State On Campus

To Whom It May Concern: I am in receipt of the complaint that was filed by Ms [redacted] regarding The Summit on College, located in Fort Collins, COIn regards to her complaint about the parking, shortly after we opened for business in August we recognized the need for additional parking at our facility The owners and developers of the property considered all options and we began to move forward with plans to build a parking garage We started advertising for this garage in December while the owners and developers were working with city officials to gain the appropriate approvals to move forward We do not deny that there are complaints posted online, however the vast majority were due to the parking situation during the 13-school term and not because of the delayed garage The owners and developers are still fully engaged and plan on moving forward with the parking garage as soon as possible It is unfortunate but there has been a delay due to appeals being filed protesting its approval When we were informing prospects that the parking garage would be built for August 2014; that was the most up-to-date information that we could provide When we found out in June that the garage would not be completed due to appeals we immediately informed everyone who about the delay We carefully and accurately relayed this information to ensure everyone had the most up-to-date information We still fully intend on moving forward with the parking garage, the question at this time was when When we provided the information that the parking garage was delayed, we also provided information about alternate plans for everyone who needed a parking space [redacted] requested an onsite uncovered parking space and she was assigned an onsite uncovered parking space Since she was provided what she requested, there was no need to inform her personally about the delay of the parking garageIn reference to contacting the towing company, we encourage all residents who have an assigned parking space or assigned lot on-site to notify the tow company if someone is parked illegally We do this to ensure that everyone paying for a space is able to park in the area that they are assigned 24/ Unfortunately, we are unable to monitor these lots at all times The statement “the agreement doesn’t mention anything about the kids having to call the tow truck” is not accurate I have attached the parking addendum Ms [redacted] ’ daughter signed when she received her parking permit on moday The next to the last bullet items that she initialed reads: “I understand and agree that in the event someone is parked in my assigned spot or lot that is it is my responsibility to contact the towing company with the information that is given on the back of my parking permit.” On the back of every parking permit there is a printed label that provides the tow company information so the resident is able to make this phone call if necessaryBased on this information, I do not believe we have lied or mislead any tenant in regards to parking at The Summit on College We have communicated with every resident affected, through various mediums, because we want them to be just as informed as we are about the current parking situation as well as the development and construction of the future garage We ensure that every staff member is following good business practice and that we are relaying as much information as possible, in a timely matterI welcome any additional questions, thoughts, or suggestions from The Revdex.com or Ms [redacted] Respectfully, [redacted]

[redacted] Re Complaint # [redacted] Attachments/documentation in the order that I refer to them in my email: Attachment # - Gas Bill [duplicate] charge, "Split Common Area clean w/roommates" - Apartment ledger, showing my request for refund, charge for winning my above dispute, and second credited amount for using that $ credit - Postmarked mailed invoice for gas bill/cleaning - Credit Union Dispute letter-I won - Filed dispute to get my overcharged money refunded summoveoutlist.pdf - scanned emailed document from Mr [redacted] to all tenants at move out date- potential move out charges by line item --------------------------------------------------------- Attn; Jay Pollock Dispute Resolution and Advertising Counselor Dear Sir, I requested my student child walk through a final 'move out' check list with the management at The Summit On College because although we have always gotten 100% security cleaning costs returned from all prior housing, I have had several monetary billing issues with The Summit On CollegeTheir (now resigned) company Vice President always refunded me my money, but when I notified the Summit on College in writing - per their directive, (scan # 0018) that I was disputing this $charge for "Split Common Area clean w/roommates" I learned Mr [redacted] had left the company I am showing you my last financial go-round with them first to show you why I am skeptical of any additional charges I paid the first months rent in August of online-however I was debited my actual one month payment plus two more months rent plus two more online fees on August 27, I notified the Summit management the day all three charges cleared my account (August 28, 2013) and requested they reverse the two extra error charges, leaving just the single rent payment that I did make Long story short, despite my reversal request appearing on our ledger with The Summit on College (attachment Scan # 0020) they refused to reverse the overchargesI finally filed my first ever dispute in November and I won my dispute and then The Summit On College charged ME $for my winning dispute case, titling that a "Returned Check Charge," but this wasn't a check! (I have NEVER had a check bounce or be returned-ever!) Scan # attached-showing "Returned Check Charge-$50.00" So I am very cautious re money and Summit On College charges, for this is only one incident of prior error charges I was billed for (and refunded later.) They were not validated billsOne of the prior issues was a late charge for a rent $ credit I had in our apartment account and that we used, notifying them in writing we were using posted rent credit and I was still billed for a $LATE fee, later reversed (also noted on last line of our ledger attachment Scan # 0020) for that particular incident, the credited refund amount in our account! So here-the check out list/potential line item charges they emailed out prior to Move Out (PDF "summoveoutlist.pdf) and note, there is no $charge listed for "Split Common Area clean w/roommates." The date my $bill for the gas and the $was mailed (Attached # Post mark dated) on August 14, The second email I sent them questioning these two charges (and per their written directive) was: [redacted] [redacted] [redacted] subject: Please respond - Fwd: Summit on College-Move Out Information Dear Mr [redacted] , Ms [redacted] , Mr [redacted] and Ms***: I have received a $charge (plus an already paid/cashed gas bill charge) in the mail - scan attached here - for "Split Common Area clean w/roommates." As per our lease agreement, I have thirty days to correct the 'problem,' but "Split Common Area clean w/roommates" is not on your move out list, nor is a $charge listed on your attached common area list so specifically, what is the issue exactly? List item by item with pictures please Please respond no later than pm Monday, August 18, to allow us the full thirty days from date of mailed notice (Sept13, 2014) to respond to your (over) charge for [redacted] ***, lease room #***, located at [redacted] * --------------- I requested my son conduct our lease agreement check list walk-through while I was on the phone with him during his key turning in etc, as I live quite far away (around miles) from Fort Collins My cell phone number is the [redacted] , displayed here on our wireless phone bill [redacted] -------------- All I want is the $charge dropped, just as they agreed to drop the duplicated gas bill charge of $on my Revdex.com disputeI also know they did not respond to my original email request contactI know their tenant, my son [redacted] ***, cleaned the entire common area plus his separate lease bathroom/bedroom area completely (Note: no extra cleaning charges were noted for his personal leased sections) at the time he was moving out and I know he was entitled to his final check list walk though as it is on our lease (recorded in my dispute as an attachment), but they would not conduct that inspection with him (refer to my three phone calls to him while he was in their office as well as his return call to me after taking his cleaned apartment pictures.) As such, he/we now have lost our right to clean whatever the $"Split Common Area clean w/roommates" is for, but not by our choice or decision I responded in writing within the time frame (and per their written directive noted on attachment #0018, highlighted in yellow ) to give us time to return and correct whatever the Common Area clean charge was for They disallowed that and so here I am now Thank you for your time on what should have been a simple final Move Out Inspection, had our lease been honored on their end We will not be renting there again, rest assuredTheir accounting leaves a lot to be desired Sincerely, [redacted] [redacted]

To Revdex.com and [redacted] ***, Regarding the gas bill for $gas bill since this was paid there will be no late fees nor will this amount be sent to collectionsI consider this part of the matter closedIf there are any further questions from the Revdex.com or [redacted] regarding this please let me know Regarding the payment even though he did physically move out early the apartment that does not mean that changes the length of his lease he is responsible forHe lease was until August 4th not August 1st This is listed on the front page of our lease contracts Even though our leases are individual leases there is a shared part of the apartment that any damages each resident would be equally responsible forThis charge occurred in that common areaUntil the lease expires and all residents vacant the unit is when we walk the units to access for damages Regarding it being the wrong apartment and questioning who walked itI can tell you that I personally walked this unit so you are getting the 1st hand reporting I went back and checked the pictures I had taken before and after this apartment and they are showing that they were and so that tells me I did have the right apartmentPlus the apartments that are before and after this unit are totally different layouts so it would be very obvious if we were in the wrong apartmentAlso that floor plan there is only one that style on that floor so I highly doubt this was the wrong apartmentRegarding the light switch being crooked I believe is the same one in the pictures as in the unitThis may be due to the picture being taken at a angle, but I feel confidently that this is the correct apartmentAt this point I have nothing that holds up that this is the wrong apartment With my belief being the correct apartment and with the charge falling under the timeframe he was responsible for my position on the $still remains the same Please let me know if you have anymore questions [redacted]

Complaint: [redacted] I am rejecting this response because: I am am done with the he said she said All you need to do is look on this website to see the complaints regarding parkingIf that's not enough, just go to web to see the various complaints from former students who have lived at the summit on college.It is my understanding that the Revdex.com is here to assist customers in getting justiceThis going back-and-forth does no goodIt is simply not my word against theirs there are a slew of complaints Once again I want my daughter released from the lease.To the Revdex.com: are you going to step in now? Regards, [redacted]

Dear Revdex.com, First of all I apologize for any delay getting back to this message or to [redacted] or his guarantorThis time of the year is the busiest time of the year in this industry My name is [redacted] and I am the property manager of the Summit on College where *** [redacted] resided during his 13-lease term I have reviewed his ledger today (as of 8/22/14) and he currently just owes the $for the split common area cleaningThe $gas payment was processed by us and is already taken care ofThe payment was paid after the statement was given with both amounts due at that time Regarding the common area cleaning charge this was a charge of $that was split into payments of $due to it was a bedroom unit that had residents living in it We walked the unit to inspect it for damages after all residents moved out and their leases had expiredThis occurred on August 4th [redacted] ***’s lease expired on August 4th This is labeled on the front page of his lease contract At the time of walking the unit for damages we found that the kitchen stove needed to be cleaned, as well as the floors (I have attached pictures showing this) that resulted in the $cleaning charge We cannot determine who made the mess that needed to be cleaned and hold that person(s) responsible for the charge considering all roommates have the same access to that common room area At this time if [redacted] feels that his roommates made the mess and that he should not be responsible for it that is something he needs to take up with themWe cannot step in the middle of that Since all residents have access to the common room area then all residents are equally responsible for any damage or cleaning that is needed in the common room area With any lease with roommates there will be a parts where all residents are responsible for Please let me know if you have any further questions Thank you, [redacted] Summit on College Property Manager

Complaint: ***
I am rejecting this response because: o?nce again? ?Mr.? ?*** ***-here is our leaseI have attached it for your reviewIt states specifically that "??at the expiration or earlier termination of this Lease" that "Tenant may elect to conduct a joint inspection of the Apartment Unit with Agent or its agent, employee or representative"
He requested a joint inspection as did IYour management said no
You sir are in error ?[per your? ?own apartment? ?lease? ?which I have] ?in stating this "?Regarding the payment even though he did physically move out early the apartment that does not mean that changes the length of his lease he is responsible for? ..."?
Let me repeat this "??at the expiration or earlier termination?.." ?As such, your staff? ?should have conducted the? ?requested final? ?walk through ?while my student was still able to redo any item you felt was? ?'subpar'.? We had paid in full through August 4, but physically moved out on the first. From our pictures, you will note all cleaning items ?were ?still in the apartment? ?at that time.? Your managements final walk through could have been conducted on August 1st, or the 2nd, or the 3rd or even the 4th when my student was still in townYour management said "No."?
Your management? ??? ?specifically ??chose? ??to? ?deny this? ? when my student requested a walk through?Again, a?t any time? ?would have been fine, and was stated as such, however ?again, ?it was denied by your staff?.?
** NOTE:? ?Page - Lease Document under # CHEAND CHECK-OUT PROCEDURES: Upon Tenant’s surrendering possession of the Apartment? ?Unit at the expiration or earlier termination of this Lease, Tenant may elect to conduct a joint inspection of the Apartment Unit with Agent or its agent, employee or representative and note in the space provided on Landlord’s copy of said Exhibit “A” the condition of the Apartment Unit, including, but not limited to, all fixtures, furniture, furnishings, and appurtenances therein, and any damage done thereto which is deemed by Landlord to have arisen during Tenant’s occupancy and use of the Apartment UnitUpon Tenant’s surrendering possession of the Apartment Unit at the expiration or earlier termination of this Lease, Tenant shall surrender possession of the Apartment Unit in a clean and sanitary condition, including, but not limited to, all fixtures, furniture, furnishings, equipment, appliances, and? ?appurtenances-"
Y?our? ?The Summit on College? ?lease specifies your management team was to conduct a walk through inspection upon vacating the apartment (early or at lease expiration) if requested by the tenant
It was requested???
I?t was denied
We followed protocol and gave notice, turned in all keys and so on, as well as never paid rent/utilities late-not one timeI expect you to now follow your written lease protocol which states quite clearly you have the responsibility of conducting a final 'walk through' with the tenant at their request, even if they vacated it days earlyYour ?management? ?freely ?chose not to do so. That was your managements ?decision
I read leases prior to signing them and I follow their written protocol.? I expect the same in return sir.??
There is no need for further discussionYour responsibilities as landlord/management are clearly written in our lease
Recind? ?the $charge
Thank you?. The best to you in the future
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com and *** ***,I have corresponded to coincide with Ms*** continued questions/concerns 1. We have always been very open about the status of the parking garage. Anyone that had their parking location modified was notified. Your students’ parking situation was not modified as she has a space at the property. When we contacted those that were reassigned a parking space, we explained the situation in detail at that time. The status of the parking garage is public knowledge, there have been multiple public hearings, It has been in the local newspaper and in various online forums over the past year. We have not misrepresented the parking garage and we still tell individuals that it will be built. We do not have a specific timeline, but the developer is working through all of the challenges with city officials. 2. We are not disputing that there is a parking problem, however concerns from residents and parents have drastically reduced. We believe the reason for this is due to the communication that we have provided to those that have been affected. We are continuing to work with city officials in an effort to move forward with construction of the parking garage. We are also exp***ng other options if for some reason the parking garage would not be permitted to be built3. The reason that we print the number of the tow company on the back of the permit is because we have assigned parking spaces or lots for our residents. When someone is illegally parking in someone’s assigned space/area our tenants are able to contact the tow company 24/7 and they remove the violator(s) which allows our residents to park. We allow for this because we understand that some residents and/or their guests will abuse the parking situation. We want to ensure that the residents who are paying for a parking space in a specific area are able to park where they are assigned. 4. In regard to any form, lease, addendum, etc; we do not (and cannot) force any resident or prospect to sign anything we present to them. We have policies and rules and if residents want to be able to utilize our property they have to agree to them. At this time you are not the legal resident, nor are you the guarantor, this is why no forms/information has been presented to you. The legal resident is the one responsible for knowing the policies and rules of the community. If you would like to become a guarantor for your daughter, we can easily add you to her file. If this is an option, please let me know and I can send you out a Guarantor Form which must be executed and returned. Currently, the guarantor on file is her father, so I cannot legally provide you with any additional information regarding the specifics of your students’ lease contact. I hope these answers are helpful and address your questions Thank you,*** ***

Dear Revdex.com and *** ***,
At this point I feel that there are two items that we are not agreeing on
That by the lease we had to walk the unit upon tenant request
That the resident when turning in their keys would no longer be responsible for any damage in the common area
I feel that I have shared my position on this enough with prior replies where I am confident in our position regarding these two itemsI have spoken to my direct supervisor regarding this and I have his support.
The $Common area cleaning charge will not be removed due to the tenant is still responsible for the common area until the lease expiration date
This will be my last reply on this matter and where our stance is remains the same
Thank you,
*** ***
?

To whom it may concern,
There are a few things that are listed in this complaint that is not 100% accurate on how it transpiredBefore I list some of the items that were not accurate please allow me to explain how everything occured
The daughter of Ms
***-*** came into me in April and said she was not happy and wanted to move outI explained to her the re-lease process and how it worksShe was not thrilled by that and wanted to be released without paying anything or finding someone to take over her remaining part of her leaseShe said she was not willing to find someone and pay anything extra to be releasedAfter that she said that she had medical conditions that required her to not live hereI said that if she has a medical condition that she needs to provide some sort of documentation supporting that this is the case. I said that if she does give us some documentation regarding this we will review it and get back to her. She brought in paperwork on May 8th 2014, but there was nothing to support that she was needing to move out here and needed additional care that she was not getting nowThen some time passed and she brought in another note, this occurred on Wednesday May 21st I reviewed it and so did my boss who is the regional manager of the propertyThe documentation was more direct of what she was needing and asking for, but still very general.
After reviewing this my boss came up with the idea of that we will split the difference of the remaining two months so she would only owe one of the two payments that were leftShe would be released without finding anyone to take over, paying any additional fees, or any buyout feesI agreed with this and supported my boss’s decision and thought this was a fair deal
Then on Friday May 23rd I sat down with Ms. ***-*** daughter Aisha and told her what we were willing to purposeShe did not like that and did not think it was fair that we were still holding her to the any part of the lease
Below are a few items she mentioned that are not accurate.
She stated that there are payments left. That is not trueShe has the scheduled June 1st payment and the July 1st payment, just two payments leftBoth are listed on the first page of her lease contractWe were willing to waive one of the two payments and she would not owe any additional fees or be respondsiable for finding someone to take over her last payment
She also stated that we kept asking for information, but did not give them any answerDue to fair housing laws with any special circumstances I need documentation supporting whyEach time documentation was provided we got back to Aisha with what are decision was
We follow every code and lease contract item that was signed by both partiesI know that both Ms***-*** and her daughter do not agree with our decision, but I believe that they do not like our decisions becuase it is not what they want not that it is against any code or anything that was signed for in the lease
I am welcome to continue to put input on this topic and provide any documentation of the lease or email exchange that I have had regarding this topic
Sincerly,
*** ***
Property Manager

Complaint: ***
I am rejecting this response because:
1)When I called to discuss the parking problems, I was never told that pending approvals were contingent to build the parking structureThey conveyed that the structure would be built2)The fact that the structure has not been built directly effects all that live there There is a lack of parking which causes some tenants to park in spots that are not their own I challenge the speculation that they did not need to inform her, they needed to inform all that the parking is and would continues to be a problem
3) The Summit on College is so aware of the parking problems they actually print the number of the tow trucks on the back of the parking permit placards4)They forced her to sign/ initial the parking agreements as they control all the terms, if someone wants to park they must sign/ initial I did not sign that agreement nor did I agree with it and I pay for the rent and parking
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
My responses are below the business responses, re the MESSAGE FROM BUSINESS:
(Business comment) "My name is *** *** and I am the property manager of the Summit on College ... I have reviewed his ledger today (as of 8/22/14) and he currently just owes the $for the split common area cleaningThe $4.xx gas payment was processed by us and is already taken care ofThe payment was paid after the statement was given with both amounts due at that time."
(My answer) Perhaps so I will accept this explanation, although the check was paid on August 4, and the invoice of charges was mailed to me on August 14, So I will accept this, with the stipulation that it will not result in late fees or collection charges from The Summit On College at a later date and time.
--
(Business comment) -*** *** "Regarding the common area cleaning charge this was a charge of $that was split into payments of $due to it was a bedroom unit that had residents living in it. We walked the unit to inspect it for damages after all residents moved out and their leases had expired. "
(My answer) Individual leased tenant Xxxxx Xxxx moved out on August 1, requesting a walk thru as his individual lease stipulated and the front desk staff said noAttached is pictures taken that dayHad The Summit On College done what was requested by him (while I was listening to that conversation on the phone) and followed their procedure in our lease, walking through on Xxxxx's day of move out, I would not be billed for any apartment cleaning feeAttached is pictures showing a clean oven and stove, and a vacuumed and mopped floor on August 1, 2014.
*Also note-Apartment 2205's wall plug is not crooked as is the one depicted in Mr. *** ***'s photo, meaning this is not our apartment unit at They are billing the wrong tenants for the wrong apartment unit
Attached is my photos taken on the day the walk-through was requested and was denied, at which point he returned to take pictures which are of course taken inside the only apartment we could enter with his key He then turned in his keyetc and left the complex.
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(Business) -*** ***- At the time of walking the unit for damages we found that the kitchen stove needed to be cleaned, as well as the floors (I have attached pictures showing this)"
Mr. *** *** needs to go back to the employee who conducted the inspection and correct the apartment unit as it is clearly the wrong apartment unit as is verified by our images , and then send a corrected invoice showing no charge to us and bill the correct tenants in the actual apartment unit that is depicted in his photo's.
Regards,
*** ***

*** ** ***
*** ***
*** *** *** *** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***
Thank you-perhaps you can fix the formatting of my response?!!!
Was supposed to be like this!
Complaint: ***I am rejecting this response because: once again Mr*** ***-here is our leaseI have attached it for your reviewIt states specifically that "at the expiration or earlier termination of this Lease" that "Tenant may elect to conduct a joint inspection of the Apartment Unit with Agent or its agent, employee or representative" He requested a joint inspection as did IYour management said no. You sir are in error [per your own apartment lease which I have] in stating this "Regarding the payment even though he did physically move out early the apartment that does not mean that changes the length of his lease he is responsible for ..." Let me repeat this "at the expiration or earlier termination.." As such, your staff should have conducted the requested final walk through while my student was still able to redo any item you felt was 'subpar'. We had paid in full throughAugust 4, but physically moved out on the first. From our pictures, you will note all cleaning items were still in the apartment at that timeYour managements final walk through could have been conducted on August 1st, or the 2nd, or the 3rd or even the 4th when my student was still in townYour management said "No."Your management specifically chose to deny this when my student requested a walk throughAgain, at any time would have been fine, and was stated as such, however again, it was denied by your staff.** NOTE: Page - Lease Document under # CHEAND CHECK-OUT PROCEDURES: Upon Tenant’s surrendering possession of the Apartment Unit at the expiration or earlier termination of this Lease, Tenant may elect to conduct a joint inspection of the Apartment Unit with Agent or its agent, employee or representative and note in the space provided on Landlord’s copy of said Exhibit “A” the condition of the Apartment Unit, including, but not limited to, all fixtures, furniture, furnishings, and appurtenances therein, and any damage done thereto which is deemed by Landlord to have arisen during Tenant’s occupancy and use of the Apartment UnitUpon Tenant’s surrendering possession of the Apartment Unit at the expiration or earlier termination of this Lease, Tenant shall surrender possession of the Apartment Unit in a clean and sanitary condition, including, but not limited to, all fixtures, furniture, furnishings, equipment, appliances, and appurtenances-"Your The Summit on College lease specifies your management team was to conduct a walk through inspection upon vacating the apartment (early or at lease expiration) if requested by the tenant.It was requested. It was denied. We followed protocol and gave notice, turned in all keys and so on, as well as never paid rent/utilities late-not one timeI expect you to now follow your written lease protocol which states quite clearly you have the responsibility of conducting a final 'walk through' with the tenant at their request, even if they vacated it days earlyYour management freely chose not to do so. That was your managements decision.I read leases prior to signing them and I follow their written protocol. I expect the same in return sir.There is no need for further discussion. Your responsibilities as landlord/management are clearly written in our lease.Recind the $charge.Thank you. The best to you in the future.Regards,*** ***

Complaint: ***
I am rejecting this response because:My daughter is in a parking lot with no assigned spots There are parking spots in the lot and her parking placard is # and her roommate is #I don't know how many more placards they have handed out for that lot, however, they have handed out more placards then parking spots given my daughters number.Again, they have mislead you as well as me Additionally, attached is one of my communications with The Summit on College They don't have discuss the lease with me, but the copy of the lease I have does NOT contain my daughters name, her legal name is Katherine, not Kathlenne Again I want my daughter out of the lease I want her to leave in December.
Regards,
*** ***

[redacted]
Re Complaint #[redacted]
* Attachments/documentation in the order that I refer to them in my email:
Attachment #
0018 - Gas Bill [duplicate] charge, "Split Common Area clean w/roommates"
0020 - Apartment ledger, showing my request for refund, charge for winning my above dispute, and second credited amount for using that $ credit
0019 - Postmarked mailed invoice for gas bill/cleaning
0015 - Credit Union Dispute letter-I won
0016 - Filed dispute to get my overcharged money refunded
summoveoutlist.pdf - scanned emailed document from Mr. [redacted] to all tenants at move out date- potential move out charges by line item.
---------------------------------------------------------
Attn; Jay Pollock
Dispute Resolution and Advertising Counselor
Dear Sir, 
 
I requested my student child walk through a final 'move out' check list with the management at The Summit On College because although we have always gotten 100% security cleaning costs returned from all prior housing, I have had several monetary billing issues with The Summit On College. Their (now resigned) company Vice President always refunded me my money, but when I notified the Summit on College in writing - per their directive, (scan # 0018) that I was disputing this $20 charge for "Split Common Area clean w/roommates" I learned Mr. [redacted] had left the company.
I am showing you my last financial go-round with them first to show you why I am skeptical of any additional charges. 
I paid the first months rent in August of 2013 online-however I was debited my actual one month payment plus two more months rent plus two more  online fees on August 27, 2013. I notified the Summit management the day all three charges cleared my account (August 28, 2013) and requested they reverse the two extra error charges, leaving just the single rent payment that I did make.
Long story short, despite my reversal request appearing on our ledger with The Summit on College (attachment Scan # 0020)  they refused to reverse the overcharges. I finally filed my first ever dispute in November and I won my dispute and then The Summit On College charged ME $50 for my winning dispute case, titling that a "Returned Check Charge," but this wasn't a check! (I have NEVER had a check bounce or be returned-ever!)  Scan # 0020 attached-showing "Returned Check Charge-$50.00"
So I am very cautious re money and Summit On College charges, for this is only one incident of prior error charges I was billed for (and refunded later.) They were not validated bills. One of the prior issues was a late charge for a rent $ credit I had in our apartment account and that we used, notifying them in writing we were using posted rent  credit  and I was still billed for a $25 LATE fee, later reversed (also noted on last line of our ledger attachment Scan # 0020)  for that particular  incident, the credited refund amount in our account!
So here-the check out list/potential line item charges they emailed out prior to Move Out (PDF "summoveoutlist.pdf)  and note, there is no $20 charge listed for "Split Common Area clean w/roommates." 
The date my $4.36 bill for the gas and the $20 was mailed (Attached # 0019 Post mark dated) on  August 14, 2014.
The second email I sent them questioning these two charges (and per their written directive) was: 
[redacted]
 [redacted]
 [redacted]
subject: Please respond - Fwd: Summit on College-Move Out Information
Dear Mr. [redacted], Ms. [redacted], Mr. [redacted] and Ms. [redacted]:
I have received a $20 charge (plus an already paid/cashed  gas bill charge) in the mail - scan attached here - for "Split Common Area clean w/roommates." As per our lease agreement, I have thirty days to correct the 'problem,' but "Split Common Area clean w/roommates" is not on your move out list, nor is a $20 charge listed on your attached common area list so specifically, what is the issue exactly? List item by item with pictures please ... Please respond no later than 5 pm Monday, August 18, 2014 to allow us the full thirty days from date of mailed notice (Sept. 13, 2014) to respond to your (over) charge for [redacted], lease room #[redacted], located at [redacted]..
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I requested my son conduct our lease agreement  check list walk-through while I was on the phone with him during his key turning in etc, as I live quite far away (around 196 miles) from Fort Collins. 
My cell phone number is the [redacted], displayed here on our wireless phone bill.
[redacted]
[redacted]
[redacted]
[redacted]
--------------
All I want is the $20 charge dropped, just as they agreed to drop the duplicated gas bill charge of $4.36 on my Revdex.com dispute. I also know they did not respond to my original email request contact. I know their tenant, my son [redacted], cleaned the entire common area plus his separate lease bathroom/bedroom area completely (Note: no extra cleaning charges were noted for his personal leased sections) at the time he was moving out and I know he was entitled to his final check list walk though as it is on our lease (recorded in my dispute as an attachment), but they would not conduct that inspection with him (refer to my three phone calls to him while he was in their office as well as his return call to me after taking his cleaned apartment pictures.) 
As such, he/we now have lost our right to clean whatever the $20 "Split Common Area clean w/roommates" is for, but not by our choice or decision. 
I responded in writing within the time frame (and per their written directive noted on attachment #0018, highlighted in yellow ) to give us time to return and correct whatever the Common Area clean charge was for. 
They disallowed that and so here I am now.
Thank you for your time on what should have been a simple final Move Out Inspection, had our lease been honored on their end. 
We will not be renting there again, rest assured. Their accounting leaves a lot to be desired.
Sincerely, [redacted] 
  
[redacted]

To Whom It May Concern: I am in receipt of the complaint that was filed by Ms. [redacted] regarding The Summit on College, located in Fort Collins, CO. In regards to her complaint about the parking, shortly after we opened for business in August 2013 we recognized the need...

for additional parking at our facility.  The owners and developers of the property considered all options and we began to move forward with plans to build a parking garage.  We started advertising for this garage in December 2013 while the owners and developers were working with city officials to gain the appropriate approvals to move forward.  We do not deny that there are complaints posted online, however the vast majority were due to the parking situation during the 13-14 school term and not because of the delayed garage.  The owners and developers are still fully engaged and plan on moving forward with the parking garage as soon as possible.  It is unfortunate but there has been a delay due to appeals being filed protesting its approval.  When we were informing prospects that the parking garage would be built for August 2014; that was the most up-to-date information that we could provide.  When we found out in June that the garage would not be completed due to appeals we immediately informed everyone who about the delay.  We carefully and accurately relayed this information to ensure everyone had the most up-to-date information.  We still fully intend on moving forward with the parking garage, the question at this time was when.  When we provided the information that the parking garage was delayed, we also provided information about alternate plans for everyone who needed a parking space. [redacted] requested an onsite uncovered parking space and she was assigned an onsite uncovered parking space.  Since she was provided what she requested, there was no need to inform her personally about the delay of the parking garage. In reference to contacting the towing company, we encourage all residents who have an assigned parking space or assigned lot on-site to notify the tow company if someone is parked illegally.  We do this to ensure that everyone paying for a space is able to park in the area that they are assigned 24/7.  Unfortunately, we are unable to monitor these lots at all times.  The statement “the agreement doesn’t mention anything about the kids having to call the tow truck” is not accurate.  I have attached the parking addendum Ms. [redacted]’ daughter signed when she received her parking permit on move-in day.  The next to the last bullet items that she initialed reads:  “I understand and agree that in the event someone is parked in my assigned spot or lot that is it is my responsibility to contact the towing company with the information that is given on the back of my parking permit.” On the back of every parking permit there is a printed label that provides the tow company information so the resident is able to make this phone call if necessary. Based on this information, I do not believe we have lied or mislead any tenant in regards to parking at The Summit on College.  We have communicated with every resident affected, through various mediums, because we want them to be just as informed as we are about the current parking situation as well as the development and construction of the future garage.  We ensure that every staff member is following good business practice and that we are relaying as much information as possible, in a timely matter. I welcome any additional questions, thoughts, or suggestions from The Revdex.com or Ms. [redacted]. Respectfully,[redacted]

Dear Revdex.com and Ms. [redacted], The parking lot where Ms. [redacted]’ daughter is assigned to park is restricted, but each parking space is not assigned to a specific person.  We have not given out more parking passes than we have parking spaces.  We have distributed the same number of parking passes as there are parking spaces.  The City of Fort Collins approved this specific lot for 26 parking spaces and there we have distributed 26 parking passes.  You are welcome to confirm this statement with The City of Fort Collins if you wish.  We did not mislead any leaseholder in anyway.  Ms. [redacted]’ daughter signed up for an onsite uncovered spot and that is what we have provided.  There was nothing attached to this correspondence so it is very difficult to respond to her claim.  I have reviewed the documents that we have onsite and our copy of the lease agreement contains her signature and her legal name. Again, you are not the resident nor guarantor so therefore I cannot provide a copy of the executed lease to you, however if your student or the guarantor requests a copy I will be more than happy to provide. We are not in default of the executed lease contract therefore we believe that there are no grounds to cancel or release Ms. [redacted]’ daughter from the contract.  Ms. [redacted]’ daughter is more than welcome to complete a lease assignment if she would like her student to be released from future financial obligations under the executed lease contract.  A lease assignment would assign her daughters lease to another resident which Ms. [redacted]’ daughter would have to identify on her own. This will be the last correspondence in regards to this matter.  Again, Ms. [redacted]’ is not the leaseholder or the guarantor.  I continue to state our position and she continues to attempt to dispute the facts of the situation. Sincerely, [redacted]

To Revdex.com and [redacted],
Regarding the gas bill for $4.36 gas bill since this was paid there will be no late fees nor will this amount be sent to collections. I consider this part of the matter closed. If there are any further questions from the Revdex.com or [redacted] regarding this please let me know.
Regarding the payment even though he did physically move out early the apartment that does not mean that changes the length of his lease he is responsible for. He lease was until August 4th 2014 not August 1st 2014. This is listed on the front page of our lease contracts.
Even though our leases are individual leases there is a shared part of the apartment that any damages each resident would be equally responsible for. This charge occurred in that common area. Until the lease expires and all residents vacant the unit is when we walk the units to access for damages.
Regarding it being the wrong apartment and questioning who walked it. I can tell you that I personally walked this unit so you are getting the 1st hand reporting.
I went back and checked the pictures I had taken before and after this apartment and they are showing that they were 2204 and 2206 so that tells me I did have the right apartment. Plus the apartments that are before and after this unit are totally different layouts so it would be very obvious if we were in the wrong apartment. Also that floor plan there is only one that style on that floor so I highly doubt this was the wrong apartment. Regarding the light switch
being crooked I believe is the same one in the pictures as in the unit. This may be due to the picture being taken at a angle, but I feel confidently that this is the correct apartment. At this point I have nothing that holds up that this is the wrong apartment.
With my belief being the correct apartment and with the charge falling under the timeframe he was responsible for my position on the $20 still remains the same.
Please let me know if you have anymore questions.
[redacted]

Dear Revdex.com and Mr. [redacted]-Property Manager;
I do not 'feel' we have items we disagree on. I know that our rights as the 'individual lease' tenant were violated and we were charged for a "Split Common Area Clean" of which we had no knowledge of any areas, nor give the legal opportunity to address it. There is and was no damage whatsoever, ever! I have your original bill in my possession.  
Re "1. That by the lease we had to walk the unit upon tenant request." - 
* Your lease clearly stipulates that the tenant, if vacating your apartment early, having paid full rent, can request a exit walk through-with each item checked as needing additional cleaning. I have included my lease pictures for you to review. (You had me download it originally-when I was cosigner on the lease but being out of town.) You cannot charge after a walk though was requested by the paid in full tenant and then denied by your staff. It is titled CONDITION AT MOVE OUT as well as AT MOVE-OUT. 
Re "2. That the resident when turning in their keys would no longer be responsible for any damage in the common area" - 
* There is NO damage-this $20 is for a Common Area Clean only, and had we walked it with your staff as we requested, with items listed, or had you responded to my first email inquiry to you, we would have had time to still clean what areas were checked off in our lease and dated/signed by your staff as well as the tenant. Again, this is for a "Common Area CLEAN" only. You specified that in our mailed bill.
We lost our right as a tenant to re clean ithe unit or address it on actual move out day (as well as on the early departure vacated day) specifically because you ignored your own lease (Attached Image #1 and image #2 and Image #3)
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NOTICE TO TENANT
YOU MUST SIGN THIS MOVE-IN/MOVE-OUT CONDITION REPORT ...
 
Page 12 - Lease Document
Initials ____________
The Summit on College
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A picture with a handwritten apartment unit number is not sufficient. (See attached picture #4-looks like it is that apartment units floor but actually, this picture is taken xxx miles away, in a different residence entirely.) 
A written, dated and signed (by tenant as well as your staff) list of cleaning needed at this 'vacated' apartment is sufficient. (See our lease image #3) Your staff said no when it was requested it be conducted so it was never performed, despite our request to do so.
Regards,

Dear Revdex.com,
First of all I apologize for any delay getting back to this message or to [redacted] or his guarantor. This time of the year is the busiest time of the year in this industry.
My name is [redacted] and I am the property manager of the Summit on College where [redacted]...

[redacted] resided during his 13-14 lease term.
I have reviewed his ledger today (as of 8/22/14) and he currently just owes the $20.00 for the split common area cleaning. The $4.36 gas payment was processed by us and is already taken care of. The payment was paid after the statement was given with both amounts due at that time.
  
Regarding the common area cleaning charge this was a charge of $80.00 that was split into 4 payments of $20.00 due to it was a 4 bedroom unit that had 4 residents living in it.
We walked the unit to inspect it for damages after all 4 residents moved out and their leases had expired. This occurred on August 4th 2014. [redacted]’s lease expired on August 4th 2014. This is labeled on the front page of his lease contract.  At the time of walking the unit for damages we found that the kitchen stove needed to be cleaned, as well as the floors (I have attached pictures showing this) that resulted in the $80.00 cleaning charge.
We cannot determine who made the mess that needed to be cleaned and hold that person(s) responsible for the charge considering all 4 roommates have the same access to that common room area.
At this time if [redacted] feels that his roommates made the mess and that he should not be responsible for it that is something he needs to take up with them. We cannot step in the middle of that.
Since all residents have access to the common room area then all residents are equally responsible for any damage or cleaning that is needed in the common room area.
With any lease with roommates there will be a parts where all residents are responsible for.
Please let me know if you have any further questions.
Thank you,
[redacted]
Summit on College
Property Manager