State Bicycle

Attn: Revdex.com,Thanks for the email.We are working with Mr [redacted] to resolve this matter amicably Action steps have been taken to do so We are replacing all damaged items at no cost to the customer as well as offering a generous store credit.Thank you

I made a purchase of a new bike on September 25th 2015, I received the product on October 2, After riding the bike miles (I use a GPS tracker during all my rides) the left crank arm feel off mid-ride; I contacted the company for warranty support figuring that they would be able to help me being that I had competed the purchase within the last days; they sighted that their warranty policy clearly states that in order to qualify for the warranty I was required to have the bike professional assembled while their marketing states: "ASSEMBLY: Ships 90% assembledWe strongly encourage having your bike professionally assembled." See: http://www.statebicycle.com/collections/fixed-gear/products/matte-black-on the FAQ section (not to mention that statement is buried) How can something that is a REQUIREMENT for warranty, be only encouraged? This feels like a loophole from a company who knows their product falls short

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is in fact resolved, I will consider this complaint resolved Regards, [redacted] ***

Attn: Revdex.com,Thanks for the email.We are working with Mr. [redacted] to resolve this matter amicably.  Action steps have been taken to do so.  We are replacing all damaged items at no cost to the customer as well as offering a generous store credit.Thank you.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is in fact resolved, I will consider this complaint resolved.
Regards,[redacted]

I made a purchase of a new bike on September 25th 2015, I received the product on October 2, 2015. After riding the bike 44 miles (I use a GPS tracker during all my rides) the left crank arm feel off mid-ride; I contacted the company for warranty support figuring that they would be able to help me being that I had competed the purchase within the last 30 days; they sighted that their warranty policy clearly states that in order to qualify for the warranty I was required to have the bike professional assembled while their marketing states:

"ASSEMBLY: Ships 90% assembled. We strongly encourage having your bike professionally assembled."

See: http://www.statebicycle.com/collections/fixed-gear/products/matte-black-5 on the FAQ section (not to mention that statement is buried)

How can something that is a REQUIREMENT for warranty, be only encouraged? This feels like a loophole from a company who knows their product falls short.

I made a purchase of a new bike on September 25th 2015, I received the product on October 2, 2015. After riding the bike 44 miles (I use a GPS tracker during all my rides) the left crank arm feel off mid-ride; I contacted the company for warranty support figuring that they would be able to help me being that I had competed the purchase within the last 30 days; they sighted that their warranty policy clearly states that in order to qualify for the warranty I was required to have the bike professional assembled while their marketing states:

"ASSEMBLY: Ships 90% assembled. We strongly encourage having your bike professionally assembled."

See: http://www.statebicycle.com/collections/fixed-gear/products/matte-black-5 on the FAQ section (not to mention that statement is buried)

How can something that is a REQUIREMENT for warranty, be only encouraged? This feels like a loophole from a company who knows their product falls short.

Attn: Revdex.com,Thanks for the email.We are working with Mr. [redacted] to resolve this matter amicably.  Action steps have been taken to do so.  We are replacing all damaged items at no cost to the customer as well as offering a generous store credit.Thank you.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is in fact resolved, I will consider this complaint resolved.

Regards,[redacted]