Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just got done talking on the phone with [redacted] from Stat, who said she was the assistant managerAnd she informed me that Stat had an inquire from the Revdex.com and didn't I read my email from the Revdex.comI said that I didn't have any emails from the Revdex.com as yetI then asked her about providing the oxygen needs for my Mom and she said that as far as they were concerned my Mom had terminated the contract and found another provider here in TexasAnd they are not obligated to provide any oxygen needsI explained that the new provider would not take her on as a client because they would only get paid for month and then no pay for 2yrsAnd that my Mom has been paying for her oxygen needs now and we need them to do the right thing and send a concentrator and a portable concentrator or pay the new oxygen company for her needs hereShe then went into the fact that Mom was ONLY suppose to be visiting here in Texas, and I explained again that she is unable to travel and would need to stay here with me in Texas due to her health, and she shouldn't be punished for needing to live here nowShe then said because we sent the oxygen equipment back that meant we terminated the contractThat is a lie, we were told by Stat we had to send the equipment back and if not then Mom's credit card would be charged for the cost of both the portable and the home concentratorWe had to arrange for a home concentrator because the day she flew into Texas Stat still had not sent the home concentrator to my home and the Stat's home concentrator was not even delivered until after 8pm that night, so how was Mom suppose to breath without her oxygen until then? When I complained to Stat about the late delivery they got rude and told us to send their equipment back IMMEDIATELY or be charged.We had no idea that Stat billed only months to [redacted] so now any company can not get paid for taking on Mom's oxygen needs as their clientThat Stat is trying to make it seem like we canceled the contract when all we did was send back the equipment under their orders because they said we would be charged for the concentratorsThat they are suppose to send a paper [redacted] that says we canceled, we did not sign any paper that said we canceled, we only sent the equiptment back as they told us to do[redacted] said that she would talk to the owner of Stat and call us back tomorrow morningThen when I asked if that meant she would be sending the needed oxygen equipment, she said she was "terminating this phone call" and hung up.This is exactly how they act whenever we try and talk with themAnd this is why we have put in a complaint with Revdex.com and with [redacted] , we need help to get this resolved and Stat needs to not be able to treat another 80yr old Mom like this.I'm at a loss as to why Stat has correspondence from Revdex.com and we do notShe made it seem like it is all resolved and they are not going to do anything about providing my Mom's oxygen needs and Revdex.com should have told us about this all readyRegards, [redacted]
Mrs [redacted] (the patient)was traveling on vacation to TX from March 3, to March 16, The patient reserved and picked up a portable concentrator from STAT Medical Supplies on 2/27/ The home concentrator was shipped to TX on 2/25/ It is our policy to verify and maintenance all equipment prior to pickup or delivery and to assure that all are in excellent working condition, as with the case with these two units The family called us on 3/3/and stated they did not receive the home concentrator that was shipped We tracked the shipping and the package was out for delivery for that day It was delivered on the doorstep on 3/3/at 6:p.m Between the phone call from family member and delivery of our equipment, the patient took it upon themselves to go to another oxygen supplier and get set up with that supplier The family took it upon themselves to ship back the home concentrator to STAT, paid out of pocket for shipping, although a pre-paid shipping label was provided when STAT originally shipped the concentrator to TX They said they never opened the box, so we refunded back the shipping cost of $57.85.On 3/4/15, the family contacted our office by phone and stated they were set up with another local TX supplier and were sending back our equipment The patient was refusing our service when they sent back the equipment On 3/6/15, the daughter came into the office and returned the portable concentrator and stated they had another company in TX that was servicing her mother The daughter also stated that they had problems with the portable unit on the plane, at which time our certified technician took the unit and serviced it, but found it to be in excellent working condition, no problems were found No other communication on this matter until 3/19/when we received a call from the TX supplier demanding to speak with someone now and no one was available to take the call They were offered voicemail, but refused to leave a message, and stated STAT was responsible to pay them for servicing this patient I contacted [redacted] with [redacted] REF # [redacted] on 3/19/15, explained the situation to her and she took all information and stated she would get with her supervisor and return our call On 3/25/15, spoke with [redacted] at [redacted] and she stated per the supervisor that per [redacted] guidelines, if beneficiary wants local supplier in TX and has been set up, the new supplier can bill and receive payment from [redacted] Nothing legal that states old supplier is responsible for payment to new supplier since a full months of rental payments was not made The new supplier initiated the care of the patient by setting her up with equipment and solely is their responsibility for the continued care of this patient The TX supplier has the ability to check with [redacted] (Same and Similar) for rental months and choose to accept patient or not This supplier chose to assume care STAT Medical Supplies did no fraud or abuse in servicing this patient, it was solely their choice to seek oxygen services elsewhere in TX It is the new supplier in TX that is now responsible for continued care of service to this patient
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just got done talking on the phone with [redacted] from Stat, who said she was the assistant managerAnd she informed me that Stat had an inquire from the Revdex.com and didn't I read my email from the Revdex.comI said that I didn't have any emails from the Revdex.com as yetI then asked her about providing the oxygen needs for my Mom and she said that as far as they were concerned my Mom had terminated the contract and found another provider here in TexasAnd they are not obligated to provide any oxygen needsI explained that the new provider would not take her on as a client because they would only get paid for month and then no pay for 2yrsAnd that my Mom has been paying for her oxygen needs now and we need them to do the right thing and send a concentrator and a portable concentrator or pay the new oxygen company for her needs hereShe then went into the fact that Mom was ONLY suppose to be visiting here in Texas, and I explained again that she is unable to travel and would need to stay here with me in Texas due to her health, and she shouldn't be punished for needing to live here nowShe then said because we sent the oxygen equipment back that meant we terminated the contractThat is a lie, we were told by Stat we had to send the equipment back and if not then Mom's credit card would be charged for the cost of both the portable and the home concentratorWe had to arrange for a home concentrator because the day she flew into Texas Stat still had not sent the home concentrator to my home and the Stat's home concentrator was not even delivered until after 8pm that night, so how was Mom suppose to breath without her oxygen until then? When I complained to Stat about the late delivery they got rude and told us to send their equipment back IMMEDIATELY or be charged.We had no idea that Stat billed only months to [redacted] so now any company can not get paid for taking on Mom's oxygen needs as their clientThat Stat is trying to make it seem like we canceled the contract when all we did was send back the equipment under their orders because they said we would be charged for the concentratorsThat they are suppose to send a paper [redacted] that says we canceled, we did not sign any paper that said we canceled, we only sent the equiptment back as they told us to do[redacted] said that she would talk to the owner of Stat and call us back tomorrow morningThen when I asked if that meant she would be sending the needed oxygen equipment, she said she was "terminating this phone call" and hung up.This is exactly how they act whenever we try and talk with themAnd this is why we have put in a complaint with Revdex.com and with [redacted] , we need help to get this resolved and Stat needs to not be able to treat another 80yr old Mom like this.I'm at a loss as to why Stat has correspondence from Revdex.com and we do notShe made it seem like it is all resolved and they are not going to do anything about providing my Mom's oxygen needs and Revdex.com should have told us about this all readyRegards, [redacted]
Mrs [redacted] (the patient)was traveling on vacation to TX from March 3, to March 16, The patient reserved and picked up a portable concentrator from STAT Medical Supplies on 2/27/ The home concentrator was shipped to TX on 2/25/ It is our policy to verify and maintenance all equipment prior to pickup or delivery and to assure that all are in excellent working condition, as with the case with these two units The family called us on 3/3/and stated they did not receive the home concentrator that was shipped We tracked the shipping and the package was out for delivery for that day It was delivered on the doorstep on 3/3/at 6:p.m Between the phone call from family member and delivery of our equipment, the patient took it upon themselves to go to another oxygen supplier and get set up with that supplier The family took it upon themselves to ship back the home concentrator to STAT, paid out of pocket for shipping, although a pre-paid shipping label was provided when STAT originally shipped the concentrator to TX They said they never opened the box, so we refunded back the shipping cost of $57.85.On 3/4/15, the family contacted our office by phone and stated they were set up with another local TX supplier and were sending back our equipment The patient was refusing our service when they sent back the equipment On 3/6/15, the daughter came into the office and returned the portable concentrator and stated they had another company in TX that was servicing her mother The daughter also stated that they had problems with the portable unit on the plane, at which time our certified technician took the unit and serviced it, but found it to be in excellent working condition, no problems were found No other communication on this matter until 3/19/when we received a call from the TX supplier demanding to speak with someone now and no one was available to take the call They were offered voicemail, but refused to leave a message, and stated STAT was responsible to pay them for servicing this patient I contacted [redacted] with [redacted] REF # [redacted] on 3/19/15, explained the situation to her and she took all information and stated she would get with her supervisor and return our call On 3/25/15, spoke with [redacted] at [redacted] and she stated per the supervisor that per [redacted] guidelines, if beneficiary wants local supplier in TX and has been set up, the new supplier can bill and receive payment from [redacted] Nothing legal that states old supplier is responsible for payment to new supplier since a full months of rental payments was not made The new supplier initiated the care of the patient by setting her up with equipment and solely is their responsibility for the continued care of this patient The TX supplier has the ability to check with [redacted] (Same and Similar) for rental months and choose to accept patient or not This supplier chose to assume care STAT Medical Supplies did no fraud or abuse in servicing this patient, it was solely their choice to seek oxygen services elsewhere in TX It is the new supplier in TX that is now responsible for continued care of service to this patient