State Line Nissan, Inc.

Ms***, I would like to ask when your vehicle dies as you state it does Is the vehicle out of fuel? and the fuel gauge is showing TO have ample amount of fuel in the tank

We had refunded the customer for the parts they had ordered by them self, even thought the customer had ordered the wrong part for the repair I have no problem sending the customer what they feel is necessary to make it right with them As long as they promise
not to patronize our business in the future

We would like to know if the consumer contacted anyone out our facility with her concern? As none of our staff is aware of her concern We would be glad to refund her on oil change

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: ***I am rejecting this response because: My vehicle in which Stateline Nissan had in their possession three times, still runs horribly and continues to stop on me in the middle of the highwayI was told by *** *** that I needed a Fuel pump, then she called me back later the same day and stated I didn't need a Fuel Pump, but a Fuel Gauge SensorThere are consistent fluctuations in the gas leverI never know how much gas in the tank at any given timeAll of this was explained to *** *** several timesI tried to contact the manager of Stateline Nissan and he avoided every message I left on his voicemail stating how badly the vehicle is running after paying over $Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: ***I am rejecting this response because:
I am not quite sure why (Stateline Nissan) continues to respond back with receipts.There is no presence of oil leakage. I have to constantly put gas in the gas tank, because the gas gauge does not workI never know if the tank is empty. This is another issue I paid to have fixed the third time Stateline Nissan had my vehicle in their possession, that has yet to be repairedThe only time I was told about a timing chain issue was in Ironically, my car has driven perfectly for the last four yearsSo much for the timing chain conspiracy I have been told by other mechanics, that if there were indeed a timing chain issue, the vehicle wouldn't crank at allCurrently, my vehicle cranks, but driven long enough the car stalls in the street and continues to run horribly
I was never informed about a timing chain problem until I brought my car into Stateline Nissan AFTER my car died in traffic ,less than two weeks of paying Stateline Nissan $to fix the issues I was told I neededI brought my car back into Stateline with the same issues of stalling, running rough I asked Ms*** why would my car be stopping on me, since you all put my car on a machine to test for codes, and vehicle failures. It was not until that question, Ms*** stated my vehicle needed a timing chain, and that I shouldn't put anymore money into the vehicleShe then offered selling me a used vehicle on their Nissan lot. I declinedI have rented vehicles to get to workCurrently, my coworkers are having to pick me up, take me to work and bring me back homeall because my vehicle has not been fixed properly by Stateline Nissan dealership. The manager of State line Nissan ignored all of my voicemails, just as did with this Better Buisness Bureau complaint, until a letter of suspension was sentThey have no regard for their customers, and now I have to find a way back and forth to work because of their negligence and pure arrogance of the situation
I have documented all my transactions with Stateline Nissan very well, and have gathered second and third opinions from other Automotive companies regarding the alleged timing chain problem, brakes, alternator issue etc My first initial complaint is for a refund of $I Will you NOT honor this request? Regards,*** ***

Dear *** & *** *** After reviewing and speaking with *** about their complaint, I had stated we had sold the vehicle to them "AS IS" with no dealer warranty They had purchased a service contract that had rejected their first claim due to a
pre-existing service condition I have offered the ***'s the amount of the service contract they had paid to us, in the amount of $ plus an additional $dollars for a total of $ And left the service contract in place I had also stated to him that the service contract will cover any further claims in which it was intended for *** has stated he was completely satisfied with our offer and closure of the complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I the customer told Nissan dealership on Stateline what
was wrong with my car mirror and I gave them the year make and model of my car,
and they order the wrong partHow can I the customer order the wrong part when
I do not work in their parts dept.? I would gladly accept a check for
which was the total cost to replace the whole mirrorAnd I will no longer
patronize Nissan dealership on Stateline anymore in the future
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[redacted], It is hard to reply to this consumer complaint.  Due to the fact, as they state it was one big deal.  First and foremost each car sold at our store is individually sold separately  from another.  The consumer came to us wanting to trade in two vehicles  and...

 receive / purchase two vehicles.   In which  they did,   due to the fact they conveyed to us they wanted two vehicles that would be covered under a  warranty.   But because the consumers past credit history would not allow for them to  qualify on a loan to purchase two vehicles from one lender.  We had to submit the consumers credit application to two different lenders for each transaction.   The lender  on the Versa approved the consumer basis on what we had submitted to them.   But the lender on the Pathfinder once they received our consumer contract  went to verify the consumers past employment history and the information on the credit app did not match what the consumer had input.    The lender  rejected  the loan  as they are the ones loaning the monies to the consumer for the purchase.   On top of that the consumer had quit his job a couple days after purchasing the vehicle of which starting up a new job shorten his time on job.   After notifying  the the  consumer  the pathfinder would not be funded.  We had to submit them on a different vehicle, to a different lender that book value, loan value, along with the new credit criteria job time and  hoping  they would be approved on, which we did and they agreed to purchase the Town & Country van .  The consumer states that the loan went fine with the information they provided that is correct.  But that one lender would not approve them to purchase two car loans with them.  Hence that’s why we had to use separate sub-prime lenders with strict loan stipulations.  If the consumers credit scores were  higher we would have been able to submit them to a prime lender that was not so critical on their past history, most sub -prime lenders  will not approve two loans to one house hold.

Hello [redacted], Sorry for the late response to Ms. [redacted] complaint.  I have attached two of the repair tickets involving her complaint.   Our position on Ms. [redacted] issues after reading all of her issues  that our service advisor was merely trying to suggest that her...

vehicles overall condition is very poor.  That the repairs needed now (Possibly timing chain)and other issues might not be a wise spend of her money.  And to consider trading the vehicle.    Even though she believes she has maintained it. “knowing how well she has maintained her vehicle”  the 2002 Nissan Maxima has 167,000 miles and as I see that, we have repaired the initial concern  of the engine light and running rough on 3-13-2015.   As noted by the tech that Spark plugs are GONE, and the oil Dumping out are signs of neglecting needed repairs until the vehicle total fails her.   Yes, she did spend $1065.68  to address the engine light and running rough and we address that concern.  But it did not address other issues with her vehicle.  Noted in the complaint, that other Service repair facility’s stated that multiple repairs were needed as their opinions LIKE  Brake pads, Alternator, Left strut and mount, transmission gasket, Stabilizer links,  power steering hose and other engine gasket’s,  all of which are not signs of a highly maintained vehicle.   Our service dept. did not feel that the alternator was needing replaced, on her second trip in, and that we did the fuel gauge repair on 5-5-2015 for the parts cost ONLY and not charging for  labor or a loaner vehicle.  I do not believe this is what are signs of gouging.  The consumer and our staff are both aware of the vehicle having a OIL consumption problem and I believe the vehicles maintenance has been perceived as “ Just fix what is needed to keep me on the road”   Subsequently,  At this time we do not feel Ms. [redacted] is entitled to a total refund.   Thank you [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
After speaking to State Line Nissan's executive manager Mr [redacted], my wife and I were absolutely pleased with his willingness to make sure we were satisfied with our experience at State Line Nissan. Mr [redacted] went above and beyond our expectations in dealing with this unfortunate event. I feel like anyone looking to purchase a vehicle can be confident in buying from State Line Nissan, and be assured that Mr [redacted] and his staff have the customers best interest in mind. Thank you State Line Nissan for all of your time and dedication in resolving this issue. A+ job.

I have asked my service writer and service manager and the technician, if they could validate all of the work that we  preformed on the customers cars.  The technician had preformed the recall and oil change due to the fact that parts were billed out through our parts dept.  The...

technician say's he " believe's " he had preformed the tire rotation to the best that he can remember.  As this, conflicts with what the  customers is stating.  Never the less mistakes DO happen we are a high volume shop and mechanic's do make mistakes.  This concern could have been easy addressed if the customer would have returned to our store an addressing it with our service adviser or service manager.     I would like to invite [redacted] back into our store  to allow  our service advisor. and or  service manager to visual inspect and verify that the oil filter has been changed.   We will not have any problems with re-reimbursing the customer for the tire rotation amount on her bill or we would be willing to rotate the tires for her.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10547122
I am rejecting this response because: [redacted], who is the "Owner Loyalty Manager", did call me. He was responding because I filled out the survey that Nissan sent out and said I was not happy.  He informed me that the General Manager was too busy to respond to me- he is much busier than most people realize.   He also basically said the same thing that he did in his response, that I should have gone back and talked to the service manager. As I said to him, I did not want to talk to the service manager, I wanted to talk to the General Manager and he he obviously could not take the time to reach out to an unhappy customer. He also told me that they would do the rotation and I never had to come back to their dealership again.  In fact he pointed out that another Nissan dealership was closer to my home. That sure doesn't inspire "Owner Loyalty".  I also resent the fact that he implies I was not being honest, and that the employee "believes" he performed the service.  #1, my front drivers side  tire was marked and that tire was still in the same position on the car. #2, most service areas have cameras, he could have easily viewed the footage to verify if it was done.  The bottom line is that they were dishonest and rather than apologize and attempt to turn me into a happy customer, they basically told me that I didn't have to come back if I didn't trust them.
Regards,
[redacted]

Dear [redacted], The customer decided they did not want  the vehicle after  they had signed all the paper work and loan documentation.    After having their newer vehicle  a couple of  days, My staff allowed them to unwind their car transaction and return their trade...

in back to them.  It was a 2005 ford Taurus with high miles that was in very poor shape, trunk was bunjee corded shut and a window was visible missing prior to them trading it in, vehicle was   valued at $500.  The vehicle would not start in which my staff had to jump start it in order for them to leave.  The Consumer complaint of our staff stealing their alternator is unjustifiable and unwarranted  we are unwilling to replace or repair their vehicle FREE if charge.