size="3">RE: ID No We received your email message dated today, June 8, 2016, which is the first notice we had received We did pack out and store MsB***’s contents after a fire/smoke damaged at her condominium building in Encino We contracted to pack out clean, store and then return her contents once the building repairs were completed During the pack out process MsB [redacted] did remove several items herself to take to her temporary housing and dispose of other items We do not know what items were moved by MsB [redacted] or disposed of by MsB*** MsB [redacted] decided to hire an attorney during the process to dispute charges that her insurance carrier approved She then decided that she did not want most of the items that were packed out and wanted to have them added to her total loss inventory and attempt to recover from her insurance carrier After several conversations she insisted that she be able to come to our facility and pick up her items She arranged to have a truck and two movers come to our facility to remove her items She was required to pay for our services prior to returning her items During the process of her inspecting her items and transferring them to her movers’ truck, she disposed of multiple items in our trash bins at our location Prior to the start of the pack out we did take photographs throughout her unit and of her personal property MsB***’s claims: Antique Venice Mirror - Damaged Off White Bookcase/Deck Top missing a piece Three (3) Crystal Wine Glass Returned out of six (6) State Restoration Response: We have photos that show the Mirror was damaged prior to being removed from the wall in MsB***’s unit We have photos of the bookcase/Desk Top, prior to being removed from MsB***’s residence showing the number shelves We have photographs of the bookcase/desktop when it was picked up by MsB***, showing all the pieces were present We have photos showing only three wine glasses in the cabinet at MsB***’s, and photo of the three wine glass that were returned Even with the greatest care, some items sometimes sustain damageWe openly take responsibility for any damages that might occur during a pack out, storage and paprocess, if we are responsible MsB***’s floor lamps were damaged and she was compensated for those itemsWe strive to make sure all of our customers are satisfied, unfortunately, we cannot always satisfy everyone
I have had a terrible experience with State Restoration and specifically with [redacted] She scheduled workers to begin work on our condo prior to my knowledge that there was damage to the unit (The damage was caused by a fire from another unit)She told us the repairs would take two weeks, however it's been weeks and they are nowhere near done with the repairs[redacted] chooses to deal with tough questions by abruptly hanging up the phoneI would advise against working with this company due to poor customer service and poor estimates for how long the work will take
size="3">RE: ID No We received your email message dated today, June 8, 2016, which is the first notice we had received We did pack out and store MsB***’s contents after a fire/smoke damaged at her condominium building in Encino We contracted to pack out clean, store and then return her contents once the building repairs were completed During the pack out process MsB [redacted] did remove several items herself to take to her temporary housing and dispose of other items We do not know what items were moved by MsB [redacted] or disposed of by MsB*** MsB [redacted] decided to hire an attorney during the process to dispute charges that her insurance carrier approved She then decided that she did not want most of the items that were packed out and wanted to have them added to her total loss inventory and attempt to recover from her insurance carrier After several conversations she insisted that she be able to come to our facility and pick up her items She arranged to have a truck and two movers come to our facility to remove her items She was required to pay for our services prior to returning her items During the process of her inspecting her items and transferring them to her movers’ truck, she disposed of multiple items in our trash bins at our location Prior to the start of the pack out we did take photographs throughout her unit and of her personal property MsB***’s claims: Antique Venice Mirror - Damaged Off White Bookcase/Deck Top missing a piece Three (3) Crystal Wine Glass Returned out of six (6) State Restoration Response: We have photos that show the Mirror was damaged prior to being removed from the wall in MsB***’s unit We have photos of the bookcase/Desk Top, prior to being removed from MsB***’s residence showing the number shelves We have photographs of the bookcase/desktop when it was picked up by MsB***, showing all the pieces were present We have photos showing only three wine glasses in the cabinet at MsB***’s, and photo of the three wine glass that were returned Even with the greatest care, some items sometimes sustain damageWe openly take responsibility for any damages that might occur during a pack out, storage and paprocess, if we are responsible MsB***’s floor lamps were damaged and she was compensated for those itemsWe strive to make sure all of our customers are satisfied, unfortunately, we cannot always satisfy everyone
I have had a terrible experience with State Restoration and specifically with [redacted] She scheduled workers to begin work on our condo prior to my knowledge that there was damage to the unit (The damage was caused by a fire from another unit)She told us the repairs would take two weeks, however it's been weeks and they are nowhere near done with the repairs[redacted] chooses to deal with tough questions by abruptly hanging up the phoneI would advise against working with this company due to poor customer service and poor estimates for how long the work will take