Starworth Financial Service

I had a terrible experience buying a car from John Hine Mazda( Mission Valley)Below is a run down of how badly every thing went and how little they care about the customer at this dealershipTip: Not matter what they tell,you always get your car inspected by a 3rd partyBuy at your own risk on 6/7/we went to test drive a Ford Fusion at John Hine MazdaAfter the test drive we agreed on a price and I would come back to get a purchase contractThe Salesman Michael W, gave me a purchase order with a wildly different purchase price and devalued trade-inI felt that he was trying to rush me into signing a bad contractHe gave me the wrong documents iI asked for on purposeTried to rush me into signing a contract that he knew was not correctHad to go back to the dealer and ask for the correct documents and would no longer deal with Michael W because of his very sleazy sales tactics.In my brief dealing with the salesman Michael W I felt he was trying to squeeze every dollar out of me he could and it was very uncomfortable I asked them what kind of inspection they perform on their used cars and was told they did a very comprehensive point inspection of all cars and that my car was in near perfect condition (which was not the case) On 6/9/took the car to 3rd party for a used car inspection, and came to find significant damage to the splash guard on the undercarriage, which had bolts sheared on and bentUpon a subsequent inspection at the dealership they also came to determine that right rear suspension link was also bent and damage We took car back to dealership and told them about the damage and was told by Michael T that they would repair the damage to the undercarriage free of charge They said it should take about an hour or so, if they had the partif not they would order the part and car would be ready the next dayWe were given a loaner car on 6/10/Spoke with Francisco in the service dept he seemed to have no idea about the car or if anyone was working on itHe said he would call me backHad to call him again a few hrs later and he said they would order part today and install next day 6/11/called service dept and spoke with David and was told that they would order part and that I would probably be ready Monday 6/13/called and spoke with Jerry (service manager) and was told that wrong part was sent and that they would re-order and have car ready Tuesday 6/14/called and spoke with David V was told again that wrong part was sent and they would re-order and have car ready 6/15/called and spoke with Francisco in service deptand was told car was readyYay! (Wrong!) My wife went to go pick up the car and she asked them to put the car on the lift so she could inspect repairsTo her dismay not only was the damaged splash guard NOT replaced it was no even installedThe engine would have been exposed to damage from rocks and road debris if she would have taken them at their word and drove off with the car in that condition The service tech Francisco told her that it was a miscommunication and that they would have it ready Thursday 6/16/ 6/16/received a call from Francisco and was told the car was repaired and ready for pick up again Wife went to dealership to pick up the car and on inspection found that never replaced the damaged splash guard and just add a few screws to the ones that were missing Finally being ffrom days of either gross incompetence, apathy or a combination of both we decided we would just take the car and at our own expense have it repaired at a different more reputable dealership 6/20/received a call from Adam M the GM and relayed to him the terrible experience we’ve had at his dealershipHe sounded apologetic but not too concerned over what happened, he even defended his salesman actions into misleading us about the purchase contract He said he would talk to all those involved and would call me back the next day 6/25/have not heard back from Adam M (gm)or anyone else from Joh Hine Mazda with an apology or corrective actions they would preform to fix these problems I feel that at John Hine Mazda (mission Valley) they believe that their bottom line is much more important than customer serviceI would tell anyone that I know or who are reading this review, stay as far away from this dealership as possibleAlso if you do buy a used car from them please do 3rd party inspection before signing anything! Buy at your own risk!

This is [redacted] Complaint # [redacted] So the Dealership where I purchased the vehicle from was (John Hine Mazda) Address is (Camino Del Rio South San Diego CA 92108) Phone # 619-297-

Any warranty work must be pre authorized by the manufacturerAs an authorized Mazda Dealer we are empowered to approve warranty repairs that fall within the guidelines of the manufactures warrantyWe are not authorized to approve any repairs that are performed at another repair facilityAs a authorized Mazda repair facility we are required to return all defective partsWe are not aware of any law that requires the manufacturer to pay for warranty work that is performed out side of an authorized Mazda Dealership Sincerely, [redacted] General Manager John Hine Mazda [redacted]

To whom it may concern, Vehicle, [redacted] , was brought into our shop under the Name of [redacted] on November 09, Apparently, the customers Independent Mechanics recommended that the vehicle go to the Dealer because they could not make a proper repair to fix their problemTheir mechanic replaced a transmission solenoid that did not fix their problem and charged them $528.00.We found Diagnostic Trouble Code #Pstored in the Power Train Control Module and obtained authorization from Mazda Technical Hotline to replace the Transmission Control Module that is covered under the Manufacturer’s Positive Zero Emissions WarrantyThe vehicle left our repair facility with the proper repair.When the customer asked Service Advisor, [redacted] , if the solenoid would have been covered under the same warranty, [redacted] researched the issue and found that it would have been replaced if it was determined to have been the root cause of the vehicles malfunctionThe customer was instructed that any consideration for reimbursement of repairs done outside of a Mazda Dealership must be submitted to Mazda CorporationI called The Department of Consumer Affairs, Bureau of Automotive Repair, on 12/20/and asked them what recourse the customer hadThey stated that the Independent Repair Facility was responsible to notify the customer prior to making repairs that the repairs could be covered by the Manufactures Warranty and that they should consult the ManufactureIf the Independent Repair Facility made repairs to a vehicle that should have been covered by the Manufactures Warranty, the customer can file a complaint with the BARThe BAR will investigate and recommend that the Independent repair facility reimburse the customer if the repairs should have been made at an authorized Dealership and if the Manufacturer is refusing to reimburse the customerIf the Independent Repair Facility refuses to comply with the BAR, the BAR will recommend that the consumer sue the Independent repair facility for their money back Sincerely, [redacted] , Service Manager, John Hine Mazda

My name is *** *** and I am The *** *** here at *** *** ***I have read your complaint both when you sent it directly to me and in this Revdex.com complaintI understand that it would be desirable to just repair the tire with a plug but we would not repair that tire due to the
liabilityThe manufacturer of the tire on your car will not warranty that tire if it is plugged because it is a speed rated tireI have attached a handout that outlines under what circumstances we will not repair a tireWe did not offer a tire repair because it is not something we would doAs stated on the flyer that we showed the customer... "We will never repair and re-install a tire that has a speed rating voided by the Tire ManufacturerUsing a tire on your vehicle that has a lower speed rating than the vehicle Manufacturer recomends can cause unsafe conditions during steering and braking." I hope you can understand our position on tire repairs due to the liability involvedWe would never compromise safety by making an unsafe tire repairWe researched the tire rack website and looked up your tire and it shows that the speed rating is voided if the tire is repaired.I appologise for the misunderstanding and will reset the tire pressure indicator light at no charge of courseJust know that it can only be reset if the original full size tire is on the vehicleI am assuming that the tire with the nail or screw in it was repaired by someone that was un aware of the warranty situation or did not need to be repairedPLease contact me directly and I'll set a time for you to bring it by or you can just bring it in and ask for *** *** our *** *** is not the Manager that you spoke with on August 12thThank you,
*** ***
*** ***
*** *** ***
***
***

Dear ***,
My name is *** *** and I am the General Manager here at John Hine MazdaI truly appologise for how your whole transaction with us was handledJust this morning, before I saw your complaint to the Revdex.com, it was brought to my attention that the refund amount
was not correct*** *** had passed on your voice mail to *** ***, our Service/Parts ManagerHe informed me of the problemSome of the parts were not special ordered and were mistakenly overlooked when the refund was processedI was told by *** that he left you a message today explaining that a refund for those parts will be issuedPlease call him back with your credit card information and we will issue the credit right awayHis phone # is ***Again I appologise for the inconvience.Sincerely,
*** ***
*** ***
John Hine Mazda
***

I had a terrible experience buying a car from John Hine Mazda( Mission Valley). Below is a run down of how badly every thing went and how little they care about the customer at this dealership. Tip: Not matter what they tell,you always get your car inspected by a 3rd party. Buy at your own risk.
on 6/7/2016 2015 we went to test drive a 2015 Ford Fusion at John Hine Mazda. After the test drive we agreed on a price and I would come back to get a purchase contract. The Salesman Michael W, gave me a purchase order with a wildly different purchase price and devalued trade-in. I felt that he was trying to rush me into signing a bad contract. He gave me the wrong documents iI asked for on purpose. Tried to rush me into signing a contract that he knew was not correct. Had to go back to the dealer and ask for the correct documents and would no longer deal with Michael W because of his very sleazy sales tactics.In my brief dealing with the salesman Michael W I felt he was trying to squeeze every dollar out of me he could and it was very uncomfortable.
I asked them what kind of inspection they perform on their used cars and was told they did a very comprehensive 120 point inspection of all cars and that my car was in near perfect condition (which was not the case)
On 6/9/2016 took the car to 3rd party for a used car inspection, and came to find significant damage to the splash guard on the undercarriage, which had bolts sheared on and bent. Upon a subsequent inspection at the dealership they also came to determine that right rear suspension link was also bent and damage.
We took car back to dealership and told them about the damage and was told by Michael T that they would repair the damage to the undercarriage free of charge. They said it should take about an hour or so, if they had the part. if not they would order the part and car would be ready the next day. We were given a loaner car.
on 6/10/2016 Spoke with Francisco in the service dept he seemed to have no idea about the car or if anyone was working on it. He said he would call me back. Had to call him again a few hrs later and he said they would order part today and install next day
6/11/2016 called service dept and spoke with David and was told that they would order part and that I would probably be ready Monday
6/13/2016 called and spoke with Jerry (service manager) and was told that wrong part was sent and that they would re-order and have car ready Tuesday
6/14/2016 called and spoke with David V was told again that wrong part was sent and they would re-order and have car ready.
6/15/2016 called and spoke with Francisco in service dept. and was told car was ready. Yay! (Wrong!)
My wife went to go pick up the car and she asked them to put the car on the lift so she could inspect repairs. To her dismay not only was the damaged splash guard NOT replaced it was no even installed. The engine would have been exposed to damage from rocks and road debris if she would have taken them at their word and drove off with the car in that condition.
The service tech Francisco told her that it was a miscommunication and that they would have it ready Thursday 6/16/2016
6/16/2016 received a call from Francisco and was told the car was repaired and ready for pick up again.
Wife went to dealership to pick up the car and on inspection found that never replaced the damaged splash guard and just add a few screws to the ones that were missing. Finally being fed-up from 12 days of either gross incompetence, apathy or a combination of both we decided we would just take the car and at our own expense have it repaired at a different more reputable dealership.
6/20/2016 received a call from Adam M the GM and relayed to him the terrible experience we’ve had at his dealership. He sounded apologetic but not too concerned over what happened, he even defended his salesman actions into misleading us about the purchase contract. He said he would talk to all those involved and would call me back the next day.
6/25/2016 have not heard back from Adam M (gm)or anyone else from Joh Hine Mazda with an apology or corrective actions they would preform to fix these problems.
I feel that at John Hine Mazda (mission Valley) they believe that their bottom line is much more important than customer service. I would tell anyone that I know or who are reading this review, stay as far away from this dealership as possible. Also if you do buy a used car from them please do 3rd party inspection before signing anything! Buy at your own risk!

To whom it may concern,
Vehicle, [redacted], was brought into our...

shop under the Name of [redacted] on November 09, 2016. Apparently, the customers Independent Mechanics recommended that the vehicle go to the Dealer because they could not make a proper repair to fix their problem. Their mechanic replaced a transmission solenoid that did not fix their problem and charged them $528.00.We found Diagnostic Trouble Code #P0753 stored in the Power Train Control Module and obtained authorization from Mazda Technical Hotline to replace the Transmission Control Module that is covered under the Manufacturer’s Positive Zero Emissions Warranty. The vehicle left our repair facility with the proper repair.When the customer asked Service Advisor, [redacted], if the solenoid would have been covered under the same warranty, [redacted] researched the issue and found that it would have been replaced if it was determined to have been the root cause of the vehicles malfunction. The customer was instructed that any consideration for reimbursement of repairs done outside of a Mazda Dealership must be submitted to Mazda Corporation. I called The Department of Consumer Affairs, Bureau of Automotive Repair, on 12/20/16 and asked them what recourse the customer had. They stated that the Independent Repair Facility was responsible to notify the customer prior to making repairs that the repairs could be covered by the Manufactures Warranty and that they should consult the Manufacture. If the Independent Repair Facility made repairs to a vehicle that should have been covered by the Manufactures Warranty, the customer can file a complaint with the BAR. The BAR will investigate and recommend that the Independent repair facility reimburse the customer if the repairs should have been made at an authorized Dealership and if the Manufacturer is refusing to reimburse the customer. If the Independent Repair Facility refuses to comply with the BAR, the BAR will recommend that the consumer sue the Independent repair facility for their money back. 
Sincerely,
[redacted], Service Manager, John Hine Mazda

Any warranty work must be pre authorized by the manufacturer. As an authorized Mazda Dealer we are empowered to approve warranty repairs that fall within the guidelines of the manufactures warranty. We are not authorized to approve any repairs that are performed at another repair facility. As a authorized Mazda repair facility we are required to return all defective parts. We are not aware of any law that requires the manufacturer to pay for warranty work that is performed out side of an authorized Mazda Dealership.
 
Sincerely,
 
[redacted] 
General Manager
John Hine Mazda
[redacted]

This is [redacted] Complaint #[redacted]
So the Dealership where I purchased the vehicle from was (John Hine Mazda) Address is (1545 Camino Del Rio South San Diego CA 92108) Phone # 619-297-4251.