State Street Convenience

To whom it may concern:Thank you for notifying our customer service office by email of the above referenced complaint.Unfortunately, the notification was caught in our spam folder and we have only recently become awareof the complaintWe are Aerus LLC, formerly known as Electrolux from ***,
maker of highquality floor care equipment as well as water and air purification systemsOur products are soldthrough a network of independently owned franchise dealerslt appears the transactions referenced inthe complaint were between Ms*** and *** *** *** ** *** *** We have nofirsthand knowledge of the transactions.Nevertheless, we have spoken with the franchise owner about the matter and he advises that his officehas worked with Ms*** to address her concernsIt is his understanding that her Complaint hasbeen resolvedWe and the franchise have attempted to contact Ms*** by telephone to confirmthat her issues have been addressed and resolved, but we have not been successful in speaking with hereven though we have left several messages.lf there are still issues that need to be addressed, we would encourage Ms*** to contact ourcustomer service officeat *** and we will be happy to assist her furtherCustomersatisfaction is very important to Aerus and we stand ready to assist in any way we can.SincerelyLinda D***Director, Aerus Customer Service