State Theatre

Dear Revdex.com:
I didn't receive any response from the business yetAs soon as it happens, I promise to review it and let you know if this resolution is satisfactory to me

It is our policy that if the artist is here and ready to perform, the show goes on as scheduledWe work hard to relay the message in our phone and online transactions that all sales are final and that no refunds are given unless the show is cancelledWinter weather affected parts of New Jersey but
the majority of patrons who purchased tickets for the show were able to make itKnowing that some of our patrons were not able to make the performance, to those patrons including the complainant, we sent out an offer via email for a special discount to a future State Theatre performanceThis offer is not part of our regular policy, but we felt strongly that something should be offered to those who could not make the show due to the weather

Their answer says, “we sent out an offer via email for a special discount to a future State Theatre performance”Probably, it’s because of my broken English that I didn’t indicate it properly, but I DID NOT RECEIVE ANY OFFER VIA E-MAIL.” Therefore, I am not sure what they are talking aboutIf you saw this offer in question, please be so kind and e-mail it to me.In other words, I didn’t close Complaint as RESOLVED

Review: It was gorgeous Saturday, February 21st, 2015. It was special day for my son and myself so we were in a great mood. We planned .to visit our lovely State Theater and to enjoy our favorite show. Well, we anticipated two pleasures in one: to watch the concert and to do this in our favorite place. (Well, I [redacted]t need to mention that Theater is located in New Brunswick, NJ: for our family there only one Theater from [redacted]. The rest of them are just plain theaters). Well, nothing predicted the disaster for our family. AlasThe Winter Storm invaded North-East. The heavy snow started covering the fields and roads of the Garden State! Very soon we realized that to get to the Theater would be absolutely physically impossible. I immediately called the Box Office. Mr. [redacted], the Manager (ext. [redacted]) informed me that the venue is not cancelled (?). Therefore, to come or not to come (oh, poor [redacted]!) is only my business. If I do not show up, (no matter what my reasons are), according to the Theaters Policy, Im not entitled to any monetary reimbursement. Besides, I had to call 24 hours prior the event to inform the Theater about my circumstances.Dear friends, being a long-time loyal State Theaters customer, I dare to share my opinion about the practical implementation of this PolicyFirst, I am a direct descendant of the Jewish prophets whose predictions are written down in the Old Testament. Unfortunately, with the centuries passed, my genetic clairvoyant abilities faded a little bit. If I were able to foresee the future for next 24 hours, Id play lottery. If I still had those skills from my ancestors to predict at least an hour before something happens, Id probably own State Theater today. Alas, shame on me, but these magical skills are gone!Second, I understand that buying the tickets, I legally entered into contract with the Theater, and both of us have to follow it. In the case when personal circumstances changes, responsibility falls on the person only. ButWinter Storm is definitely a so-called Force majeure which is considered and described by the legal term act of God. When it happens, and if it prevents one or both parties from fulfilling their obligations under the contract, the party has to be excused or suspended for the duration of the force majeure. In other words, it was not my voluntary choice NOT TO COME! I was forced by the circumstances that are far beyond the humans abilities & power.Third, and most important. I do believe the customers (especially, the loyal ones) deserve better treatment and more humane attitude. Of course, I understand that Theaters Policy has to be in behalf of the Theater itself; its not supposed to benefit or please the clients. But the logical question is: Can we call such Policy as user-friendly?The dictionary identifies the word Patron as 1.a person who gives financial or other support to a person, organization, cause, or activity, or2.A customer, especially a regular one, of a store, restaurant, or theater.Quite frankly, I feel more like a slave than a Patron when I have to follow such policy.I am really interested to know your opinion regarding above-mentioned. [redacted]Desired Settlement: I believe, as far as circumstances are beyond my power & wish, my payment has to be reimbursed or credited.

Business

Response:

It is our policy that if the artist is here and ready to perform, the show goes on as scheduled. We work hard to relay the message in our phone and online transactions that all sales are final and that no refunds are given unless the show is cancelled. Winter weather affected parts of New Jersey but the majority of patrons who purchased tickets for the show were able to make it. Knowing that some of our patrons were not able to make the performance, to those patrons including the complainant, we sent out an offer via email for a special discount to a future State Theatre performance. This offer is not part of our regular policy, but we felt strongly that something should be offered to those who could not make the show due to the weather

Consumer

Response:

Dear

I didn't receive any response from the business yet. As soon as it happens, I promise to review it and let you know if this resolution is satisfactory to me.

Consumer

Response:

Their answer says, “we sent out an offer via email for a special discount to a future State Theatre performance”. Probably, it’s because of my broken English that I didn’t indicate it properly, but I DID NOT RECEIVE ANY OFFER VIA E-MAIL.” Therefore, I am not sure what they are talking about. If you saw this offer in question, please be so kind and e-mail it to me.In other words, I didn’t close Complaint as RESOLVED.