[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: After speaking to State Line Nissan's executive manager Mr [redacted] , my wife and I were absolutely pleased with his willingness to make sure we were satisfied with our experience at State Line NissanMr [redacted] went above and beyond our expectations in dealing with this unfortunate eventI feel like anyone looking to purchase a vehicle can be confident in buying from State Line Nissan, and be assured that Mr [redacted] and his staff have the customers best interest in mindThank you State Line Nissan for all of your time and dedication in resolving this issueA+ job
Dear [redacted] , The customer decided they did not want the vehicle after they had signed all the paper work and loan documentation After having their newer vehicle a couple of days, My staff allowed them to unwind their car transaction and return their trade in back to them It was a ford Taurus with high miles that was in very poor shape, trunk was bunjee corded shut and a window was visible missing prior to them trading it in, vehicle was valued at $ The vehicle would not start in which my staff had to jump start it in order for them to leave The Consumer complaint of our staff stealing their alternator is unjustifiable and unwarranted we are unwilling to replace or repair their vehicle FREE if charge
I have asked my service writer and service manager and the technician, if they could validate all of the work that we preformed on the customers cars The technician had preformed the recall and oil change due to the fact that parts were billed out through our parts dept The technician say's he " believe's " he had preformed the tire rotation to the best that he can remember As this, conflicts with what the customers is stating Never the less mistakes DO happen we are a high volume shop and mechanic's do make mistakes This concern could have been easy addressed if the customer would have returned to our store an addressing it with our service adviser or service manager I would like to invite [redacted] back into our store to allow our service advisorand or service manager to visual inspect and verify that the oil filter has been changed We will not have any problems with re-reimbursing the customer for the tire rotation amount on her bill or we would be willing to rotate the tires for her
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: [redacted] , who is the "Owner Loyalty Manager", did call meHe was responding because I filled out the survey that Nissan sent out and said I was not happy He informed me that the General Manager was too busy to respond to me- he is much busier than most people realize He also basically said the same thing that he did in his response, that I should have gone back and talked to the service managerAs I said to him, I did not want to talk to the service manager, I wanted to talk to the General Manager and he he obviously could not take the time to reach out to an unhappy customerHe also told me that they would do the rotation and I never had to come back to their dealership again In fact he pointed out that another Nissan dealership was closer to my homeThat sure doesn't inspire "Owner Loyalty" I also resent the fact that he implies I was not being honest, and that the employee "believes" he performed the service #1, my front drivers side tire was marked and that tire was still in the same position on the car#2, most service areas have cameras, he could have easily viewed the footage to verify if it was done The bottom line is that they were dishonest and rather than apologize and attempt to turn me into a happy customer, they basically told me that I didn't have to come back if I didn't trust them Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: After speaking to State Line Nissan's executive manager Mr [redacted] , my wife and I were absolutely pleased with his willingness to make sure we were satisfied with our experience at State Line NissanMr [redacted] went above and beyond our expectations in dealing with this unfortunate eventI feel like anyone looking to purchase a vehicle can be confident in buying from State Line Nissan, and be assured that Mr [redacted] and his staff have the customers best interest in mindThank you State Line Nissan for all of your time and dedication in resolving this issueA+ job
Dear [redacted] , The customer decided they did not want the vehicle after they had signed all the paper work and loan documentation After having their newer vehicle a couple of days, My staff allowed them to unwind their car transaction and return their trade in back to them It was a ford Taurus with high miles that was in very poor shape, trunk was bunjee corded shut and a window was visible missing prior to them trading it in, vehicle was valued at $ The vehicle would not start in which my staff had to jump start it in order for them to leave The Consumer complaint of our staff stealing their alternator is unjustifiable and unwarranted we are unwilling to replace or repair their vehicle FREE if charge
I have asked my service writer and service manager and the technician, if they could validate all of the work that we preformed on the customers cars The technician had preformed the recall and oil change due to the fact that parts were billed out through our parts dept The technician say's he " believe's " he had preformed the tire rotation to the best that he can remember As this, conflicts with what the customers is stating Never the less mistakes DO happen we are a high volume shop and mechanic's do make mistakes This concern could have been easy addressed if the customer would have returned to our store an addressing it with our service adviser or service manager I would like to invite [redacted] back into our store to allow our service advisorand or service manager to visual inspect and verify that the oil filter has been changed We will not have any problems with re-reimbursing the customer for the tire rotation amount on her bill or we would be willing to rotate the tires for her
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: [redacted] , who is the "Owner Loyalty Manager", did call meHe was responding because I filled out the survey that Nissan sent out and said I was not happy He informed me that the General Manager was too busy to respond to me- he is much busier than most people realize He also basically said the same thing that he did in his response, that I should have gone back and talked to the service managerAs I said to him, I did not want to talk to the service manager, I wanted to talk to the General Manager and he he obviously could not take the time to reach out to an unhappy customerHe also told me that they would do the rotation and I never had to come back to their dealership again In fact he pointed out that another Nissan dealership was closer to my homeThat sure doesn't inspire "Owner Loyalty" I also resent the fact that he implies I was not being honest, and that the employee "believes" he performed the service #1, my front drivers side tire was marked and that tire was still in the same position on the car#2, most service areas have cameras, he could have easily viewed the footage to verify if it was done The bottom line is that they were dishonest and rather than apologize and attempt to turn me into a happy customer, they basically told me that I didn't have to come back if I didn't trust them Regards, [redacted]