State-Wide Moving & Storage

Complaint: ***
I am rejecting this response because:The estimate that I was given is not exorbitant due to the amount of time and labor necessary to repair the piece. I have no control over the amount that the company wants to charge for repairs. I have spoken to them about replacing the marble. I was told that they do not have the same thickness which means that replacing it with another style will require replacing the matching table top. Replacing both pieces will ultimately cost the same if not more than repairing the one piece. I tried to explain this to *** but he was too argumentative to hear what I was saying
I was willing to accept $to cover the cost of repairing the marble in spite of the fact that there are other items that were also damaged. The $500 would not have been enough to cover repairing or replacing all the damaged and broken items but I was willing to accept it and take the loss. For State Wide to now say that they don't want to pay the $after assuring me that the marble would be either repaired or replaced is reprehensible
Furthermore I think we have lost scope of the original problem. I hired State Wide to move, store then deliver my belongings to me. I was told upfront by *** that any damages would be either repaired or replaced. I was also told that my mirrors and marble tops would be crated. This obviously was not the case with the marble top. It was wrapped in a blanket and transported unsecured from NJ to ***Had the movers handled my belongings with care and professionalism we would not be having this conversation. By State Wide now offering to settle with anything less is insulting and outrageous. For them to state that the estimated charges are exorbitant is equally insulting. I entrusted State Wide with @$50,worth of furnishings based upon *** giving me his word that they would take care of my things and deliver them back to me in the same condition as received. Not only were things damaged and broken, boxes were crushed, the furniture was dirty, some was water damaged and it smelled.
I hired State Wide because they were recommended to me by my realtor. If I had any idea that this is how they do business I most certainly would have gone elsewhere. It is companies like this that give all moving companies a bad reputation
Regards,
*** ***

*** ***
The amount your asking for is exorbitant and well beyond the insurance reimbursement that would be generated at $per pound
However, State-Wide stands behind its service and we try to rectify damages to the best of our
abilityOriginally, *** had spoken with you and told you that we could help cover the cost of replacing/repairing the broken marble topYou had mentioned, that was the only damaged piece you really cared aboutThe estimate you got for repairing the piece was very high ($500) and we requested that you get another estimate for replacing the pieceWe have yet to receive this estimate
I also authorized *** to offer you a $200 damage reimbursement to resolve this issue but you denied itPlease keep in mind that the total insurance reimbursement for these damages would be significantly less than $
Please provide an estimate for the replacement piece of marbleIf this estimate is acceptable, State-Wide will go above and beyond for you, yet again, and cover the cost
If this resolution is not acceptable please let me know and I will start the claim processYou may then deal with the insurance company directly for a damage reimbursement at the pre-described $per pound per article
Again, I apologize for any inconvenience that this move has caused you and only hope that we can resolve this issue in a timely and appropriate manner
Sincerely,
- *** ***

Complaint: ***
I am rejecting this response because:Simultaneous complaints were filed with the *** *** * *** *** *** and the New Jersey *** * *** *** *** an arbitration association notified me that they are awaiting a response back from State Wide. I am waiting to hear back from ***
If neither of these organizations can help me resolve this issue then I will consider filing an insurance claim
Regards,
*** ***

*** ***
Unfortunately, we have not been able to resolve this issue and therefore as a last resort we will be filing an insurance claim with our providerThe necessary paperwork has been sent to youPlease fill out and return this paperwork to us so that we may complete the documents and submit themPlease send all documents to:
State-Wide Moving Co
Broad St
Hightstown, NJ
Thank You,
- *** ***

Good Afternoon [redacted]First and foremost, I apologize that you had a less then exemplary experience with our company. Quality service and customer satisfaction is always our goal. After reviewing the original estimate and the final bill I see there is a significant difference...

in price. Please keep in mind that an estimate is only an estimate and will differ from the actual cost. On the order for service you signed an addendum stating that acknowledge this much.Based on the original inventory taken by the estimator, 4 men for 10 hours seems accurate. Unfortunately, on the day of the move your possessions exceeded a full truck load and we had to make a second trip for the remaining items. We do not operate larger trucks for local residential moves due to logistical issues. Nevertheless, a second trip was need and not accounted for in the original estimate.As a small business, we take pride in the service we provide and strive to make it right when a customer feels they have not received a quality service. I wish you gave us a chance to rectify this situation before filling a complaint with Revdex.com and permanently dinging our record of excellence. Even though we work on an hourly basis and we did everything in our power to get you moved in one day, I will take responsibility for the un-estimated travel time for the second trip. GPS clocks 45 minutes from the origin address to the destination. Therefore, round-trip travel for the second trip is equal to 1.5 hours. At the hourly rate of $150 per hour, I am willing to reimburse you $225.Please let me know what you would like to do from here. I hope we can work together to resolve this in a timely matter.Best Regards, - [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please send check tomy new address: [redacted]
Regards, [redacted]

DO NOT EVER USE THIS COMPANY! They are horrible. They come in give an estimate and low ball you then add an extra man to get the job done 1 hour earlier and it still cost the same. The crew we had had a chip on there shoulders from the minute they showed up. One worker yelled at my 70 year mother. really? They were supposed to wrap the furniture prior to putting on truck, No such luck. Everything was just thrown on the truck packed tightly. Couches were just laying on the side on a dirty truck floor. They were careless and put a hole in a wall and blamed us?. Scratched up new hard wood floors. Ruined paint on the new walls. Broke a mirror stand then proceeded to tell me that they took it apart and the list goes on and on. They were sloppy and honestly I would not let them even move a dead body in a coffin I am sure they would mess that up too!. Just horrible. Maybe they need to get better workers who care about other people's furniture. If not then they need to get a different job. PLEASE do not USE them unless you want your belongings ruined!!

Dear [redacted]First, I apologize for the delay in getting to you the morning of your move. Even during our busiest times, we strive to be on-time and I apologize for any inconvenience that this delay caused you.In regards to the damages and the compensation you are seeking...

there are a few issues. Upon completion of the move you singed the billing of lading stating that the move was completed and you received all of your items in good condition. No damages were reported before the crew left your new home. You also signed an order for service accepting the standard valuation insurance of $0.60 per pound per article. Your damage claim was accepted and at this rate for the items listed for a total reimbursement of $168.00In order to resolve this issue I will offer you a total of $200.00 for the damages that occurred during your move.Please let me know if this is acceptable.Thank you, - Michael R[redacted]

Review: I contracted with Statewide to remove all items from my home in NJ to their storage facility in Hightstown then transport them to my new home in [redacted] The initial move occured May 31, 2013 and the final move occured on Nov 16, 2013. Before the inital move was completed the movers broke a mirror. I was told that any damages would either be repaired or if unrepairable item(s) would be replaced. After the final move I found numerous damages done to my furniture. Again I was told by [redacted] Statewide's rep that they would either be repaired or replaced. I indicated that my main concern was the marble top for my coffee table. I was told to get an estimate to repair the marble. I got the estimate from a local marble fabricator and presented it to Statewide. I was told that the repair cost was too high and they were not willing to pay. In turn they offered me $200 to settle all damages (marble and furniture). I told [redacted] this was not acceptable. To repair the marble is $500 and to replace is $300. Not only are they unwilling to reimburse for the broken marble but also not for other damages done to my furniture. The representative from Statewide acknowledged that the marble was not properly crated for moving as it was wrapped in a blanket. In addition to the one mirror another triple mirror was damaged, entertainment center base was chipped, chair arm was dented, knobs broken from a chest, a hole in mattress, water damage on several pieces of furniture and the concrete front step of my house was broken. There were boxes crushed and pictures, glassware, crystal and collectible items broken. These damages were the result of the truck being overloaded. I was told that Statewide was not responsible for things they did not pack ie boxes. I could accept that but they were responsible for my furniture. Also,there is no guarantee that the replacement marble will match. If it does not match I will have to replace the top to another tableDesired Settlement: I am requesting a refund of $500 to cover the cost of replacing the marble for my table and to cover repairs to the balance of the furniture.

Business

Response:

[redacted]

The amount your asking for is exorbitant and well beyond the insurance reimbursement that would be generated at $0.60 per pound.

However, State-Wide stands behind its service and we try to rectify damages to the best of our ability. Originally, [redacted] had spoken with you and told you that we could help cover the cost of replacing/repairing the broken marble top. You had mentioned, that was the only damaged piece you really cared about. The estimate you got for repairing the piece was very high ($500) and we requested that you get another estimate for replacing the piece. We have yet to receive this estimate.

I also authorized [redacted] to offer you a $200 damage reimbursement to resolve this issue but you denied it. Please keep in mind that the total insurance reimbursement for these damages would be significantly less than $200.

Please provide an estimate for the replacement piece of marble. If this estimate is acceptable, State-Wide will go above and beyond for you, yet again, and cover the cost.

If this resolution is not acceptable please let me know and I will start the claim process. You may then deal with the insurance company directly for a damage reimbursement at the pre-described $0.60 per pound per article.

Again, I apologize for any inconvenience that this move has caused you and only hope that we can resolve this issue in a timely and appropriate manner.

Sincerely,

- [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The estimate that I was given is not exorbitant due to the amount of time and labor necessary to repair the piece. I have no control over the amount that the company wants to charge for repairs. I have spoken to them about replacing the marble. I was told that they do not have the same thickness which means that replacing it with another style will require replacing the matching table top. Replacing both pieces will ultimately cost the same if not more than repairing the one piece. I tried to explain this to [redacted] but he was too argumentative to hear what I was saying.

I was willing to accept $500 to cover the cost of repairing the marble in spite of the fact that there are other items that were also damaged. The $500 would not have been enough to cover repairing or replacing all the damaged and broken items but I was willing to accept it and take the loss. For State Wide to now say that they don't want to pay the $500 after assuring me that the marble would be either repaired or replaced is reprehensible.

Furthermore I think we have lost scope of the original problem. I hired State Wide to move, store then deliver my belongings to me. I was told upfront by [redacted] that any damages would be either repaired or replaced. I was also told that my mirrors and marble tops would be crated. This obviously was not the case with the marble top. It was wrapped in a blanket and transported unsecured from NJ to [redacted]. Had the movers handled my belongings with care and professionalism we would not be having this conversation. By State Wide now offering to settle with anything less is insulting and outrageous. For them to state that the estimated charges are exorbitant is equally insulting. I entrusted State Wide with @$50,000.00 worth of furnishings based upon [redacted] giving me his word that they would take care of my things and deliver them back to me in the same condition as received. Not only were things damaged and broken, boxes were crushed, the furniture was dirty, some was water damaged and it smelled.

I hired State Wide because they were recommended to me by my realtor. If I had any idea that this is how they do business I most certainly would have gone elsewhere. It is companies like this that give all moving companies a bad reputation.

Regards,

Business

Response:

[redacted]

Unfortunately, we have not been able to resolve this issue and therefore as a last resort we will be filing an insurance claim with our provider. The necessary paperwork has been sent to you. Please fill out and return this paperwork to us so that we may complete the documents and submit them. Please send all documents to:

State-Wide Moving Co.

133 Broad St.

Hightstown, NJ 08520

Thank You,

- [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Simultaneous complaints were filed with the [redacted] and the New Jersey [redacted] an arbitration association notified me that they are awaiting a response back from State Wide. I am waiting to hear back from [redacted]

If neither of these organizations can help me resolve this issue then I will consider filing an insurance claim.

Regards,

Review: I requested an 8:30 am move on Tuesday, August 25, 2015. The movers arrived at 9:45 am. They damaged two dressers and ripped the master bedroom carpet and the owner wants to offer me $168.00 for damaging my property. I just purchased this home the day before 8/24. This is totally unacceptable!Desired Settlement: Payment for damages to two dressers and replacing carpet for master bedroom 15X12.

Business

Response:

Dear [redacted]First, I apologize for the delay in getting to you the morning of your move. Even during our busiest times, we strive to be on-time and I apologize for any inconvenience that this delay caused you.In regards to the damages and the compensation you are seeking there are a few issues. Upon completion of the move you singed the billing of lading stating that the move was completed and you received all of your items in good condition. No damages were reported before the crew left your new home. You also signed an order for service accepting the standard valuation insurance of $0.60 per pound per article. Your damage claim was accepted and at this rate for the items listed for a total reimbursement of $168.00In order to resolve this issue I will offer you a total of $200.00 for the damages that occurred during your move.Please let me know if this is acceptable.Thank you, - Michael R[redacted]

Consumer

Response:

Review: [redacted]

I have forwarded you a quote of $3,500 to replace upstairs carpet. I think it is only fair to replace master bedroom 15x12 room. Total of 3 rooms was $3479. I would accept $1,000 to replace one room of carpet.

Regards,

Business

Response:

[redacted]This is valuation is completely unacceptable considering these two factors;1) The carpet is not damaged beyond repair or ripped as you claim. The marks are from pressure and will raise/pop out with time and routine cleaning. In addition, these carpets are soiled and dated which can be clearly seen in the photos you provided. 2) While trying to reconcile this matter you stated in an email that you would accept $250 for the damages that occurred. Now after filing a complaint with the Revdex.com you want $1000.Nevertheless, in an attempt to do the right thing, our good faith offer of $200 will stand.I am sorry we could not reach an agreement.Best Regards, - Mike

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: The company provided a low estimate for the number of movers and the number of work hours for the move in order to get my business. They sent in a smaller than adequate truck so that they have to run a second trip. For those two extra hours on the second trip, I have to pay the movers for the two extra hours while they were relaxing on the truck. They failed to do a final tour with me. An important piece of the furniture was almost left behind, if I have not shouted to stop the truck from leaving. In the end, they failed to move 12 clearly labeled boxes behind. They also left a huge paper mattress box behind for me to dispose of.

The team leader was less than respectful to my suggestions. They did not want me to watch them work, but in the end they were not professional enough to avoid moving items that I told them not to move to the new address.

Some damage to furniture and loss of screws after taking some furniture apart were expected for what I considered very unprofessional movers.Desired Settlement: An apology and a refund for the two extra hours for the second trip plus failure to move the dozen boxes and disposal of the paper mattress box.

Business

Response:

Good Afternoon [redacted]First and foremost, I apologize that you had a less then exemplary experience with our company. Quality service and customer satisfaction is always our goal. After reviewing the original estimate and the final bill I see there is a significant difference in price. Please keep in mind that an estimate is only an estimate and will differ from the actual cost. On the order for service you signed an addendum stating that acknowledge this much.Based on the original inventory taken by the estimator, 4 men for 10 hours seems accurate. Unfortunately, on the day of the move your possessions exceeded a full truck load and we had to make a second trip for the remaining items. We do not operate larger trucks for local residential moves due to logistical issues. Nevertheless, a second trip was need and not accounted for in the original estimate.As a small business, we take pride in the service we provide and strive to make it right when a customer feels they have not received a quality service. I wish you gave us a chance to rectify this situation before filling a complaint with Revdex.com and permanently dinging our record of excellence. Even though we work on an hourly basis and we did everything in our power to get you moved in one day, I will take responsibility for the un-estimated travel time for the second trip. GPS clocks 45 minutes from the origin address to the destination. Therefore, round-trip travel for the second trip is equal to 1.5 hours. At the hourly rate of $150 per hour, I am willing to reimburse you $225.Please let me know what you would like to do from here. I hope we can work together to resolve this in a timely matter.Best Regards, - [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please send check tomy new address: [redacted]

Regards,

Review: In June Statewide Moving & Storage moved us from one apartment to another in [redacted], NJ. We have used the company several times in the past. We advised the only thing we cared about was our over-sized leather couch from [redacted] which costs over $3700. We showed them the only damage on it which was a small scrape from the last time they moved it. I suggested they wrap it several times and they responded each time "Don't worry. We got it, boss." The couch was severely damaged. Leather was scraped off every side and cushions were torn. When we pointed out the damage and they said the forgot the materials at the shop to wrap it which is why they didn't wrap it. They suggested we could by a furniture crayon and/or call [redacted] We spoke to the manger, [redacted], who first denied that his company told us to get estimates. We made various calls and emails and learned we would need a leather repair person and a upholsterer and it would costs at least $600.00. When we conveyed the information we we told we would be paid per DOT guidelines which would come to around $450, then $210 then later $120. We repeatedly asked verbally and in writing to see the guidelines. They were not provided. We repeatedly asked verbally and via email for the insurance company name and claim number. That was not provided and we were advised, in writing, they have no obligation to give us the name of their insurance carrier although they quote the "insurance adjuster" several times in email suggesting a claim was filed although we have never been contacted by an insurance carrier. We do not want to deal with them. They are rude and we do not trust them at all at this point. They advertise that they are fully insured which suggests if there is a problem we could sort it out with the carrier who would investigate the claim and, if it is accepted, work it out with us. We want the name of the insurance company and claim number. Thank youDesired Settlement: We want the name of the insurance carrier, the claim number and claims adjuster's name and telephone number.

Business

Response:

[redacted],

Please excuse the delayed response in this matter. [redacted] the owner, had a tragic and sudden death in his family last week and therefore has been out of the office. This matter will be addressed and resolved no later than next week.

I appreciate your understanding in this matter.

Best,

- [redacted]

Business

Response:

[redacted]

Attached please find a copy of our certificate of insurance. [redacted] is our insurance agent at [redacted]. His number is ([redacted] Hopefully he can clarify a few of the discrepancies you have with moving insurance and the claims process when damages occur.

Throughout this process we tried to settle with you on numerous occasions in an amount above and beyond our legal obligation. This offer still stands if you would like to collect but is contingent upon you signing and returning a release.

We hope that this we help resolve this matter and look forward to closing this complaint.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We need the name of the insurance carrier in place on the loss date not yesterday's date. In addition, we don't want to speak to the broker or agent. We also want the name of the claims adjuster assigned to our claim, that persons phone number and the claim number of the insurance carrier. I feel that this is just another attempt to avoid providing the information and seriously question whether a claim was filed since we have never been contacted to give a statement etc and five months later we still do not have the name of the carrier relevant to our loss, the claim number and the adjuster's contact information despite numerous requests for this information.

Regards,