State National Insurance Company

We have received and reviewed your letter of January 22, regarding the referenced complaintPlease be advised that it is our policy to not disclose or discuss any of our customers' information, communications or details of their contracts of insurance with any third parties other than their designated certified agents or the Departments of Insurance in the state(s) holding jurisdiction over the relationships and transactions with those customersHowever, we are reviewing this complaint and will correspond with you further upon completion of our investigation.Kind regards,

Revdex.com Corporate Office Attention: Jeslene Cruz La Posada Drive Austin, TX 78752Re: Claimant: *** ***BB ID No.: ***Coverage: Fidelity and SuretyDear Ms***:Please let this serve as a response to your March 10, letter and request for information concerning the
above referenced matterPlease note that I am General Counsel for SIS Wholesale Insurance Services ("SIS"), the Program Manager for State National Insurance Company, Inc("SN1C")We have been asked to respond to this complaint on their behalf.Initially, it appears the claimant is seeking to make a claim on a surety bond which was issued by State NationalOn that note, we have contacted the claimant so a proper claim can be madeI attach the relevant communicationsThe bond claims for this program are administered by Golden State Claims Adjusters ("GSCA").Although this appears to have resolved her complaint, please note that claims are to presented directly to State NationalThey have no record of the claimant filing any such claimIn contrast, she attempted to contact, the wholesale broker, SIS directlyAlso, the numbers referenced in the complaint are not contained on the BondThus, it's unclear as to why she proceeded in that fashion.In any event we apologize for any inconvenience this may have caused the claimantAs noted, State National has requested the supporting documentation for review so a determination can be made whether coverage is affordedWe trust that this letter addresses your concerns satisfactorilyOf course, if you have any further questions, please feel free to contact me at *** ***
Very truly yours, *** *** EsqGeneral counsel

We have received and reviewed your letter of January 22, 2017 regarding the referenced complaint. Please be advised that it is our policy to not disclose or discuss any of our customers' information, communications or details of their contracts of insurance with any third parties other...

than their designated certified agents or the Departments of Insurance in the state(s) holding jurisdiction over the relationships and transactions with those customers. However, we are reviewing this complaint and will correspond with you further upon completion of our investigation.Kind regards,