State Heating & Air Conditioning

Updated below. Thank you State Heating and Air! - Doesn't look like Revdex.com lets me edit past reviews so I am making a new one!
I was connected with this company via *** as one of their best providers. Scott the owner did get the warranty company to send me a new furnace quickly and arrived to install it quickly but that is where the quality and follow ups stopped.
I am not one to right review when I have had issues with a service provider but I have given State Heating and Air 6 weeks to get back with me on multiple concerns with the out of scope quote they and the home warranty had me agree to above and beyond the standard install the the home warranty company covered. The out of scope was almost 1700 out of pocket for me and with State Heating and Air's earlier responsiveness I agreed. I was told by the warranty company and State heating and air that I would also be getting 96% efficiency furnace but received a 92% which doesn't come with the energy credit that the 96 does and that I heard about from State heating and air. Which was a definite let down. I understand State heading and air does not determine the equipment I receive from the Home Warranty company.
This out of scope included multiple adjustments since the brand I received was not the one I had originally. But it contained multiple things that they did not do during the install. I was told by the installing technician the moment he was about to leave the house after install that I had to pay right then, (not a moment before). I had questions about the items on the quote that were not needed or completed but paid in good faith noting some of the contingencies on the document I signed and the tech said he would go over them with his boss. I can only assume the quote was made as a standard they quote to the warranty company to obtain the amount they would like to make on the install instead of the warranty company's program price they signed up for. Since I cannot get them to call me back to discuss and resolve, this is what I have to assume as I have received very little details from State Heating and Air regarding the charges in question. One they did refund me for was 195 worth of carbon monoxide detectors that I have already on each floor of my home, two of which are passed on your way to my furnace from the front door. This is the only one I have been able to discuss with Scott the owner. Whom I was only able to get a hold of once regarding these matters.
All my other calls have either been to leave voicemails or to the office who say they see my calls and will have the owner Scott call me as he is the only one who can go over the overcharges. Examples were 150 to run grounding for my furnace which the installing tech confirm my unit was already grounded properly. Another was 625 for Duct work on the Feed and Return. The furnace was directly under my condenser and the tech supported the condenser and ducting with a strap, slid out the old furnace and slid the new unit in its place after only the second try. I was amazed at how easy they made it look. I am not amazed or pleased at the lack of State Heating and Air's response and accountability to the overcharges they billed me. I see they have responded to reviews on these sites so i'm hoping this does the trick.
UPDATE 2/26 - I updated the star rating. Scott the owner call and scheduled a visit 2 days later to look over my installation and go over the scope of work details. He confirm on his arrival that the furnace I received was able to be replaced without any additional duct work modifications as most of the furnaces need. He pulled up his invoicing system and confirmed on the spot that he was refunding my additional out of scope regarding the duct work that was originally quoted. He also apologized for my calls and attempts to contact them not getting through and assured me this is no way changes the standard warranty he give to all customers he installs for. Thank You State Heating and AC for making the trip to make this right!

After numerous quotes from HVAC contractors we hired State Heating and Cooling to switch our oil furnace to a gas heat. We put our money down and found immediately that we had communication problems. Scott the owner would not return our calls, even after calling the office. Finally our install date came but the the crew seemed very inexperienced taking three guys an entire day to run a gas pipe. When Dominion Energy came to do the final inspection for this hook up, they said that the lines were not installed correctly and we had to call many times again to get Scott out to fix it. After saying he was sick, and then that he has cancer he finally showed up and the same guys changed the gas pipes. But the biggest problem with this experience is that there isn't a brand name tag on the unit, nor paperwork, we still don't know the brand name of this furnace! After calling again, several times they have told us we would get a "Sticker" for the brand we bought. It's been over 3 months now and we still don't know anything about the unit we bought. If I could I would have him remove it and choose someone else. It's always an excuse, no calls back from this guy! We would not recommend his company to service, nor install anything in your home or business!