our office has the privilege to speak on behalf of the CEO’s office, I have removed him from this threadIt’s regretful that you do not agree with the steps taken by ***We have had the opportunity to review the footage recorded by the hotel and recognize why there was a concernShould there be a similar situation in the future, we would encourage you to speak with the hotel firstAn alternative approach may be found which may be appropriate for all involved parties*** ***, whilst remaining sympathetic to your concerns, we do believe the right steps have been taken at this timeThe room was inspected not only for bed bugs, but also for other insects, with negative findingsWe hope you may find what may have caused the symptoms you have describedAlthough I understand that your relationship with this hotel has been impacted, it’s my genuine hope that you may still consider our many other hotels for your future travelsSincerely, Chris (Ms) Christine N*** Consumer Affairs, Executive DivisioN From: Andrea Sent: April 04:40To: WP, Consumer AffairsCc: CEOSubject: Re: Your connection with the office of *** *** *** *** Dear *** *** Your response is as inappropriate as your staff at the *** Hotel in Minneapolis It is surprising that you write to me and state that CCTV footage supports I was showing my “upper right leg,” in the lobby of your hotel I had pants on that evening as I was going out to dinner and as I previously stated, the bites were on my FLANK, the area of my waist and around to my back There was never any exposure to my legs or any private area I lifted my blouse up ever so slightly to show your staff the bites I never said they were “bed-bugs,” I stated they were bites There are other bugs besides bed bugs It is appalling to me the accusations you have made to me yet again, your customer I will be contacting the Revdex.com tomorrow I suggest you take another look at that tape The poor management does not seem to stop at the hotel Really, really bad business *** *** Respectfully, *** *** *** *** On Apr 28, 2016, at 12:PM, Executive Consumer Affairs wrote: Dear *** *** Thank you for your patience as I look into this matter Please know that I have spoken with the hotels Management teamWe have discussed the series of events from the night you were at the hotelIn discussing this with them, I can see where their story coincides with what you have sharedThere are also some inconsistencies between what you have shared and what the hotel has shared In relation to the bed bug bites, please know that I have seen the pest control reportThe room was inspected by a professional pest control inspectorThey have determined bed bugs are not present in the roomWhile I cannot dispute whether or not you experienced bed bug bitesThe hotel Management has exercised due diligence in confirming your room was not the source From your original e-mail, it was shared that you had difficulties with Jen at the hotelAfter speaking with Management, it has been shared that there were some inappropriate confrontations between yourself and the hotel staffThey have advised our office that you exposed yourself at the Front DeskCCTV footage supports this claimIn the video, it is clear you are showing your upper right legHowever, from my understanding, this was still an unsolicited action and is being viewed as inappropriateWhen you called Jen up to your room, she advised there was a similar inappropriate incident there as well *** *** we appreciate that you have the right to discuss your concerns with the hotelHowever, the behavior exercised is not consistent with that of our valued SPG membersWe would ask that you express your concerns in a polite and professional manner going forward We hope that your next experience with us is much more positive as well professionally courteous Best Regards, *** *** EXECUTIVE CONSUMER AFFAIRS
Previous Reply Follows: ----------------------- Dear *** *** Thank you for taking the time to connect with the office of *** ***, Chief Executive Officer for Starwood Hotels & Resorts Worldwide, IncOn behalf of Mr***, please accept our apology for your recent experience with The *** Minneapolis We understand that you are upset over the what you faced at the hotelFrom what you have shared, it appears that *** *** was out of line in how she addressed youIt also appears that there may have been bed bugs in your roomTo add to that, when you were changed rooms, the closet was dirtyIt is understandable as to why you would be upset by this *** ***, at this time we want to make sure this situation is fully researchedI have reached out to the management team at The *** Minneapolis on thisIt is my hope to better understand what happened from their perspective as wellFrom their I will return to you and we will resolve this matter appropriately I see you are a Gold Member with Starwood Preferred GuestYour continued loyalty is greatly appreciatedHopefully your next experience with us is much more positive Best Regards, *** *** EXECUTIVE CONSUMER AFFAIRS

Complaint: ***
I am rejecting this response because: the same reasons from before My position will not change and I will not accept your "no return of points" decision This will have to remain an unresolved issue I faithfully earned these points my using my starpoints credit card and I could have used many other cardsI even paid an annual fee when I didn't need to in order to earn these points. I paid for them and should be reimbursed or given back my points. I expect that I should receive all our points for our future travel. I planned on using the remaining points this summer since my youngest child is now old enough to travel and my wife is now healthy enough for us to travel. We paid for them, not to be taken from us without any contact from SPGIf they want to keep them, then they should pay me for the 17,+ points, that they stole from us Now my wife and I can't take our vacation because they cheated us out of our points that we earned faithfully.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am sorry, I do not accept this decision and will only accept if my starpoints are returned for the reasons that I previously stated I earned the points I was not able to use due to my wife's high risk pregnancy until nowI paid an annual fee to earn them and I did not have to I spoke to a rep to advise of my issue and they said that as long as I go into my account during this time, I would not lose them I was given incorrect informationThese are my points that I earned in good faithI was looking forward to using themI am not going to purchase points and use purchased points because as far as I'm concerned, I already purchased them by using a card that I didn't have to and pay the annual fee These points were mine that I earned and they were stolen from me I do not accept your decision and you will have to leave this as complaint that was not resolved because I do not accept any resolution except my returned points
Sincerely,
*** ***

From: lang="EN-US"> *** *** *** Sent: December 16:39To: *** *** *** Subject: Your recent experience with the *** *** ***
Dear Mr***,
Thank you for taking the time to connect with the Revdex.com regarding your recent stay with the *** *** ***On behalf of the Executive Office, please accept our sincere apologies for the inconvenience your stay caused
I was concerned to learn of the challenges you had with receiving a late check-out until This is a guaranteed benefit for our *** members at all of our hotels, which are not resort, conference and/or convention destinationAs *** *** Hotel is not such a location, your request should have been honoured
We have shared your feedback with the hotel and it’s my understanding that *** ***, Front Office Manager has emailed you personallyWe hope you have accepted her sincere apologiesShe is following up with the associate in question to enforce this guaranteed benefit for our *** members
Mr***, next time your plans bring you to one of our connected locations, please do let me knowIt would be my pleasure to follow up with the hotel of your choice to ensure you have a stay reflective of the high service we can offer
Sincerely,
*** *** ***
Consumer Affairs, Executive DivisioN

Please find below copy of the email sent to *** *** on the 14th of July in regards to the gesture of goodwill offered:
We apologized for any misunderstandingBased on this, we have offered to double up the amount *** *** was formerly offered*** *** hang up on me before I could confirm her acceptance of the offerAt this point, and based on the nature of her concerns, we are not in a position to extend a higher amount of points as gesture of goodwill
From: V** *** *** Marlous Sent: July 18:41To: ***Subject: Starwood Hotels and Resorts, Reference : 2***
Dear *** ***
Thank you for contacting Starwood Hotels and Resorts Worldwide Corporate Customer Services departmentWe are always glad to hear from our guestsI regret it was this circumstance that prompted you to contact usI sincerely apologize for the difficulties and frustrations you experienced with your reservations for *** *** *** *** *** ***
Because your reservation was made back in November we no long have access to the details to review what exactly transpired during the callOur reservation agents are trained, and are very knowledgeable of our reservations system and the properties they sellThrough phone monitors and other safeguards, we strive to provide the customer service our guests have come to know and expect from Starwood propertiesWith this in mind I can only assume a misunderstanding occurred
As an spg Gold member you are entitled to the following benefits:
Hotels do make exceptions and can choose to give guests club access, but this is subject to availability and for your stay the hotel is sold out for most of their room types make it more difficult to make an exception for youAs a onetime goodwill gesture to try and regain your confidence in our services I would like to offer you StarpointsPlease let me know if you would like me to go ahead with this
I do apologize that your stay with us was marred by this experienceWe are an ever changing industry and always take all notes and concerns to improve the services we provide to our guests
MsLeahy, thank you for your patience. Please know that your comments are important to usWe look forward to welcoming you to a Starwood location soon so that we may display the type of hospitality and service we are certainly capable of delivering
Regards,
Marlous *** *** St***
Corporate Customer Service