Staten Island Motors Inc.

***- Thank for for providing more insight into the situationWe are still confused about why the vehicle was towedYou state that "Since the car did not have a valid registration, they would not let me on post with the vehicle even with the bill of sale since it was past days and would not let me leave with the vehicle, and proceeded to have it towed." However, the vehicle was registered as of 3/9/according to documentation from the registryCan you please send the additional documents you refer to in your message so we may better understand the circumstancesWe continue to assert that the vehicle was properly registered and thus would not have provided grounds for it to be towed or to remained impounded. Sincerely,Steve Delaney

We are disappointed to hear of the inconvenience you faced following the lease ofyour new [redacted]. Your vehicle was properly registered on March 9, 2015 and itis our policy is to mail out the registration immediately after. It is ourunderstanding after consulting registry guidelines that a...

vehicle would not beimpounded for not having a copy of the registration on hand. We would be happyto provide the authority that initiated the towing with documents showing thevehicle was registered in early March.  We strive to make every transaction flawless and we missed the mark on returningyour [redacted]. We apologize that your request fell through the cracks when therewas a personnel change. We are very sorry for the hassle of having to contactus again.  Upon our conversation with you on 4/17/15, we sent a copy of your registration byemail and followed by mailing a hard copy of the registration and the [redacted]on 4/20/15. We welcome the opportunity to redeem ourselves and provide thelevel of customer service we are known to deliver.

The agency that had my car towed was the [redacted] at [redacted], MA. Since the car did not have a valid registration, they would not let me on post with the vehicle even with the bill of sale since it was past 7 days and would not let me leave with the vehicle, and proceeded to have it towed. It cost me $235 to get it out of the tow lot and this was in part because I needed a registration to get it out of the tow lot, so it took me over 24 hours to get it from Coastal Nissan. I do not think that me paying this money to get my car out from towing because of another company's wrong. I have the receipts from the tow lot that I can scan and attach.
Regards,
[redacted]

[redacted] –We sympathize with your situation as an accident is a scary and costly event for anyone. The terms of your lease agreement represent a contract between you and your lender/lessor. A higher down payment allows you to make lower monthly payments, as the total cost of the lease...

is divided over the length of the term. Coastal Nissan is happy to work with you on getting into another vehicle. However, we can’t refund “some of the deposit you made back,” as that was the contract you had with your chosen lender/lessor.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
In reading the dealership's response, it is quite evident that the truth is once again being distorted in their favor. There was NEVER a conversation between myself & the salesperson or any type of disclaimer made by him ,of any existing damage prior to the purchase or during the ongoing negotiation process. If there had been, I would not only have attempted to further negotiate a lower selling price on the vehicle to offset the cost of the repair, but would have further opted out of purchasing this particular vehicle & chosen another one of the same model & year with even less mileage on the odometer, that was also available which I also looked at. They also mention of the numerous vehicles they inspect & take photos of that have damages, but yet I was never provided anything as proof for my vehicle to back up their statement.Even though a lower cost resolution was  offered by the dealership to fix the damages, the cost of the damage would still be my responsibility. I stand firm on my initial complaint, therefore, as I'm absolutely positive that no damages were present during my walk around the vehicle in two separate occasions. The dealership should take full ownership of this issue & resolve it at their own expense. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  The contracts regarding the extended warranty and wheel and tire packages have forged signatures on them, I want a full refund for the 2 products I didn't sign for. The main contract was altered after I signed it. 
Regards,
[redacted]

Revdex.com:At this time, I have not been contacted by Manfredi Hyundai regarding complaint ID [redacted]. However I did contact them and made an appointment to have them look at my vehicle. I still don't know whether Subaru will fix the problem or not.Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Staten Island Toyota regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As stated in the last complaint. This company never  full exaimed the rear brake system which is required. Also they never offer a full refund on the brakes they did. Shop manager attitude was  I don't really care. So what I am looking for is a full refund for the calipers and their brake job that they did . As the shop manager explain that dont full exame the brake system at all . They just put new new ones in without examining everything. Looking to get a full refund for everythingRegards,
[redacted]

Revdex.com:At this time, I have not been contacted by Manfredi Hyundai regarding complaint ID [redacted].Sincerely,[redacted]

After performing rear brake work we advised the customer that the emergency brake system would require a short period of time to adjust, as they are interdependent. Customer insisted that the emergency brake be tightened against our recommendation. The subsequent problem was a result of this...

adjustment. Coastal Nissan does not tolerate rude and abusive behavior toward any of our employees and will notify authorities if there is a threat to workplace safety.

[redacted]'s car is a certified Toyota Camry however any after market upgrades not approved or installed by a certified Toyota dealer or Toyota OEM product would not be covered, and will void that portion of the Warranty . the Client had an after market radio and or speakers installed into his...

Camry causing a wiring issue with the Camry throwing and engine light code to go off. it took 3 hours of labor for our tech to run through the car to find the damage that was caused by the install of the radio and or speakers. the onus should fall to the person or persons who installed the aftermarket radio and or speaker system . how ever out of kindness for our clients we have discounted the repair order 10% and additionally gave the client a $100 credit toward future services in our Toyota facility Thank you in Advance [redacted]
[redacted]

After thoroughly researching this issue, we confidently disagree with Mr. [redacted]'s account of the situation. The damage on the bumper had been noted by our sales consultant prior to intitially presenting the pre-owned vehicle to this buyer. In the interest of customer satisfaction, we offered Mr....

[redacted] the option to repair the bumper at our cost since the selling price of the vehicle didn't include this additional expense. He declined. We have subsequently attempted to contact him but not received a response. Our dealership personnel manage the purchase and sale of over 100 vehicles per month. We are constantly photographing and appraising vehicles with an eye toward damage or defect. We regret that Mr. [redacted] didn't notice the condition of the bumper prior to sale and we have attempted to reach an equitable resolution.  Coastal Nissan is open to resuming our conversation with Mr. [redacted] at his convenience.

Review: I Purchased a 2010 Subaru on May **, 2015. Upon reading the Retail Installment Contract I saw that I was charged $1995.00 for a Service Contract that I did not agree to purchase. The full purchase price for the car is $12534.00 which includes the sales tax of $1002.43 and a Registration fee of $162.50. The installment contract has a total cost of $13,853.00. I put $5000 down on the car and should have a balance of $7500, instead the installment contract shows a balance of $10,950.00. This is a huge difference. I have gotten nowhere with the dealer. They keep telling me it will be resolved. I called the Subaru financing agency ([redacted]), They told me I had to go through the dealership. Originally when I called them they didn't have any paperwork. So the whole thing could have been settled then. Now I am told that the dealership has to go through the company that the service contract is with to have it resolved. I don't trust anyone at this point. I will not pay over $3000 for the car that I purchased. Besides the $1995 service contract charge, there is an additional finance charge of $1542.63. I decided to pay off the car entirely, but cannot do so until this problem has been resolved. I feel that I was duped and that the finance person that I spoke to at the dealer ship is a dishonest man. I would gladly bring the car back and take my business elsewhere.Desired Settlement: I would like to have the extra charges removed. I would like to let the proper authorities informed about the fraudulent practices of this dealership. If at all possible, I would like to return the car and have my $5000 refunded to me as soon as possible.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Staten Island Motors Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I leased a Toyota Sr 5 from [redacted] on 9-*-2015, I made a Deal with them on 8-**-2015( there was a trade in Vehicle 2013 Honda pilot which they appraise on 8-**-2015)They took deposit money 1000 on [redacted] of august 2015( check cashed on 8-**-2015) Later on there was a delay on delivery but finally I had a deal with them on -9-*-2015They appraised the trade in vehicle .Gave me odometer disclosure statement to sign.( which I signed) Other than that there were no paper work Sales Person ([redacted] Ph ###-###-####) and the manager ( JAMES ###-###-#### )Told me they will take care of every thing I do not need to worry about the trade in Vehicle and they took 2013 Honda pilot from me )and said every thing will be adjusted from your account you do not need to worry about any thing and buy out the 2013 Honda pilot as trade in . After few days I received a call from Honda financial services that my payment late .I told them that I have trade in that Vehicle But they said they have not received any kind of information or payment .So we made a three way call to that dealer ship Honda /me/island Toyota..the answer from that dealer ship Manage is not available but he will call me .Next day Manager Called and told me all is fine,after another week nothing happened Finally I made the monthly payment to Honda for Credit Concern.Then I called to the Sales guy He said oh we gave your vehicle to Honda do not worry all is fine I explained honda has nothing in their System , then Manager called me Said he took care of every thing Honda Has the pilot why you worry. .Honda financial has nothing in their system .Then manager james said I dont care do what ever you like to do no one will listen you , Go to court and you will lose every thing I called toyota 2 times filed a complaint ,nothing happened ( they ignored it ) So today I called Toyota again today the girl filed another complaint and told me to go Revdex.com web site( Honda is still under my name and it Disappeared No clue looks like a fruDesired Settlement: Dealer ship should Pay Honda Financial Full pay out of the 2013 balance included the mileageits been more than a month .Manager is fooling me that he return the pilot to Honda real story Matt told me that they gave to Local Honda ..Not to Honda financial .They must payout Honda all the balance ASAP

Review: GRand Cherokee Jeep-2014 leased and took possession 12/**/2013rolled out of the showroom2/** Found oil leaking from the under carriage took car to Service of Manfredi which they had for one week to find iut after draining the oil there was oil leaking from oil filter housing , replaced oil filter housing(car had only 3195 miles never hadthe first oil change so now it must have been from the on setAlso remote start when used after several times started after few minutesthe alarm system would go on and not turn off. Sat in house driveway for one hour until sale person of Manfredi told me to put in manualwhich after over night alarm had stopped, but could not use itremote start was problem because of "hood latch": so that was replacedAfter taking possenssion of the car from service having it for one weekdriving car , when going over regular highway bumps stations started chaning by themselves and then phone was disconneted.Bought car back to dealership on Sat 3/** sales person was too busy with customer so went to servive dept. and they said they had t ocheck the diagnostics in the computer. Brought car back Tues 3/** into service @ 7 amin the morning, no loaner car was given (1st time difficult getting loaner but they consented) had to leav car , someone had to pick me upcalled back 6 hrs later 1:15 pm and was told there is def a short in the system to call back tomorrow 3/**To me this deserves to be put in another 2014 Grand Cherokee Jeep, I am being inconvenience , paying for a product that I cannot enjoy !!!Have a complaint lodged with Chrysler and trying to case a worker on thisso I can get a new car. I am tired of being inconvenience and seems noone cares at the dealership for noone has caled me to see if everything is OK!!!1Desired Settlement: a NEW 2014 Grand Cherokee Jeep with same features and if courtesy because of inconvenience would like added feature: LED Lamp Lightswhich I did not have but now feel should be added for me I shoulbe satisfed some how.

Business

Response:

We Here at the Manfredi auto Group have completed all repairs to [redacted]'s Jeep Cherokee, Any replacement vehicle must be taken up with the Man facture at Chrysler motor's . we wish [redacted] all the best of luck with her new truck, and if we can be of any further assistance please reach out to us

Review: I leased a 2014 Toyota Prius in February 2014 for the term of three years with the agreement and concern that the same Dealer would agree to make the last payment of my leased vehicle that it was going to expire, as long as I would get into a new lease with them. I trusted and accepted the condition because I leased before a 2011 Toyota Prius to them. I proceeded to return the car. I signed all papers, returned my 2011 Toyota Prius to them and went home with my new leased vehicle. The following month, I received a letter from [redacted] Services that they have not received my last payment of $295.00. I called them immediately, and explained that Manfredi Toyota would take over my last payment because I got into a new lease with them. Their response was "well we have not received anything in here from them". I called immediately Manfredi Toyota asking about why I have received this letter. I spoke with the sales and leasing consultant [redacted], he asked to fax the letter to him, and I faxed it he was supposed to call me back; he never did. I called to follow up five days after and his response was that the official who made closing papers did not write it down about having them send the payment, and she no longer works with them. So, there is nothing that they can do. I asked him to have the [redacted] to call me, I never got a return call from the [redacted] to listen to my version about this problem. He has totally ignored my calls. I was deceived and fooled and mislead in this leasing. No one wants to take responsibility, and I, the buyer, have to pay for an unfair extra monthly payment because of their tricks and cheats to people in this deal.Desired Settlement: I would like to have a refund of my payment of $295.00

Business

Response:

concerning [redacted], We have decided to make the clients payment for them. Client has no payment reimbursement agreement in writing by any employee here at Manfredi, However [redacted] is a good customer of ours. and we wish to keep [redacted] a good customer for years to come

We consider this case closed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This issue has not been resolved yet. I received a letter from Manfredi Auto Group's [redacted], [redacted], he wanted to hear my version. I called him, and I explained my version about this problem. I also told him that I made a check of $295.00 to [redacted]. It did appear in my account as granted to [redacted]. [redacted], asked me to call him on Thursday, April [redacted] 2014, to let him know about the check that was sent to Toyota so we can settle this situation. Again, the check was cashed by [redacted]. I have a copy of the check cashed and received by [redacted]. I called his office at 4:00 PM on Thursday, April [redacted] 2014 to confirm it, but [redacted] was not in the office, and I spoke to a [redacted], and I left a message explaining my case, who I was and giving my phone number where I can be reached. He said was going to leave the message to [redacted]. Up to this date, I have not received yet any response yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This is now my second complaint about this business. The previous complaint stated, I was wrongfully sold a Used car and was told it was a Certified used car. [redacted] (the [redacted]) set me up with a newer “Certified” used car and I was fairly satisfied. On Monday March **, 2015 I had taken my car to my family mechanic where he had the car all afternoon and he verified that the diagnostic said the Cam Shaft Sensor needed to be replaced, but he did not see ANY visible damage as to why it needed replacement. He advised me to take the car to Toyota as this is covered under my warranty. On Tuesday March **, 2015 I contacted Toyota to verify which warranty program I am enrolled in as I had an issue with my Cam Shaft sensor and it needed replacement. They advised me that I do not own a Certified Used car, that I simply have a Used car. He also advised that I am paying for the Platinum level warranty program which was also supposed to be paid by Manfredi auto for the inconvenience I had prior. So once again, Manfredi Toyota has managed to swindle me into a Used car while they tell me it is a Certified used car. I am rather disgusted that this has happened again!

Upon bringing my Used car to their service center I was advised that I would get a call the next day in regards to what is being replaced. I called them in the afternoon of Thursday March **, 2015 to find out what the status was, only to find out that they refuse to cover the charged through the warranty because an after-market speaker was installed in my car and it cause the wiring of the Sensor to be cut in half and the sensor to malfunction. As I said above, my mechanic saw NO visible damage. I was informed by the service advisor that the Sensor would be replaced and it would cost me $297.00 plus tax. After already hearing all of this horrible news about my car not be certified I allowed them to continue servicing the car. When I went to pick up the car Thursday evening I reviewed the workorder and noticed that the Cam Shaft sensor was NOT replaced. They simply soldered the wire and put tape over it. Because they had to use their resources for this repair they had to also charge me an addition $30.00 for the tape and soldering. I was not pleased and had this charged removed. So, I have paid Manfredi Toyota $321 for soldering and a piece of tape. My mechanic would have fixed this at no charge; if this issue was truly there.Desired Settlement: I would like for Toyota to provide me with a certifiedused car as they should have done. Rather than a used car.

Business

Response:

[redacted]'s car is a certified Toyota Camry however any after market upgrades not approved or installed by a certified Toyota dealer or Toyota OEM product would not be covered, and will void that portion of the Warranty . the Client had an after market radio and or speakers installed into his Camry causing a wiring issue with the Camry throwing and engine light code to go off. it took 3 hours of labor for our tech to run through the car to find the damage that was caused by the install of the radio and or speakers. the onus should fall to the person or persons who installed the aftermarket radio and or speaker system . how ever out of kindness for our clients we have discounted the repair order 10% and additionally gave the client a $100 credit toward future services in our Toyota facility Thank you in Advance [redacted]