State Farm Insurance, Andrew Broombaugh

Complaint: [redacted] I am rejecting this response because:Even though the issue is now resolved, that message is incredibly insulting and full of misinformationWhen I originally called to resolve the problem, you did not say anything of the things you are claiming in your messageYou never said the issue was being resolved until 11/23/In fact, it wasn't until that day that I was told that the problem was going to be resolved and I would be getting a creditBefore that date, no one ever said it would even be fixedI did miss that call but called back immediately I may have jumped the gun reporting you to the Revdex.com but this is reponse is completely unprofessionalI started calling your office about this issue in SEPTEMBERI had to keep hounding because I wasn't given any clear answer as to what, if anything was going to happenHow dare you try to insult me by acting like this was "no big deal" and I'm just complaining because I didn't instantly get things my "way." RidiculousYour response is going public, by the wayEvery State Farm social media page, all of my social media pages and anywhere else I can think ofNext time, maybe be a little more professional in how you respond to a legitimate complaint Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:Even though the issue is now resolved, that message is incredibly insulting and full of misinformationWhen I originally called to resolve the problem, you did not say anything of the things you are claiming in your messageYou never said the issue was being resolved until 11/23/In fact, it wasn't until that day that I was told that the problem was going to be resolved and I would be getting a creditBefore that date, no one ever said it would even be fixedI did miss that call but called back immediately I may have jumped the gun reporting you to the Revdex.com but this is reponse is completely unprofessionalI started calling your office about this issue in SEPTEMBERI had to keep hounding because I wasn't given any clear answer as to what, if anything was going to happenHow dare you try to insult me by acting like this was "no big deal" and I'm just complaining because I didn't instantly get things my "way." RidiculousYour response is going public, by the wayEvery State Farm social media page, all of my social media pages and anywhere else I can think ofNext time, maybe be a little more professional in how you respond to a legitimate complaint.
Sincerely,
*** ***

Client, *** ***'s change was made 10/25/to attempt to cancel his old policy (a duplicate created as a system error when moving his accounts from IL to MO) and get a credit sent to our payment plan center to be applied to his monthly bill. This said policy was not even in our agency's
book of business as it was from another state. *** was instructed this change could take up to days to complete, but he would be credited any premium owed to him. His November 28th monthly bill has been credited the $as of 11/22/16. With weekends and a Holiday weekend, this change was made in well under business days this sometimes can take. Every bit of this is noted in our system (see next page). This is nothing more than someone not getting "instant gratification." Well within days of being aware of the problem the problem was 100% resolved. He knew he would not be paying this amount, but due to our system having to send him his billing notice so many days in advance he did receive two bill notices for a wrong amount. FIVE days after he sent this complaint he received a notice saying the whole $was credited to his account...and surprising enough we haven't heard back from our several messages left to notify him of this. My guess is someone may have realized they blew up over nothing

Client, [redacted]'s change was made 10/25/2016 to attempt to cancel his old policy (a duplicate created as a system error when moving his accounts from IL to MO) and get a credit sent to our payment plan center to be applied to his monthly bill.  This said policy was not even in our agency's...

book of business as it was from another state.  [redacted] was instructed this change could take up to 30 days to complete, but he would be credited any premium owed to him.  His November 28th monthly bill has been credited the $227.56 as of 11/22/16.  With weekends and a Holiday weekend, this change was made in well under 30 business days this sometimes can take.   Every bit of this is noted in our system (see next page).  This is nothing more than someone not getting "instant gratification."  Well within 30 days of being aware of the problem the problem was 100% resolved.  He knew he would not be paying this amount, but due to our system having to send him his billing notice so many days in advance he did receive two bill notices for a wrong amount.  FIVE days after he sent this complaint he received a notice saying the whole $227.56 was credited to his account...and surprising enough we haven't heard back from our several messages left to notify him of this.  My guess is someone may have realized they blew up over nothing.

Complaint: [redacted]
I am rejecting this response because:Even though the issue is now resolved, that message is incredibly insulting and full of misinformation. When I originally called to resolve the problem, you did not say anything of the things you are claiming in your message. You never said the issue was being resolved until 11/23/2016. In fact, it wasn't until that day that I was told that the problem was going to be resolved and I would be getting a credit. Before that date, no one ever said it would even be fixed. I did miss that call but called back immediately I may have jumped the gun reporting you to the Revdex.com but this is reponse is completely unprofessional. I started calling your office about this issue in SEPTEMBER. I had to keep hounding because I wasn't given any clear answer as to what, if anything was going to happen. How dare you try to insult me by acting like this was "no big deal" and I'm just complaining because I didn't instantly get things my "way." Ridiculous. Your response is going public, by the way. Every State Farm social media page, all of my social media pages and anywhere else I can think of. Next time, maybe be a little more professional in how you respond to a legitimate complaint. 
Sincerely,
[redacted]