State Street Products, LLC

Initial Business Response / [redacted] (1000, 6, 2015/08/03) */ Contact Name and Title: [redacted] MCustomer Relations Contact Phone: XXXXXXXXXX Contact Email: ***@ [redacted] .com We have received your message and apologize sincerely that our valued customer was disappointed with our service The customer seemed to be concerned with the sizing of the banner in relation to the cost, both of which are very clearly stated in the product description of the item along with the exact material specificationsThe customers other concern is that dated event/championship merchandise is non-returnable, as stated in our merchant policy on the website as well as on the packing slip received with the order The product description is available to make it very clear exactly what is being ordered before any transaction occurs, and that particular return policy is in place to protect our company from the many people who wish to order championship merchandise for a party or something of the like and returning it immediately after Once again, we are truly sorry that our service did not meet the expectations of the customer but our websites and policies are laid out clearly and for specific reasonsIf our decisions in this matter seem unfair or unprofessional in any way, we implore you to contact us so that we may amicably resolve the situationThank your for your time, State Street Products LLC (We apologize for the delay in response, as we were unaware of the initial complaint and responded as soon as possible once the second notice was received) Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) While this company states that they listed their return policy, it was not so prominently displayed before I orderedI would still steer clear of ordering from this companyI should have read other customer reviews and complaints before ordering from this companyThere were other up satisfied customers who ordered merchandise and we're still unhappy with their service

Initial Business Response /* (1000, 6, 2015/08/03) */
Contact Name and Title: [redacted] M. Customer Relations
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
We have received your message and apologize sincerely that our valued customer was disappointed with our...

service.
The customer seemed to be concerned with the sizing of the banner in relation to the cost, both of which are very clearly stated in the product description of the item along with the exact material specifications. The customers other concern is that dated event/championship merchandise is non-returnable, as stated in our merchant policy on the website as well as on the packing slip received with the order.
The product description is available to make it very clear exactly what is being ordered before any transaction occurs, and that particular return policy is in place to protect our company from the many people who wish to order championship merchandise for a party or something of the like and returning it immediately after.
Once again, we are truly sorry that our service did not meet the expectations of the customer but our websites and policies are laid out clearly and for specific reasons. If our decisions in this matter seem unfair or unprofessional in any way, we implore you to contact us so that we may amicably resolve the situation. Thank your for your time,
State Street Products LLC.
(We apologize for the delay in response, as we were unaware of the initial complaint and responded as soon as possible once the second notice was received)
Initial Consumer Rebuttal /* (3000, 8, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While this company states that they listed their return policy, it was not so prominently displayed before I ordered. I would still steer clear of ordering from this company. I should have read other customer reviews and complaints before ordering from this company. There were other up satisfied customers who ordered merchandise and we're still unhappy with their service.